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March 2024 by Rashmi Yadawad
Helpful staff, quick service
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February 2024 by Sarah Powers
If you need to return something through UPS you will be charged a $2.21 print fee even with a prepaid label. Definitely never coming back here. Not only moronic but greedy.
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February 2024 by Ron Bowes
I've had nothing but problems at this location. The most recent was, I shipped a gift to Canada yesterday, and the employee filled out the paperwork badly enough that UPS corporate rejected it. If there's one thing I'd hope a UPS store would know how to do, it's ship a package through their own system.For the record, I don't blame the employee; it's a sign of poor training / management if their employees don't know how to do their job.
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February 2024 by jack cloud
The service is quick and easy, and I can always count on the staff to handle my delicate packages
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February 2024 by Arup R
Go elsewhere
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January 2024 by Molly Millions
Stole my package, was returning an android tablet.They charged for the free return labels, never shipped it, then insisted they never printed the labels at all.Go LITERALLY anywhere else, this place runs scams on customers.EDIT: The case was escalated through UPS and got nowhere, which is what the manager of the store wanted.So we took the felony charges the theft amounts to, and escalated it with the state attorney general and the county prosecutor.
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January 2024 by Steven Mitchell
An employee at this store stole a very expensive, $1,200, Samsung Galaxy S9+ 5G that was dropped off to be returned to the seller. The manager is covering for the theft and refuses to investigate or help with claim of loss. She refused to give information about the owner so I could take the issue to them. This was a return to an Amazon vendor. This store printed the return label and received the package but didn't scan it into the system. Since this involves more than $750, it is felony theft. I will be filing charges against the manager and owner if this isn't resolved ASAP. Until then, be aware of the dishonest manager and employees at this store.
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January 2024 by Ryan Walters
I use UPS professionally and personally as my primary shipping method but have had nonstop problems at this location. In November, I brought 3 packages in of which 2 were never delivered and a receipt was never provided to me. It’s January and I’m still dealing with refunds for these items. Today, I went in around 12:15pm with an email label that said that it could be printed off in store at no cost. I was the only person in the store and the young, male presenting person who was working told me I couldn’t and I asked if there was any other way and also explained my issues at the store before. He said no. Then when I was leaving he said I could pay $2.21 to print out the $8 label that I already paid for. I contacted the company that had said that they should be able to print it out for free and they said that there isn’t any reason I should be charged an extra $2. I know this is only $2 but mixed with the horrible experience I’ve had here before, it feels like this location does not care about it’s customers at all and the guy working needs some serious training in customer service. I drove 30 minutes round trip to drop this package off and will not be using UPS for my deliveries going forward.
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October 2023 by David M
This UPS is a scam if you’re trying to return an Amazon package. If they try to make you pay for labels and boxes, it’s a scam. Amazon’s partnership with them covers those costs AFAIK. If you have no other nearby options to return items, ask Amazon to reimburse you for the costs and make sure to mention this UPS store’s location.
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October 2023 by Alberto Rodríguez
The lady in the front desk was very helpful and gave me quotes for different box sizes
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October 2023 by Samuel Lynaugh
The employees here are so helpful and nice! Helped us print out posters for our missing cat and helped make sure they printed right. Honestly the best experience I’ve had at a UPS store.
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October 2023 by INTL Music
This location is super close to home and the staff is friendly. Eric helped make my shipment process smooth as butter!
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July 2023 by Paul G.
Not Helpful and one guy I spoke with was a J**** I would avoid this place like a Plague.
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May 2023 by Scott S.
Brought my Amazon returns there. They said I needed to buy a box for $20 to ship even though Amazon says they will box and ship for free (see screenshot!) I asked about a box that was on display and that would fit and had a price tag of $8, and they said they were "out of stock" on that one. How convenient! I went down to the post office to buy a box there for $3.85 and came back. This place is a joke - obvious by all the 1-star reviews.
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May 2023 by Andrew Hess
I just had the worst experience at this store. I was standing in what I thought was the line while someone behind the counter didn’t even acknowledge me. Then another person ignored me and helped women standing by the door instead. I didn’t do anything to deserve such awful service. A woman ended up acknowledging me and then helped me with a shipment. What rude young male workers behind the counter. Very rude and immature and unprofessional. Thanks and I won’t ever use this location again.
