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March 2024 by JoAnne Card
Friendly, knowledgeable and helpful
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November 2023 by Ryan Adkins
Sam, Vivian San & Team are fantastic! Great expertise and customer service, specific knowledge of owner occupied construction products as well. Will bank here again & recommend
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September 2023 by Debbie Goetz
Sam Orallo, Branch Manager, gave us the best loan servicing we have ever had. He was able to complete a mortgage in record time so we could close in time for the purchase of our condo. He was very thoughtful, he kept us apprised every day of the loan progress. We could not have completed the purchase without his help. Highly recommend Sam and his closing team. Great customer service.
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April 2023 by Bill Stapleton
The best customer services I've ever received. San Sidhu is the best.
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April 2023 by Zoraida Cisneros
The people are very helpful to me specifically Joe
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March 2023 by Scott R.
The Branch Manager, Sam Arallo, and his team helped us with our real estate loan recently and provided excellent customer service and attention to detail. We needed a bridge loan to move quickly on a property that suited us perfectly and their loan product allowed us to secure a competitive interest rate using our current home as collateral. All other Banks or Credit Unions use HELOC products for loans of this nature and they simply aren't made for a transaction of this size. We are extremely happy with the work WaFd did for us and I highly recommend them.
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March 2023 by Paul Oliver (Pauliver)
I worked with Sam and team on a mortgage for a condo in a building that other lenders couldn't lend in. The team was incredibly responsive and close the loan in under 3 weeks.
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March 2023 by San Surin Der Sidhu
Anh is the best!
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February 2023 by Janice Schuler
The Jackson park branch is the best. I have been going to branch for many years. They always greet me by my first name, quick to help me with all my banking needs. . Sam Orallo followed up with my loan officer to make sure my loan closed on time. I recommend if you are looking for a medium bank, but treat you like they are a small home town bank, this is the branch for you. Thank you everyone at this branch for making my everyday experience special.
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February 2023 by Nghi Huynh
Have been banking with them for last 20 years. Look forward more years to come. Come to Jackson Park branch. Good customer service and friendly at the minute you walk in the door!!!
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January 2023 by Brian Flanagan
Worst customer service I’ve ever received from a bank hands down. Just took me two weeks to get a new debit card printed and now I’m closing my account today because my branch manager refused to help me file a fraud report and reverse overdraft fees to help me out in my time of need. Complete and utter lack of care for their customers. If I could give them zero stars I absolutely would. Sam Orallo was the worst of all and he is the manager. Stay away from Wafd.
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February 2022 by Jan Wanot
Employees couldn’t care less about you. Slow, incompetent and barely able to perform basic bank functions. Seems like it’s a WAFED culture issue. Each one I go to is worse than the last.
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March 2020 by S M.
The manager, Sam Orallo, and his team were amazing to work with. I would recommend them to anyone looking for a mortgage. We had an extremely complicated refinance situation and a very short timeline and they were able to do what at least 10 other lenders couldn't. Sam gave me regular updates throughout the process and was always available or quick to call back when I had questions. He worked diligently to get our loan closed on time and at a better rate than we thought we could get. I truly felt valued as a customer.
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November 2019 by Heather Campbell
Super helpful employees! Nice interior and usually not too busy. Opened an account with them and took about 15 minutes. Have online, direct deposit, Android app, etc. They are a large bank, ranked in the top 100 largest banks in the US. Has competitive rates on money markets, CD's, etc. Super hard to get in/out of parking lot though!
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May 2019 by Andy Davila
Excellent customer service, top notch! I moved out of the area m, but I will always remember them. If you need to open a bank account, this are the guys to handle it.