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June 2025 by Lennart Marsen
I came here to get stamps and was helped with all my questions from the very friendly staff.
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June 2025 by Michael Walker
They have a 1.5 hour lunch break which is fine but they will often take it 15-30 minutes early. Is you don’t show up here by 11:30am just assume it’s closed
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May 2025 by Christian Hanson
Super helpful and nice people
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March 2025 by Jade Yu-Ju Chang
Got a re-delivery receipt and they asked me to pick up my package here. Went there at 1pm with an uber and they have lunch break from 12:30 - 2pm!!! They should have the information printed on the receipt so I don’t need to pick $20 usd uber and wasted my time here. (And I need to go back again! So crazy).
They close at 5pm. Seems like a very short work day if you work here.
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March 2025 by Heidi
These people’s lunch break of hours: 12:30-2pm. I have not seen the lunch break thing at any other USPS post office. Also noticed that their lunch break closure has been incremented from 45 minutes, years back, to the now 1 hour and a half. Today, Thursday 1/9, with the note on the closed door “lunch time 12:30-2pm” they were close still at 2:37pm! Still on lunch? Does this people get paid for this?
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March 2025 by Angeline Fuaso
The female post office clerk is extremely rude and got a terrible attitude. It’s like she hates it when a customer comes in and that she has to help the customer. Go to a different post office, not this one. The bad reviews about this employee is true.
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March 2025 by Adam Rooney
Efficient, helpful, and kind!
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February 2025 by Sarah Zhang
I really would like to thank Clerk 03 Sebastian and Clerk 01 Monique for their great customer service. They tried their best to help resolve my issues. They followed customer obsession principle and did their due diligence. Great job! I really appreciate it.
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February 2025 by Chris Brandt
Rude and unhelpful
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February 2025 by Jalen Brown
I have consistently had negative experiences with an employee named Monique at this post office. She is often dismissive, rude, and creates a hostile environment for customers. I have witnessed her treat multiple people poorly over the last three years, including today when she was condescending and unprofessional. When I suggested she consider another job if she’s unhappy, she became defensive and aggressive. This level of hostility is unacceptable in customer service, and I hope management addresses it to improve the experience for others.
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February 2025 by Stef
THIS IS NOT A PICKUP LOCATION FOR MISSED DELIVERIES!!
Even if your slip says this address, they do NOT have it! A shorter female employee told me they don't do mail pickup at the Maynard location. You will have to call the 1 800 number to find out where your mail is imprisoned.
There's got to be a better system.
(appreciate the employee who helped me at 4:59 even though they were trying to close!)
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January 2025 by Chen Huang
The lady behind the counter had no customer service skills at all. She was very rude not only to me but other customers that were there before me.
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December 2024 by Yilin Zhang
Website says open, but the door says closed. What a waste of my time.
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December 2024 by Dylon Chow
The woman with glasses who worked the shift at around 2 pm was very rude and rolled her eyes at me after I asked a simple question.
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December 2024 by Yulia “Yuls”
I’ve had consistently poor experiences at this USPS location, and it’s by far the worst I’ve ever visited. Long lines and waits are expected at USPS, but that’s not the issue here. The problem lies with one specific employee—a woman who appears to have been working here for years. Her behavior is unprofessional, disrespectful, and, at times, discriminatory.
This location serves a predominantly Asian-American community due to its Chinatown location, yet I’ve seen her repeatedly treat customers of Asian descent with open hostility. She belittles and yells at customers and has even told someone to “learn English,” which is completely unacceptable. Her dismissive and rude attitude creates an unpleasant and stressful atmosphere.
On a lighter note, the older gentleman who sometimes works the counter in the evenings is wonderful. He is courteous, professional, and treats everyone with respect. It’s a shame his approach isn’t mirrored by all staff here.
To top it off, the recently added sign with the new hours looks completely unprofessional—like an afterthought rather than a proper update. It feels like a small detail, but it reflects poorly on the management and organization of this location.
This USPS branch desperately needs management intervention and staff training to improve customer experience and basic professionalism.
