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February 2024 by Katie B Kohn
Oh man, based on some of the grief here, I was scared I was never going to track down a *very* precious missing package, but not only did I get a personal phone call AFTER OFFICE HOURS just a few hours after filing a missing package report with USPS, when that lead to a dead end, I caught the extremely awesome carrier on this route and he helped me find it even though it had been three days since it was misdirected! (Due to a mistake on the address line, not USPS.) Really grateful for the help from the helpful folks in 98115 North Seattle!
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December 2023 by doublejackrandy
Sadly, the most unfriendly Post Office I have ever visited.
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December 2023 by Anna Yemets
It's very easy to see why this place has such horrible rating - in fact it epitomizes everything that's wrong with Seattle - uncaring cold people & nowadays severely short-staffed establishments. I've lived in Idaho for years in the past where I was spoiled with above and beyond customer service, particularly at local post office. I quickly learned what's what & started avoiding this place couple years ago, instead going to UPS, when I've had enough. Recently, though, I needed to call them & relayed situation to Germit, their manager, kindly asking him to hold my mail for the week. I apologized that I didn't do it by the rules, making request in advance online or in person or by mail (I thought my neighbor could get my mail for me, but then couldn't get hold of them. I also deliberately didn't want to go through post office confident they'll mess up mail-hold)). He begrudgingly agreed & was about to hang up the phone. I was calling form the airport. I said, "Wait, don't you want to know my address?" (!!!) He again begrudgingly agreed that may not be such a bad idea & mumbled, "Sure". I gave him my exact address & dates I'll be gone & want mail held, but it was clear he was not writing any of this down. At this point, there wasn't much I could do. I wasn't going to have access to phone or computer for another week. Lo & behold, when I return and turn the key in the mailbox & it's barely turning, I know exactly what's going on. The box was almost exploding (mostly with catalogs, given it's December). Everything was wrinkled & jumbled & it was clear carrier just kept shoving them in. Good thing I didn't have any packages; they would've been stolen for sure sitting there for a week. Was I disappointed? Not really. I still had about 2% hope my request was going to be honored. Silly me. I know 2% is not much, but it was a sliver. He should've been honest with me & told me he's not going to honor my request since I didn't do it through proper channels; it would've been harsh, but I would've understood. I marched straight to post office to voiced my indignation, skipped the line, which was out the door (this was Dec. 5th '23) & walked to the counter asking if Germit was there. The lady kept skirting around my question & kept sending me to the end of the line, as were other disgruntled customers. She explained she was the only one there & that's why no one answered the phone. I wasn't going to stand in line for an hour just to ask if Germit is there - he's the one I needed to complain to. I didn't explain why I was there; she didn't ask. I just walked out. Now, this is not the 1st time I've been chastised by both staff and other customers at this location. By the way, this dark-haired Asian lady (sorry, I don't know her name, have to resort to description) is notoriously rude and many negative reviews here mention her specifically. I don't know how many more it'll take for them to fire her - I'm sure that won't happen given severely short-staffing and probably union. The only decent person there is gentleman named Abraham. I'd advise you to take your business to a competitor like FedEx or UPS, but they won't care - it's not a business so it's no skin off their back; they'll probably just be glad they lost another customer; they get paid by the hour. And next time I'm out of town, I'll pay someone if I have to just to retrieve my mail. Germit has got to have a boss over his head, so I'm really hoping they're reading this.
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December 2023 by Austin Baker
I might have taught the woman at the counter how to read an address, can't guarantee she got the point.
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October 2023 by Munsy Man
The self-service kiosk and drop-off window make it convenient for skipping the line when dropping off prepaid packages but unfortunately the scanner/computer doesn't recognize the new USPS Ground Advantage labels. Handing your packages over the counter for a receipt will always get you a "We don't give receipts anymore for prepaid packages. You gotta do it thru the kiosk."UPDATE 10/27/2023 8:40amI just tried to drop off a prepaid package but the Asian lady refused to scan it to print a receipt even though the kiosk was out of order. I told her they've done it for me recently and she still said no. Terrible service!
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August 2023 by Xiaoyu Liu
I came here twice. Last time the counter was very nice and extremely patient. This time an Asian elder female counter was very rude to me.I am also extremely disappointed that all their tapes are for sale, even if you only need a little bit. This has been the worst experience ever with a post office. Usually they provide free tapes.
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August 2023 by Juliet Shen
Mailed a domestic package Priority Mail at 12:34 pm, 8/9. Expected delivery date printed on receipt is Friday 8/11. Tracking shows it did not even leave Seattle until 8/11. Refunds only offered if you paid for express mail, so no accountability.
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July 2023 by Alvin Loong
Lobby closed after 6pm and on Sundays.No access to PO boxes, package dropoff, or postage machines.
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May 2023 by Rob S.
I've been put on hold for a call here longer than I've been alive. Take a break from touching boxes and answer the phone insane
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May 2023 by Mahi MPQ
Lost my dress that I was supposed to wear to my sister's engagement!!!!They delivered my package to a construction site with no mailbox which was 2 blocks away from my house.all they could suggest was go get a refund from the merchant!!!!
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May 2023 by Katrin Hosseini
How could they deliver my package to an address totally different which was 2 blocks away from my house???The package is lost and all they offer is sorry we can't locate your package.
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April 2023 by Georgina Chandler
There is an older Asian lady who works here (she was working today on the evening of April 17th) who is so mean and unhelpful. When asking simple questions such as “when will my package arrive?” she responds with aggression “I cannot guarantee anything”, “there is no way I can tell you that”. She was rude and completely unwilling to help me. I am left feeling uncertain and worried about my package and upset after being verbally abused by the employee. This is the second time this week I have been treated badly by this employee and it is totally unacceptable.
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February 2023 by Devin Peterson
They keep saying they can’t deliver a package requiring a signature saying nobody was home. Every time this has happened I have been sat around waiting and they never even knock on the door or attempt to get a signature.
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December 2022 by Kelsey Davis
This is an employee appreciation post for Mike at the Wedgwood US Postal Service office. On 12/15/2022 at 8:00am, Mike at the front desk really went above and beyond for each of the people in line (and they each had their extracurricular question/problem!). For the first it was having 6-7 personal boxes to mail out to different places with incorrect zip codes written on most of the boxes, for the second it was lots of questions about expedited shipping and extra insurance costs for sending packages to New York, etc. He handled each encounter wonderfully! Thank you for the excellent customer service experience, Mike!
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December 2022 by Maya Rowland
Shortest week before Christmas line I’ve ever seen! This is the most efficient post office in Seattle, I’m convinced. Staff were so kind and helpful, I hope they all get raises.
