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May 2022 by Justin Berger
Very friendly tellers, but internal processes seem designed to make it difficult to close accounts. There was no way to close an account online, so I went to this branch- I arrived at 4:30, and was told I would need to close the account with a professional banker (not a teller) and this would take 30-40 minutes, so I would need to come back another day. I was able to withdraw all of my money. The following day I called the customer service line and navigated automated prompts to speak to a representative to close my account- the phone system told me it would a 40 minute wait until a representative was available, but I decided to wait it out. 30 seconds later a real person picked up and we were able to close the account in less than 10 minutes.I can understand that a departing customer is low priority, but it seems like the Well's Fargo standard process is to deceive customers to make it more difficult to close accounts.
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May 2022 by Clyt
Had a good experience in this branch getting my documents notarized from the service manager Michael whitwell. He scheduled the appointment on the same day and patiently notarized my document copies. Previously tried the SLU branch where the manager never seems to be available
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August 2021 by Joshua Kelly
Good place to take money out of the atm it is located on the corner unlike the map currently shows pictures included for update
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August 2021 by Flor De Maria Mallahan
If I can give them less ? for customer service I will do it.
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May 2021 by Tony Da-Tiger
Bad bank charges $5 for a money order and my wife has an account there and I hope she closes it and I will never bank there and the only building boarded up cause they know when Trump wins their bank windows are going to represent their business sense smashed glass.
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May 2021 by Ashish M
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
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November 2020 by Jeffrey Clement
I keep all my girlfriend's money here
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September 2019 by Sam Vatslov
The worst branch I have had deal ever. I will close my accounts there and move my money to another bank. I'm really unhappy with Wells Fargo, but customer service in this branch is even worse.
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August 2019 by Lana Savel
Understaffed as always and long waiting times.... Don't see any improvement for years
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August 2019 by Susan P.
This has been an eye awakening experience. I have a credit card and have transferred money to my direct bill account. I was unaware that my transfer was at a higher interest rate PLUS a service fee. I have been told that the interest rate will apply until I pay the money back but there is no notice or e-mail that tells me what or how much that is. I have been told that's the way most credit cards are.
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March 2019 by Oleg
Nice, friendly, clean and quiet
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September 2018 by Scott bree
Always under staffed. Lengthy wait times.
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October 2017 by Emerkul Gaming
Horrible service
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December 2014 by Meaghan H.
This was a horrible experience. I lost my debit card, went in to replace it. I was given a new Card. However, the new card didn't work and customer service couldn't help. I was stuck in an embarrassing situation. The banker at this branch clearly made a mistake. Maybe she should have paid attention and gotten off her cell phone. Probably will close my accounts.