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March 2024 by Santosh
This store is different than other USPS stores. We went for a passport appointment and the people there were amazing. Smiling whole time and helping with all the questions.
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February 2024 by Amogh Rathore
Had an excellent and seamless experience for my passport application at this location. The gentleman who helped me clearly knows his stuff, gives you clear instructions, and takes photocopies of your documents for you. You can pay all the fees using a debit card. Thank you!
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February 2024 by Leeann Koll
Jerry is awesome!!! Our family came in for a passport appointment and Jerry was so helpful, kind, and accommodating! Seriously the best customer service we’ve ever had at a post office. Wish every post office had a Jerry! :D
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February 2024 by katrina guzman
Went here for passport services. I came in as a walk in for my passport renewal. I had mostly everything done before I came in, I just needed my documents reviewed and a money order. The person who helped me was very nice and reviewed all my documents with me and the money order was very easy to do. They had a card with all the different types of payment options for passport money orders and also had a sample money order to show you how to fill it out. Really great service, I wish I had done the whole renewal process with them.
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February 2024 by leslie Pilgrim
Jerry is an example of the kind of customer service that is missing in the world. Stellar, calm, extremely knowledgeable and compassionate. We arrived and discovered our passport appointment wasn’t fully booked- our error. Jerry patiently heard our concerns and even with a line of families queuing he made the compassionate decision to ensure our paperwork was prepped including having our photos taken. He processed us in such a seamless manner that I’m positive the multiple families with valid appointments never realized we did not have a valid one. Amazingly as the staff at GT continued to process the validappointments, Jerry was able to fully process the passports forour boys which absolutely made our week. It was one of thosemoments where Jerry had every right to just shut us down yethe did everything possible to diffuse our disappointment. He chose to make this a joyous experience and a memorable lesson for our boys on the beauty of consummate customer serviceand to always reach for the high road.
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February 2024 by Kristina Haller
Dino was very helpful getting our little one’s passport application in.
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February 2024 by Miku Kelly
Jerry is the best! He is such a wonderful person/worker. He is so attentive and takes care of customers very nicely. I’m going to always come back to this place for renewing my passport! Thank you for your amazing service/support!
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January 2024 by Jonathan Linn (HErpenderpen)
Came here to get a new passport. The staff was super helpful and knowledgeable about the best course of action to take.Probably the best customer service I've experienced at a USPS office in WA.
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January 2024 by AnnaMaria Mannino White
Dino and Jerry are amazing! My family was there for two passport applications for our young kids, and the staff here was so helpful, patient and kind.
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January 2024 by Miroslav Stefanov
Respect ✊?
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December 2023 by Jiyeon Lee
I can't express in words how happy I am to have found this office.I made an appointment for my passport a month ago to the office near my house but when I walked there that day, the passport office was closed without any notice. And found that I had to wait for another 3 weeks for a new appointment. The officer asked me to try the walk-in service, and so I went to another office but failed.Fortunately, I found a spot at Georgetown USPS and I was able to make an appointment. To make sure that the office is open, I called the office and unlike other offices I called before, they ANSWERED my call and kindly confirmed that the office would be open for sure.Finally, I was able to apply for my first U.S. Passport with Dino's help. I already read some good reviews about him before I visited the office and then I realized that all the positive reviews about him were truthful.Dino is a very kind, skilled and friendly staff.Since my daughter was born out of U.S., there were a bunch of document about her and he checked all the documents very carefully and gave me advice about them. Also he had a humor that made people feel good.Visiting this office this morning made my day!
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December 2023 by Sachin Sharma
Jerry provided 10-star service for our passport and photo appointment for our 3-week old. We were nervous about how it’ll go but Jerry made us comfortable, sorted out all our documents and patiently and expertly took our baby’s photo! He truly went above and beyond in providing a great customer experience. USPS, if you guys are listening- promote this man already
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December 2023 by Gregory Schrader
We came in for a passport renewal Tues 12/5/23 and Dino was so helpful. Didn't realize we were supposed to have an appointment, but he still looked at our renewal and said he could process it. He walked us through each step, gave excellent directions, answered all our questions, and provided us with outstanding customer service!! Thank you, Dino!!
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December 2023 by Kayrelle Peralta
Dino!!!!! Awesome customer service! Great personality! The whole team was all helpful and all had a great positive attitude amongst each otherDino is a great team player and asset to your company. We need more employees like him in this world!
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October 2023 by Sean Hawks
Fantastic — and FAST! — first-time passport application experience for my infant. There were lots of available appointment dates and times, even within the same week. Demetrics “Dino” Tukes took excellent care of my child and me, and helpfully answered my questions. He also took a great passport photo of the baby — not an easy task for a child less than a year old. Remember to take a check (or other permissible payment method) as the State Department does not accept credit or debit cards. Thankfully the confirmation email from this Post Office alerted me in advance. Highly recommend.
