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December 2023 by Micah M.
Hello. I have been a Bartell's customer for over 25 years. Recently, my primary, secondary, and third(dary) Bartell's locations were closed. Without my knowledge or consent, all of my prescriptions were transferred--SOLD--to Walgreens, specifically to the Broadway location in Seattle. I went there tonight to try you out and get my ambien prescritipion filled. Ambien, as you know, is a sleep aid, and I have taken it for years. If this email has a time stamp, you will see that I am writing after midnight. This is because I cannot sleep. To find out more about why I cannot sleep tonight, please read further: When I arrived at your Broadway location, which your website and Google both stated was open until 8:00pm, I was shocked to find out that the pharmacy portion was already closed. (I would suggest more accurate wording, such as "Walgreen's convenience store open until 9:00pm; Walgreen's pharmacy closes at 7:00". I arrived at 7:02pm and the place was completely shuttered--no sign of life whatsover. I left and went to a Bartell's location that was open until 9:00pm. It was there I was informed that because of the "sale" (to which I was not privy, nor did I give permission to "sell" my prescriptions to you), my prescriptions were no longer accessible within any Bartell's and I would have to go to Walgreens. I don't want to go to Walgreens--here's why: I then drove to another Walgreen's in Seattle, whose website and Google stated the PHARMACY was open until 8:00pm. At 7:40, I arrived and the pharmacy was completely shuttered--closed--no sign of life. That was the Jackson Street location. One last try: I found a Walgreens on the website that stated it was open until 10:00pm, with the pharmacy open until 9:00pm--Rainier Ave S. I went there and, to my surprise and delight, the pharmacy was OPEN! Then I attempted to fill my prescription that I was told was now in your system. That's when I was told the disappointing and INCORRECT news--that because Zolpidem Tartrate is a class IV controlled substance, I would have to fill it first at the Broadway location--the one that is closed--first, before it could be filled elsewhere. I reminded the pharmacist that one of the benefits, I was told, of doing business with a company with a national network of pharmacies, was that I could get my prescription filled at any of your locations. She INCORRECTLY informed me that because it was a controlled substance, it would have to be filled at the specific pharmacy that YOUR COMPANY and BARTELL DRUGS conspired together to ASSIGN to me without asking first! If the prescription had just stayed within the Bartell's network, I could have--and often did--had it filled anywhere (that is left). SO, when I got home, I looked up the law: The Controlled Substance Act (CSA) was signed into law by Richard Nixon in 1970. Since then, there have been many updates to the law. I am happy to email you the current law, or you can check it out at: You can clearly see that nowhere in the law does it say that, after a prescription for a class IV controlled substance has been electronically transferred from one pharmacy company to another, does the prescribed need to go to the specific location of any particular "assigned" pharmacy branch in order to receive their prescription. The pharmacist at the RAINER AVE location could clearly see, in your system, records that match mine, and the drug--which was not filled, by the way--ready to fill. Under the law, you could have and should have serviced me tonight at that location instead of allowing YOUR OWN policies and INCORRECT interpretations of the law to prevent you from earning a loyal customer in me tonight. This is what I will be up all night thinking about, as I decide what type of action I should take next. CUSTOMERS COME FIRST--look what happened to RITE AID / BARTELL'S!
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December 2023 by R R
Found yet another company that’s ripping off customers by doubling the price of products or more and then saying it’s a buy one get one free - But only if you sign up and give them all your personal information. Lost another customer I hope y’all go out of business.
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December 2023 by The -.
do NOT get your passport photos taken here. we came in about 2 weeks ago for passport photos. i'll try to be as brief as possible. here's why the experience was notably bad: 1. they didn't have their own camera, so they said they needed to use my phone. discount offered? nope. 2. pic taken, wait 5 minutes to import from phone to computer. 3. employee starts airbrushing my kid's hair from the sides of the pic on the screen. i said, i'm pretty sure that's not allowed. she said it's fine, and they do it all the time to make the background white anyway. 4. I check the US govt website, and said it expressly states that altering the photo IN ANY WAY is against the law. 5. employee can't undo the changes, so we have to start over. 6. we go get a scrunchie to pull kid's hair back 7. kid wants to leave a couple strands hanging down on sides of face. 8. employee says nothing & takes pic, 5 min for import again 9. employee begins airbrushing background, but not kid's hair this time 10. i again state that the website says that's not allowed. 11. employee can't undo changes. says we need to import from my phone again. 5 more minutes for 3rd import. 12. employee processes & delivers photos with still no comment about kid's hair. states that we can come back and be refunded if the pics aren't accepted for any reason. we pay and leave. 13. fwd to passport appointment. agent says photos unacceptable. i explain what happened at Walgreens. agent says they end up having to reject a lot of photos from walgreens. 14. passport agency takes photos (with their own camera) and charges $5 less than walgreens. 15. we return today to walgreens for refund. different employee working at photo desk begins to process transaction. 16. manager comes over and loudly states that she remembers when we were in before and that we screwed up by insisting my kid's bit of hair hangs down on the side. i explain that we never insisted anything, walgreens never told us it was wrong, it was never discussed at all, but what Walgreens DID do was try to illegally airbrush photos that were intended to be part of a government document, TWICE. manager refuses to acknowledge this, and continues to try to argue that it was all our fault, but they'll reimburse us anyway. i guess it's sweet that the manager felt to come out of nowhere to start an argument & defend their employee? i tried to calmly explain where THEY went wrong, but i dont believe they learned anything from either encounter. at least WE did :) ....and so we won't be returning. you've been warned
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November 2023 by Man H
I ask this pharmacy to fill my request 3 times. All times has not been on record and every time I check there is no record of the request. I call in every single time and it’s a new tech who doesn’t understand the scenario and gets defensive. Do they not have a damn notes section.
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November 2023 by Paul Baird
Canceled my Covid 19 vaccine appointment 20 minutes before it was supposed to take place because of lack of supply. They could use to be more professional and proactive like the rest of the working world.
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November 2023 by Cody Watson
Have to constantly wait over an hour on the phone to talk to someone, and I have to tell the pharmacist to fill my prescription even after the app acknowledges that they got the request.
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November 2023 by Nicole Jacobs
Had an 11am appt for 2 vaccines. Arrived on time. Currently 11:55am and still waiting to be vaxxed…. What good is an appt?!?!?
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November 2023 by Claire S.
Pharmacy has the absolute slowest service. Pick any other pharmacy if you can. Everyone in line was told to come back because no one's medication pick ups were ready. Employees kept explaining to customers that they are very short staffed.
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October 2023 by Matt Chung
On the phone for 1.5 hours to get my prescription ready, nobody picks up and phone auto hangs up on me. Go in person because i cant get a hold of anyone, get told to wait 30 mins because your prescription isnt ready.Yeah thats why i called in the first place.
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October 2023 by Blake D.
Pharmacy hours differ widely from everything you see online. So they will be closed when you arrive if however you got lucky and they are open, Your prescription that should have been ready 5 hours ago will actually be ready about half an hour after you arrive. But luckily you can skip the line and just approach any of the several sketchy individuals who constantly congregate in the parking lot. If you can look past at least one of those individuals terrifying demeanor, they probably just picked up there prescription and will sell it to you cash right out front. Pretty genius for this location to have such a dangerous but convenient alternative to the "Pharmacy".
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October 2023 by Seth Valkonen
Do not shop here it’s dangerous to your health, just walked a mile to get some printer paper and the entire store is closed and evacuated for “hazardous waste clean up”. That can’t be blood or poop because that’s all over the floor at QFC and Safeway all the time. Someone must have been doing fentynal or meth inside or the guard pepper sprayed someone. The store is understaffed so the CEO can expand his profit, you spend 35-50 minutes in line here most visits and they don’t even carry cigarettes or half the basic necessities anymore. Spending time and effort to get to this store, knowing I’m gonna be in line for an hour and having to make an extra stop for cigarettes just to get there and find it closed because it’s a hazard to my health (or the employees wanted a day off instead of putting a cone around the blood) makes it clear that Walgreens does not value its customers and this location will no longer get any of my business. It’s just not worth it.
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October 2023 by Quinn Kelly
Waited for over an hour for immunization. Pharmacy seemed to be helping drive-though customers before folks waiting in store. Needs more staff.
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September 2023 by Michael Curry
Absolutely horrible pharmacy. Rarely check their fax. Takes days often to fill a prescription. Please do yourself a favor and go to a different pharmacy.
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September 2023 by Nell'z G
As many Walgreen visits I make. There's always 1 person working @ cash register. The line gets pretty long. Also pharmacy. Need to keep track of items on floor & not just in pharmacy area. They never know what off the shelves, as Magnesium Citrate.
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September 2023 by Tiffany Li
Lost my rapid covid test that I paid 128 dollars for and then refused to refund me when I went back later, because the pharmacy was closed. Had to drive back a third time the next morning