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March 2024 by Noyonima H.
I went to this shop to replace a broken window a year ago, they were very responsive and quickly got me in to fix it. The cost was really cheap so I went for it. A year later I had to completely redo everything this shop did thanks to the terribly cheap poor quality replacement they installed. The window didn't roll up all the way and the gushing rattling wind tunnel noise on the highways was overbearing. During installation they tore my gasket in half, completely ripped it and did not communicate or own it when I took it back a month later to let them know this problem with the wind tunnel. So I ended up taking it to another shop who tested and replaced everything again, correctly diagnosed the problem and corrected it. I would have expected John to do this, instead I received impatience, poor customer service, and he refused to investigate or help, let alone take accountability for this poor installation and hack job. His negative attitude and poor customer service in addition to my time and money waste have earned them this review. I absolutely will never go back and do not recommend this shop to anyone. Save your time and money and go somewhere else.
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December 2023 by Dan DeForge
The WORST customer service and bad attitude from this manager or owner. Totally disrespectful. Spoke to me like I was a piece of dirt. Here’s what happened. I Had my windshield replaced. Paid the 300 bill. Everything was good. Employees treated me well. Then I asked if I could get another vehicle I have (work) rear window fixed because it was leaking water. That’s when the manager was called over. He told me the window couldn’t be fixed. He said to put tape around it and see if it Stops. I asked if we could we replace it with a new one. His response was, maybe. I politely said you’ve answered my question’s. I then went to my vehicle that the windshield was replaced on and found tape still on the glass. So I start To remove it and the same manager came Over and asked why I was taken it off? He said the paper work that I was given told me nTo leave the tape on. I showed him the paper and no where did it say that. He said you don’t have the right paper work. Either way you should know better To leave the tape on. I asked him how long do I leave the tape since it’s not written anywhere. For a day. Again I told him you’ve answered all my questions. Got in my car and left. I feel sorry for the employees who work there that this guy is their example. Just terrible. Go somewhere else rather than spend your money here
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December 2023 by Anna Dugan
I've gone to them for a few rock chip repairs and just had my windshield replaced by them. All of the employees are so helpful and friendly. High quality service and they do a great job. Also, their prices beat all of the other auto glass places in the area that I've called. Their excellent service and great prices are what make the 50 min drive worth it. Definitely recommend this place!
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November 2023 by Jim R
Called them on a Saturday morning to see if I could get in that day to have them repair a rock chip in my windshield. John scheduled me for just a couple of hours after the call. I showed up a few minutes early and they started right on schedule. He filled the crack the usual way, but was unhappy with how one of the arms growing from it looked, so he somehow filled that too. Very attentive to details and the repair looks fantastic.The cost was right in line with all the other repair places.I will definitely use these guys again when I (inevitably) have another rock chip.Highly recommend.Service: Auto windshield repair
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November 2023 by Courtney
John and his guys are wonderful! I went in around 11 to get a quote on a windshield replacement and not only did they have my car done same day before 3pm but the price was unmatched! Absolutely would recommend to anyone needing a window repair or replacement for rock chips and cracks! You guys rock!
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November 2023 by kellman norman
***** 5 STARS *****Call John @ USA Auto Glass first!For whatever your auto window & glass needs are these fine, friendly experts will NOT disappoint you.super + ultra happy with the speed of the front windshield replacement & trouble shooting & repairs to the right rear passenger window that would not go up/down.Services: Auto power window repair
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November 2023 by Kyler Sakumoto
I woke this morning and found my rear side window shattered. I called up USA Auto Glass and they were able to get me in the same day, and gave me a really affordable price. Couldn’t be happier with the service and repairs, 11/10 recommend this shop
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October 2023 by shruti toraskar
Reasonable price for windshield replacement. John was very kind and returned my car on time.
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October 2023 by Eurah Lee
Fabulous service. Honest and will do what it takes to make sure you and your car are happy. Called a few places to get a quote and they had the best price by a long shot. Great work and super friendly service. Thanks John!
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September 2023 by HIGHWAYS & COUNTRY MUSIC
would recommend this company to anyone needing auto glass replaced. The installer also explained everything that I had a question about , I replaced the rear side window and windshield and the upper molding for the lowest price in WA seriously this is the best auto glass shop ( good people ) ?Service: Auto windshield repair
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September 2023 by Eric Sorensen
John fit me in for a same day windshield replacement and calibration. Processed everything through my Geico insurance. He was professional and accommodating, and had me driving with a new windshield in a few hours. Incredible service! Could not recommend more highly.Service: Auto windshield repair
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September 2023 by Bao Chau Tran
John had helped me fixed my windshield for my Kia and Hyundai twice. Both times he was very responsive and did the work fast. His prices are very reasonable as well. Thanks!
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July 2023 by Shouheng Yi
Avoid this shop unless you want to be insulted.I scheduled an appointment over the phone to replace my front windshield. On the phone, it said the time would be 1.5 hours. Therefore, I cleared out my work schedule in the afternoon and drove over there to get it fixed.After I arrived at the shop, an employee named Li said it was going to take 2 hours. That didn't work for me, since I would be needing my car by then.I mentioned that on the phone it said 1.5 hours. Li handed over my key to me and told me "you can call John (the owner I presume) [to resolve the scheduling.]"Very rude and unprofessional. Asking your customers to resolve your scheduling issues with the owner is not great. The owner and the employees should work them out first.This is a very bad customer experience for the following reasons:- First, the shop didn't keep its promises on the phone. The time estimate was inconsistent between the customer service and the employees.- Second, a customer usually doesn't want to resolve the miscommunication within a shop. Please don't ask us to resolve your operation problems.- Third, handing over the key to a customer is never a good attitude. Very passive aggressive. I merely recited what I was told over the phone. Such attitude was really unnecessary.- Last, no apologies were given at the time of this post.
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July 2023 by Kyle McMillan
John and his crew did a GREAT JOB on the window for our church shuttle bus. I was having difficulty finding a replacement, and/or finding a company that could cut a new piece of glass. John did it, and for far less money and in less time than what others had suggested - and even tinted to match! Definitely recommend this place if you need glass repair or replacement.
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June 2023 by Glen Davis
John and his are competent and efficient in what they do, repairs are way better than your major brand SL shop. They make themselves available when you need a broken glass replacement immediately. As soon as they get the parts, which is usually very fast comparatively. Their job completed weeks before the SL estimated appointment. Support your local business and get a five star service.
