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December 2025 by Charles DeNault
Very positive experience with Village Autocare. I've serviced 2 older cars here for several years. Ken is very kind, communicative, and knowledgeable. A trustworthy mechanic is a rare find.
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December 2025 by Debra Daniels
Everyone at Village AutoCare is friendly, knowledgeable and efficient. Most importantly, they are honest and not condescending. I have trusted them with my car since I moved to Seattle in 2018 & have truly experienced cthe most reliable auto care service I have ever had in over 50 years of driving. Ken's the best!
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November 2025 by Milo Cardenas
Terrible service, overpriced, they try to upsell you, and A LOT of overhead. My tire was flat again the very same day! I took it to another shop a couple days later and they took this photo of the fix and said whoever did this didn’t know what they were doing.
I had a tire puncture and since I was on University Village when I noticed it, I decided to go to this place since it was right there. TERRIBLE DECISION… The man at the register asked me for my car make, model, and so on, I was really confused, I told him I just had a puncture, but he insisted he needed to put all these details to be able to help me. He then proceeded to print a service order, ask me for my phone number and said he will call me back in 1 or 2 hours.
I told him I was on a rush so I’ll go somewhere else and proceeded to go to the parking lot to inflate my tire and not damage the rim on the way to the other place. A technician approached me and said that he could help me inflate the tire to make it faster, so I thanked him and brought my car closer so he could do that.
He then told me that it was early enough that they didn’t have customers yet, so right then would be a good time to get it done instead of going somewhere else.
I decided to give them another chance since the technician said they should be able to work on it right away. I went inside and told the man at the register that I decided to stay since the technician said they weren’t busy. This comment got him really annoyed and he told me again that I should expect a call in less than 2 hours to come pick up my car. I told him I had nowhere else to go without my car, so I would wait there.
After 5 minutes of the man printing even more paperwork, putting a tag on my keys and doing a bunch of annotations, he goes to the back, hands the mechanic the keys and comes back inside.
The mechanic brought my car all the way to the lift and lifted the whole car, took out the tire and then proceeded to find the puncture and fix it with a tire plug, leaving almost half an inch of it dangling out. Then checked all my other tire threads, oil level, and so on…
Let me be clear, I didn’t go there to get serviced. I wanted a quick but proper repair for my puncture, and be on my way. Instead, they charged me a lot and took over an hour.
2 months ago I had a puncture on a different tire and went to a different place. They put a jack under my car, took the tire out, grinded and install a proper patch, calibrated the tire and installed it back. All in less than 15 minutes and one third the price.
Village autocare & tires, tried to upsell me oil change, filter change, tire rotation, when I told them I was already scheduled to service my car next week at the dealership. They did a shoddy work at repairing my tire (my tire was flat again the very same day), left my hood partially open, the gas cover open, changed my seat position and had the audacity to tell me they only took an hour and a half to do it.
The whole time I was there, no other customer came in or dropped a car, no wonder…
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September 2025 by Ali R
As Vancouver, BC resident, I was excited to spend Labor Day long weekend 2025 in Seattle with my disabled mom and a friend. However, our trip took an unexpected turn on the last day when my vehicle's alternator suddenly failed, leaving us stranded and anxious to return home.
In a panic, I quickly searched for a nearby mechanical shop and found Village Autocare & Tire. I called the shop, and a gentleman named Riley answered. I explained our predicament, emphasizing that we were just visiting and had nowhere to stay. I asked if they could replace my alternator before closing time. He was initially helpful in understanding my urgent need to get back to Vancouver.
After towing my vehichle and upon arriving at the shop, I met Ken, who was at the front office. I reiterated my situation, and he assured me he would call with a quote. As I had to leave the shop for a bit, I asked Ken for nearby coffee shops, but he failed to mention that there was a mall right next door, which would have been helpful, not knowing the area.
After two hours, Ken called with a quote of $1,687 plus tax for replacing my idler pulley and alternator, which was a refurbished Denso brand (Retail $235). I was shocked by the quote, and I knew that I was taking advantage of it. Given our circumstances I had no other choice but to go ahead with repair. I pleaded with him to have the car fixed by the end of the day, but he informed me that the alternator wouldn’t arrive until 4 PM and that the installation would take three hours (Shop time is 1.8 hours). This meant we would have to wait until the next day to leave.
Feeling frustrated, I walked back to the shop to retrieve our belongings and my mom's medication. To my dismay, I noticed the Denso alternator & the idler pully sitting on a table in Ken's office. It became clear to me that Ken had taken advantage of our desperate situation and overcharged us for the repair.
The customer service and experience were incredibly disappointing, and I would caution anyone considering Village Autocare & Tire. It’s unfortunate that businesses like this take advantage of vulnerable customers. If you find yourself in a similar situation, I recommend exploring other options before settling on this shop.
Final Thought: Stay away from this shop!
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July 2025 by Dennis Casey
Traveling to Boise and noticed low tire. Found Village Auto and Ken was very helpful. Prompt repair and made it to Boise no problem. Highly recommended.
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July 2025 by A S
Great family owned auto shop. Ken and Riley are awesome and so are the technicians. Will be my go to auto shop from now on
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June 2025 by Geoff Trachtenberg
My daughters and I have been taking our cars here for years now. Ken and Riley are simply fantastic people. Honest, communicative, thorough, kind, and fair. I wouldn’t hesitate to recommend him to anyone!
One of my daughters had a bad hit with a curb and messed up her front strut. We didn’t hesitate to tow the car there. They got her fixed and back up and running at a fair price. So wonderful to have like them in our community.
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May 2025 by Laura Wipfler
Charged me $78 for a simple nail in tire patch repair. Friendly enough, but took 2.5 hours to repair with a scheduled appointment. Would save your money and time and take your vehicle elsewhere for flat tire repairs.
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September 2024 by Colleen Kennedy
Ken is a gem! We couldn't have asked for better service, and the diagnosis the team did on our vehicle was thorough and informative. We really appreciated Ken's guidance and integrity! We will definitely go back to Village AutoCare & Tires the next time we need something taken care of on our vehicles.
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September 2024 by Lilah Sade
DONT COME HERE IF YOUR A WOMAN.
Sure they did the job but charged me $149 (the max price as said on the receipt) for an oil change and a diagnostics.... and thats WITH a discount for working in the village. Proceeded to tell me i had a leak as well..... no. I know dont but thanks.
I could have done this myself but my MALE coworker had gone here befoure for the same thing and got charged $70 and i'm busy so i went here.
Jiffy lube does it for $30. or i could have done it myself after buying what i need for $80.
Pinktaxxed the hell out of me.
Edit: Hi Ken, Talking about someone else from the village whose come in befoure! I know i dont have a leak because i had someone else look at it less than a month ago as I'm planning for a cross country move literally tomorrow. 7k over is also way wrong if the sticker wasn't changed then thats on the last guy who did it but. it was changed 8 months ago and driven MAYBE 10 miles a day max 3-4 times a week.
$150 for an oil change is insane but i shouldve asked idk just assumed it wouldn't be, sorry $129 + tax because literally never heard anyone EVER pay that much for an oil change ever so yeah absolutely calling pinktax.
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August 2024 by percy hill
Upon entry into the shop,youre family.divine altruism
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August 2024 by Madeline Parrish
Ken at Village AutoCare is an absolute gem. So helpful, so patient and so understanding! He even talked on the phone to the last shop I had been to when I couldn’t explain the issue. I came to this shop because they had good reviews and I can confidently saw my experience was better than I could’ve even hoped for. This is a fantastic business to support with an incredible team
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August 2024 by Dave Giltner
There is simply no one who is going to be more honest and trustworthy with your vehicle. The biggest problem is that you can’t give this place ten stars. Ken and the team are absolute in the best.
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July 2024 by Peter Douglas
Great Shop! Ken and his team are great. I woke up with a punctured tire on the day of my move out of state. They were quick to get me in and fix the issue.
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July 2024 by Nate Blackburn
Brought my subaru here after i had power failure on the freeway. They were able to get my car in the same day, got a new alternator in my car, and had me back on the road quickly. Exactly the interaction I like to have with an auto repair, quick and easy and the problem was solved.
I am back on the road for a week now and everything is back to normal.
