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December 2023 by Casey Sei
Kristina and Aria helped us out and gave us a great experience! We will definitely be back to see them again! Thank you!! ^.^
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December 2023 by James Allen Smith
Everyone, and I do mean everyone at Visionworks Northgate is amazing (that said, I have to call out Kristina specifically as going above and beyond). My 10yo daughter and I had been going to another place but figured we’d try this out because it’s a bit closer. They had more advanced equipment which cuts down the time to find your exact prescription dramatically. My daughter was a huge fan of that, hah. They’ve got a nice selection of frames and they make picking them out a lot of fun. Highest recommendation:D
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October 2023 by Tiffany Tang
Getting an appointment was really easy and the team there was great. Kristina and Aria made the experience as painless and easy as eye exams and picking frames out can go from check in to check out. They have a wide selection of frames and helped me pick ones out that worked well for my needs. Location's also quite convenient with lots of parking!
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October 2023 by Seattle B.
Is it possible to have zero customer service? We went in to buy glasses only and the staff was not helpful at all (she would not advise on fit without repeated requests and would barely get up out of her chair behind the desk.) We were the only customers in the store so this was surprising as she didn't seem busy with anything else. She was polite enough but just totally unhelpful.
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October 2023 by Scott Brooks
Had a great experience during a recent visit for an eye exam. Kristina and the rest of the team at Northgate were a joy to work with - personable, courteous, knowledgeable, & professional. Every step of the process was quick, easy, and clean! Great selection of frames and a welcoming environment, would highly recommend this location!
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September 2023 by Wanyue Wang
A Nightmare Experience – Irresponsible and Unprofessional StaffI can't begin to express how disappointed and frustrated I am with the service I've received. I've been trying to get a pair of contact lenses for my upcoming wedding, but haven't received them after almost two months due to their mistakes and irresponsibility.My first pair of lenses was not perfect, so the doctor changed the prescription and ordered a new pair. After a long wait, I received the WRONG lenses, identical to the imperfect first pair, and have yet to receive an explanation for what happened. They didn't even realize their mistake until I visited the store last Saturday. At that time, they told me the correct pair should arrive by Monday or Tuesday and placed another order just in case.Fast forward to today, I found myself on the phone with an employee named Constance. I was told, quite curtly, that the lenses hadn't arrived. When I pressed for more information, she reluctantly checked the system, only to reveal that my order had been CANCELLED without any notification. Now I have to wait for the order that was placed last Saturday. Constance showed no inclination to understand my situation, even after I explained it three times. She simply told me to wait another 5-7 business days. Are you kidding me? As if I haven't waited long enough!To add insult to injury, I was promised callbacks three times, and none were ever made. I had to initiate every single interaction, only to be met with indifference and poor service each time. And now I'm still waiting for their call back which was promised to come half an hour ago.This is not just an inconvenience; it's a complete breakdown in professionalism and customer care. I have wasted so much time and am still without the contact lenses I urgently need for my wedding.Avoid this place at all costs unless you're okay with being frustrated, disappointed, and ultimately mistreated.
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September 2023 by Jack Bruce
Kristina and Aria were excellent and very easy to work with (very smooth process)! Mathew seemed to be a very pleasant fellow as well, and although I never got the doctor’s name I found her to be professional and personable!Could not recommend this location any more and therefore need not say more.
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September 2023 by Kenneth Krueger
Very impressed. If you decide to go somewhere else, fine. But once you get your glasses: go home, take a good hard look in the mirror, and start asking yourself some hard questions:1. Do I hate high tech eye equipment?2. Do I hate very very clean retail spaces with lots of selection?3. Do I hate staff who are not only very patient and helpful but also choose excellent conversation topics while you're waiting?4. Do I like feeling like I didn't have a genuinely good time getting an eye exam?5. Do I enjoy the vague feeling that I should pay good money to get a second opinion?6. Do I enjoy living life with regret?If you answer yes to any of these questions, this probably isn't the place for you.If you come here you will find yourself hoping you need glasses so that you have an excuse to come back. Jennifer Aria and Constance bring the vibes to eye care that every overpriced North End bar wishes they could bring to dining. Dr. Hua is thorough, an excellent communicator, and is every bit as cool as the team out front.Stop screwing around and come here first.
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September 2023 by Nick Merlino
I had not had an eye check up in over a decade. The experience I had here was quick easy and the team at vision works was patient, explained things clearly and very professional. The physician was thoughtful and took the time to explain what was going on. Great experience overall
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September 2023 by Naomi Moss
I went here for an eye exam and new frames. The process was so easy and the entire staff was so friendly and welcoming! Everything was really quick and I felt super comfortable the whole time. I highly recommend :)
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August 2023 by Dona B.
They did not disclose all the pricing over the phone. I do not drive. Went in. Wasted trip. Did not have the funds at that time.
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August 2023 by Hung Tran
I was able to get an appointment next morning! They are available very often.The service was great! The receiving staff was friendly and expeditious, Dr. Hua was very friendly and knowledgeable, helping answer my questions. Karina was very, very helpful in guiding me in making the right selections for my lenses and making sure I make the most out of my insurance benefits.Overall, it was a great experience and I'll definitely be coming back for my eye health!
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June 2023 by Ida Wilson
Easy and quick scheduling. The exam process was seamless and everyone was very professional. No pressure to buy anything. Easy location as well!
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June 2023 by Reb K
Quick and friendly staff! They were patient to answer all my questions and even found my insurance faster than I could! ? Sorcery!Also shout out to Aria who was super patient in answering my pricing questions about the daily vs biweekly contacts! Will definitely be back for my next annual eye exam!
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June 2023 by Jasmine
super nice and friendly staff!! matthew and aria were super helpful at the front which made the process go by very fast. definitely recommend checking this location out, it’s super clean, easy to make an appointment with, and the best staff!