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April 2024 by Jordan Mullner
Top notch experience every visit. Lovely group all around!
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February 2024 by Kari Haas Real Estate Team
Alex helms has been an amazing help with our accounts and has made the whole process easy and hassle free. He definitely made me a Wafd fan!
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November 2023 by Leah Martin
Alex is super nice and is the only notary in Columbia City. Great service!!!
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July 2023 by Claudia Palma
Awesome service, friendly staff. Justin at the Rainier location is so professional and went above and beyond to help me with the service.
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March 2023 by Melvin Parker
WaFd is a premier bank for customer service! The Columbia City branch manager, Alex is absolutely my favorite banker. I didn't even know I could have a favorite banker, but he has worked with my family for a YEAR on a hellish home building process. We're now in the process of transferring accounts away from some other brands over to WaFd.
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March 2023 by Katie Sauter
WaFd went above and beyond in their support and help to us through the home buying process. We had an extremely difficult and drawn out situation with new construction. Alex, the branch manager, was a real advocate for us and fought hard to get us an extremely competitive rate that no other mortgage lender could come close to. Each and every time we walked into this branch we were greeted warmly and helped promptly. Alex was available at all times for our questions and needs. Couldn't recommend Alex and his team at this branch enough!
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March 2023 by Tina Iturribarria
After moving here from California and banking with Exchange Bank for over 6 years, I opened an account here at WAFD - best branch I could've chosen too! Everyone here is very kind and go through extra measures to offer their support - always welcoming you with a warm aroura when first arriving! It's been less than a year banking with them and there's been no complaints to tell!
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January 2020 by K. Kien La
Friendly place but one teller is very slow, after 45 minutes she still trying to fill out a transaction form and the manager is no help. This is the second time with this lady.
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April 2019 by Oscar Davis
I have been with this bank for four years now and they have done nothing but good things for me. Each time you walk in you'll be treated with a warm welcoming and a fresh smell of popcorn. Sad to see that I have to switch banks due to moving but I will always remember this place as a perfect first bank. :)
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February 2019 by D N.
I could spend an hour telling how much I hate this bank. 1. They make decisions that are best for Wa Fed, not their customers 2. No honest fraud protect. No one monitors questionable activities l They hire a third party company, and I've been ripped off and only half of the stolen money covered after I raised hell. 3 . Monthly banking fee if your poor. 4. They like to sit on checks to collect interest, and hold them so you get overdraft fees. 5 don't cover ATM FEES from other banks at all 6. And it doesn't matter if you know the CEO of the bank or the district manager. They will always side for themselves rather than the customer 7. Customer service is pointless and can't help you unless it's to tell you s*** you already know, and how to get a new password for online banking. There is no one on the frontline that has any power when the manager is gone from the branch to a district managers meeting on a business day. Bottom like don't learn the hard way like I did. I'm thousands poorer and was only a priority when I signed my business up. Go to BECU, I'm going to skip there after I take out $10 grand and close that wa fed s*** show account. To those of you who rated this over 3 stars, enjoy that popcorn your paying for it. And if you come into any bank enough,they too will know your name. Wa Fed is wrong. Terrible bank all around.
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November 2018 by Keith Gormezano
I've been banking with Washington Federal since 2006 when they were First Mutual Bank. I recommend them to my clients that I set up, review, and train one-on-one in QuickBooks and Quicken in Rainier Beach and South Seattle. Why? Because unlike US Bank, they allow free downloads into both of those software packages.
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September 2018 by Sylvie N.
I have been a Washington Federal customer for decades and they are excellent. When I was living abroad, I called them and the manager helped me over the phone! They've always been friendly, always greeted me and often by name (there's very little staff turnover) and have managed my account very efficiently. They even gave me some tips so I could get the best rates...from them. I haven't checked recently, but for years they've had a popcorn machine in the lobby so customers can help themselves. Great branch, great people.
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January 2018 by Solomon G.
I deposit money and within 10 minutes these thieving bastards stole 30% of what I deposited & won't tell me why they took it or for what. Stay clear of thieving banks like these incompetent losers.
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May 2016 by Teal Dowd
Friendly bank, but they often get confused with anything but the simplest of transactions.