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January 2021 by Nacim Bouchtia
The experience left me frustrated for sure, but primarily just confused. I contacted multiple furniture makers and ended up choosing UR after visiting their location. I ordered a table and paid for it in full on Aug 3. The first red flag was unresponsive and slow communication. Here’s what I emailed them regarding specs (this will be important later):08/03/20: “Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance.”08/14/20: “Hi, I've tried to reach you by phone a few times regarding the desk.”The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. Here's a sample of me emailing them:09/07/20: "Hi, any updates?"09/17/20: "Hi Patrick, I have not heard from you in several weeks now."09/23/20: "Hello Patrick, I would really appreciate an update from you."10/05/20: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now."10/23/20: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?"12/08/20: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving."12/15/20: "I'd like the table that I paid for in August please"UR had me visit twice to talk about the color. For whatever reason, they seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do".Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. At that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I “suck a*** then eventually getting his attorney involved.To their credit, UR did soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things:- The table was the wrong dimensions, and too short by 10%.- The table was not actually flat and curved inward (see picture).Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose.I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I’m sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don’t understand why they’d let this h
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December 2020 by Nacim B.
The experience left me frustrated for sure, but primarily just confused. I contacted multiple furniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck a*** then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer dela
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August 2020 by Naomi DuBois
Beautiful furniture and great folks!
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December 2019 by Nicole Matson
I have never given a negative review before, but this company has terrible customer service. My table is beautiful, but it was damaged on delivery. I have left 10-15 messages requesting assistance repairing the table, and no response. The corner looks like a dog chewed on it. I don't mind that it was damaged - accidents happen...but the delivery person said "don't worry, they will fix this for you." No response, no assistance with fixing it, and no instructions for how to fix it myself.
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July 2019 by Shannon Moylen Hurt
no one responded to my order and paid 2600...and received nothing.
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June 2019 by Michael Stiver
by responding to repeated requests on the status of a job that was paid in full.
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June 2019 by Michael S.
While I understand the owner is having health issues, I have been asking for an update on an order I paid for in full in January. I've been very patient and they have provided no substantive information. My questions have gone unaddressed. Unreliable and unresponsive.
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May 2019 by Joan F.
Patrick, the owner was very helpful and thoughtful in helping us design our kitchen table within our budget. The finished product is spectacular and a far cry from every other maple table I looked at throughout the city.
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March 2019 by Noah Jeppson
We love our custom table made from local reclaimed wood! The rotation of antiques is always fun to browse. We have also purchased plain reclaimed boards for various home projects.
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March 2018 by Eric K.
I only write reviews when I have strong feelings. Urban Reclamations was an OUTSTANDING company to do business with. They worked closely with us on the design of two custom tables. There was no sales pressure. They are priced extremely fairly. Their work is fast and they are excited about what they do and they were flexible in terms of helping me get the exact table I wanted. It arrived a couple of days ago and is really beautiful. I had looked online and at the big furniture stores (such as RH, C&B, DWR, etc) and could not possibly be happier with my decision to go with Urban Reclamations. They finished on time, provided a beautiful product, priced exactly as quoted, communicated clearly and efficiently. A great local company. Do not hesitate, you'll feel great about your decision.
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January 2018 by Andrew Koutlas
Patrick and the crew go above and beyond! Highly recommend!
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November 2017 by Stephanie L.
We had a terrific experience with the owner and the whole process. They made a beautiful dining room table, bench and six chairs for us. They finished exactly when they said they would (utterly refreshing after our six month kitchen remodel where everything ran late!). We were so happy with their work that we also ordered a barn door, which is being made right now. We have only good things to say about working with this company.
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March 2017 by Megan Gray
From the moment we walked in until the moment we left with our beautiful, 10 person table, our experience was wonderful. My husband and I loved the sturdiness, attention to detail, and beautiful quality of wood that they provided but did not think the chairs they had were super comfortable. Several people worked with us and we ended up designing our own chairs. They were thrilled about the process every step of the way and more than willing to do it exactly how we wanted. They even built a model chair with the dimensions we created so ensure that was what we wanted and that we were happy. They truly love their jobs and creating unique pieces here. They worked quickly and our table and chairs were built within two weeks. Every person who steps foot inside our house comments on how beautiful our table is. We couldn't be happier. Don't go purchase one of those mass produced "rustic" tables from China that won't hold up for long. Go with a unique, quality piece of furniture that is made from local wood. Each piece has a story. Ours is from the wood of bleachers from a church in Tacoma!
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March 2017 by Punks
Great quality on custom pieces
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March 2017 by L P.
Interesting place, part showroom & part warehouse. Fun to explore and find a treasure or two. The proprietor, not so much.
