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February 2024 by Andres Reyes
Valerie Madison was recommended to me by a friend from work. It became my choice for purchasing an engagement ring. I had such a great experience purchasing from VM that we flew from VA to pick out our wedding bands. Amara has been amazing in helping us not only pick out our wedding bands but also providing a complementary cleaning service to my fiance's engagment ring. Best customer service I have seen in any jewlry store, you can feel that they really care about their customers needs and wants. I would recommend this Fine Jewerly to anyone looking to pick out an engagement ring or wedding bands. It was totally worth the 10 hours total in flights to pick out our wedding bands.
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January 2024 by Courtney P
I've been waffling about posting this review, but I am doing this in hopes that they change their policy around the deal-of-the-day item after my embarrassing and disappointing visit. Their jewelry is beautiful and I would still love to own a piece, but it will take time for the negative emotions to wear off.I visited the store in person last weekend with my sister, who is a repeat customer and loves VM jewelry. She was interested in a custom piece, and I wanted to see the deal-of-the-day in person (the arch baguette band). In between my sister asking her questions with the sales associate, I was trying on the deal-of-the-day ring.After deciding to purchase the ring and still wearing it around the store, I was waiting for the single sales associate helping both myself and my sister to finish up their conversation about her custom piece so I could purchase the ring. At that point, someone (who I had assumed was a customer but was apparently an employee) showed up and was asking for the deal-of-the-day ring. I was then told that the deal-of-the-day ring had been purchased online and that they would need it back from me. After embarrassingly handing back the ring that I had fallen in love with, the employees apologized and told me that this sometimes happens. Now, I understand that flash sales are fleeting, but no other store I've been to would ever take an item away from a customer in store if it sold online. They would instead always cancel the online order if it had sold in store. Overall, it was embarrassing and upsetting to have to give back the ring that I was ready to purchase and I am frustrated that the sales associate 1) did not make me aware of this possible outcome, 2) encourage me to purchase quickly, or 3) assign the other free sales associate to assist us since we were the only two customers in the store at that time.I had emailed Valerie directly after this incident to request that the ring be remade and offered at the deal-of-the-day price given the awkward circumstances. I have not yet heard back (though I may not have had the correct email address), but at this point I'm not sure I could look at that ring again without feeling all the negative emotions from this situation. Hopefully VM will consider changing their policy on the deal-of-the-day to 1) check that the item is still available before showing in-store customers and 2) cancelling the online order if the ring sells when an in-store customer is going to purchase it.
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January 2024 by Sarah Turnbaugh
My fiancé and I were so pleased with the experience we had at Valerie Madison! Lauren was great and guided us to the most perfect engagement ring. Happiest of Christmases ???
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January 2024 by Alaina Long
We worked with Lauren to custom design my engagement ring! We live in the Bay Area so the entire process was virtual and even though we had some timing shifts on our part , Lauren and the team were understanding and accommodating. They went above and beyond for us and I will always appreciate their impeccable customer service and all around amazing warm vibes. Lauren picked the perfect warm oval diamond of my dreams and kite side stones , resulting in the most gorgeous ring especially made for me! Thank you all so much, I am a lifetime supporter ❤️
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December 2023 by Ashley
Over the past couple years, I have purchased several pieces, including a sapphire ring for my 10th wedding anniversary, and I could not be happier. Everyone on staff is super friendly and helpful. You can tell they really love jewelry and helping you find your perfect piece. I am now working with Lauren to give new life to my late grandmother's engagement ring. I feel totally taken care of and trust them with a family heirloom that is precious to me.I also wear several of VM's eternity bracelets and can't recommend them enough for someone who wants a bit of everyday sparkle! And as a Black woman of African American and Caribbean heritage, I'm so glad I can support an Afro Latina owned business and also get some gorgeous jewelry!
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October 2023 by Anna Labadie
Recommended to us by a friend, my husband worked with Lauren to make my custom Zara oval diamond engagement ring. We also purchased our wedding bands (diamond wave band and classic domed band) through Valerie Madison. We love our rings and had the best experience. I love stopping by Valerie Madison when I am in the neighborhood to shop and look around. They have small items such as cards, candles, and lotion that make great gifts for any occasion. Photographs by Courtney Bowlden Photography
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October 2023 by Alex W
My partner and I looked at many engagement ring shops around Seattle and Valerie Madison was by far the best shop we went to. We had the pleasure of working with Amara to pick out our ring and she was wonderful. She was personable, knowledgeable, and quick to respond to any questions we had. She was able to help us find the perfect ring and went above and beyond to ensure that we were happy with our experience.The rings available cover a wide range of styles and prices as well - so it's hard not to find something for you. Valerie has done a great job curating and designing the collection, as well as creating a welcoming environment.
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October 2023 by Cynthia Rae
Just received my Cosmo Nova band from my fiance and absolutely love it! It's delicate, elegant and exactly what I wanted as an engagement ring. Looking forward to choosing wedding (and future anniversary) band from the many options in the Nova collection.
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September 2023 by juju dang
VM boutique is entirely lovely. The designs are elegant and sophisticated.Lauren assisted in the re-work of my old engagement ring and with her expertise my new ring is completely ravishing! The craftsmanship is something to behold.I also purchased a darling VM design and it is so unique. I have never seen anything like it before and it is totally me.They have such a wide variety of pieces with beautiful gems and stones you kind of want to buy them all!Love how this boutique is locally-owned by a WOC and run by women. Will be a longtime client for sure!
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September 2023 by Catherine Watkins
Valerie Madison is the only jewelry store I want to shop at. The staff is attentive and thoughtful, the jewelry is superb, and their tastes match exactly what I want. We have had multiple custom pieces made during a very high celebratory year, and they also have worked their magic on unexpected heirlooms. Regardless of if we are getting pieces to remember loved ones or celebrate life for a wedding, we would trust anyone at VM to help us get something lasting and beautiful.
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September 2023 by nate88
This is a review for a July 2023 online purchase of an engagement ring.Timeline of events: On July 6th, I made the $3,200 purchase. I put in the notes that I needed the ring in by the week of August 1st because I planned an out-of-town proposal.On July 6th, I received an email from Valerie Madison (VM) stating that the production team was on vacation and that the ring would be resized and shipped out by the week of July 24th (great news because they could meet my date).On the night of July 12th, I contacted Valerie Madison (VM) by email letting them know that I had to move my travel dates up, and the date of the 24th would not work for me any longer. The same night of July 12th I purchased another ring that was available for immediate shipping from a different company. I did this BEFORE I had the chance to talk with someone at VM (I was getting nervous because I saw another ring that night and it was ready to ship and within my budget and I wanted to get it before someone else purchased it). Thinking about it now, I probably jumped the gun by buying the other ring before talking to them. At the time I was thinking that they were still on vacation and had not started the resize.The 13th I was able to speak with someone from Valerie Madison about cancelling the order. VM informed me that the ring had already began production and offered me a gift card for $3,200. I will be transparent and will say that I went back and looked, and I did check a box that all sales are final and no refunds/exchanges.The $3,200 gift card is a nice gesture and I do appreciate that. Having said that I would have preferred to take the 10% restocking fee if offered instead of the gift card. I do appreciate that they worked with me in the end, and I am not leaving a bad review (4 stars).Just wish I was offered a cancellation with a 10% restocking fee ($320) for their time and effort (the ring was not extravagant and looked to be a standard resize- cut and solder; talking to some local jewelers, an hour of time max on the bench). The $3,200 is a lot of money for us and money that was set aside for my wedding that is no longer available. So, 4 stars – taking one star off because I think they could have worked with me a little more on the deal since the ring wasn’t out of production yet and not shipped.
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August 2023 by Lauren D
Lauren Forbes is absolutely fantastic! Valerie Madison was the first jeweler I visited and I am so glad Lauren was there to answer all my questions and help me hone in on what I was looking for. She was also very professional and responsive; we emailed for the couple of months it took me to nail down my engagement ring design. If my budget had allowed for their customization process (which they source only natural diamonds or other gemstones for), I would have loved to work with her on a custom ring. We still may come back to get our wedding bands from her. Highly recommend!
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August 2023 by Michael Lengel
Can't really say enough good things about working with Valerie Madison and Lauren Forbes, their Director of Diamonds and Gemstones. Lauren made the whole process easy, informative, and supportive. Having gone into it pretty intimidated, Lauren was excellent at talking me (and my partner) through the process of shopping, what to look for, how to pick and design a ring, and all the stuff that comes after that. The ring we got is perfect, and the experience we had shopping and working with Lauren was similarly perfect!
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July 2023 by Jill S.
I was excited to check out VM. The store is pretty but I found the jewelry pedestrian and uninspiring. The sales staff was a little annoying- I just wanted to look and they wouldn't leave me alone. I think this store is for the young. I'll continue to shop at Twist for original jewelry.
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June 2023 by Kelsey H
My partner and I had the absolute best experience at Valerie Madison! We are so happy with how everything turned out and cannot recommend them enough.I had been following their Instagram for a couple years and knew that should we ever choose to get married that this was the place for us. We had custom consultations with Amara, who is exceptional. She made the entire custom ring process feel so easy – and for someone who overthinks everything, I truly appreciated her attentiveness to creating the perfect rings for us.The peach sapphire ring set they created is truly stunning. I was over the moon that Amara was able to blend two of my favorite styles from Valerie Madison into something unique for us, I cannot imagine having done anything different now! We will be returning soon to choose my partner’s wedding band as well. We can’t wait to be back!
