-
June 2025 by Emmanuel Guadian
This morning I visited this branch looking to make a simple transaction: cash my check, then deposit into my account.
My interaction with the bank teller, Decontee, started off uneventfully pleasant. After our polite hellos, I very clearly explained what I was looking to do, and she very quickly got to work on her end. After about the first five minutes (at which point I very well figured I was going to run into an issue) she states that all she will be able to do is deposit my check, with only a partial amount being available immediately; the rest will have to wait until next-day.
I stated that I was confused as to why there was an issue today, being that this exact transaction is something that I’ve done in the past with zero issues. Furthermore, the check I was attempting to cash wasn’t new to my account history. It was a payroll check from the company I’ve been working for, for the past year.
What happened next, I can only attribute to her own insecurities projecting from her incompetence at performing her job. She became agitated and rude in her tone, with a very clear attitude as she, in her own words, told me that there was nothing she could do. At this point the (who I’m assuming to be?) branch manager came over, and even put a hand on Decontee’s shoulder (very obviously a way to deescalate her own employees behavior). She asked what the issue was, and after being informed, got to work with Decontee at resolving it.
At this point I myself had logged into my banking app, and was following in real time everything that was going on; multiple deposits and reversals of the check itself, along with a small dollar amount I had asked for in cash.
Finally, after nearly 45 minutes, the transaction was completed. As they hand me the final receipt, I too ask for the receipts (which had already been printed, and I was looking directly at) of all the canceled transactions that had occurred up until this point. This is when things went from bad, to worse. The branch manager (whose name I regrettably did not get) also became rude. Both her tone, and body language shifted dramatically from one second to the other. She informed me that she wasn’t going to give me the receipts, and if I’d like we could sit down and look over the transaction history together. I declined to say the least. I declined because in that moment I had made up my mind that I would be escalating this whole ordeal, and filing a formal complaint. Something that in my nearly 20 years of being a Wells Fargo customer, I have never done.
To address the branch itself directly: I know that if there is a response from you to this review, you’ll be eloquent and say all the right words. I’m sure it’ll even state something along the lines of how “here at Wells Fargo, we strive to uphold the highest standards of customer service” and “we’re very sorry that you had an unpleasant experience”. Respond to this however you see fit, but do know and understand that what transpired this morning was unacceptable. The reactions of the two employees I interacted with speak volumes as to what kind of culture is being brewed within the walls of this branch. I never raised my voice, I was polite to the staff, while making it clear I was unsatisfied with how the transaction was going. If this lack of self control is evident in such a scenario, I am appalled at the thought of how the employees must act when a truly frustrated customer, decides to “provoke” one your said employees. Do better, Westlake.
The only positive experience today? Their security guard. She was genuinely nice from the moment I stepped through the doors, to the moment I walked out.
-
October 2024 by Hamed Walizad
Staff are top notch at this branch!
Israel helped me with my a/c request in under 5 minutes. Can’t thank you enough for your professionalism, customer service and knowledge. Best
-
February 2024 by Björn Hoffmeister
What a dreadful experience! I came there for the notary service to notarize a signature. The banker pretending to be helpful explained that he was not happy with the white spaces where the signature goes! Disappeared for 20 Minutes to talk with his manager, came back and started to start talking about taking an oath ( he or me?) until I interrupted him to ask whether we can now proceed, which he then rejected because he was still not happy with the white spaces where the signature goes. That was half an hour of my life. It took the UPS store next door five minutes to notarize the exact same letter. In hindsight almost funny ..For the record, I’m a longtime WellsFargo client and had many excellent experiences with their bankers also at this branch. I will avoid this branch for a while and assume that WellsFargo’s performance review process will take care of this particular banker (and manager).
-
February 2024 by Ekaterina Tomilina
I have just arrived in Seattle as an international student and having to do administrative stuff can be a bit overwhelming. Opening a US bank account was surprisingly smooth with Joseph, they were very friendly and efficient in answering all of my questions!
-
December 2023 by Dilek A.
Stay away from this bank. Their customer service is a disaster and nobody takes care of you. Stay away from using their credit cards. If you happen to have fraud charges or a dispute, just so let you know they don't give your money back.
-
November 2023 by Cal Metcalf
Rickey and Joseph were phenomenal during the process of opening a business account. Very happy and great customer service.
-
October 2022 by Jason F.
Didn't know this exists. Seems like a good branch. Secure place and in the middle of downtown.
-
February 2022 by Justin Berger
Very friendly tellers, but internal processes seem designed to make it difficult to close accounts. There was no way to close an account online, so I went to this branch- I arrived at 4:30, and was told I would need to close the account with a professional banker (not a teller) and this would take 30-40 minutes, so I would need to come back another day. I was able to withdraw all of my money. The following day I called the customer service line and navigated automated prompts to speak to a representative to close my account- the phone system told me it would a 40 minute wait until a representative was available, but I decided to wait it out. 30 seconds later a real person picked up and we were able to close the account in less than 10 minutes.I can understand that a departing customer is low priority, but it seems like the Well's Fargo standard process is to deceive customers to make it more difficult to close accounts.
-
September 2021 by clyton dantis
Had a good experience in this branch getting my documents notarized from the service manager Michael whitwell. He scheduled the appointment on the same day and patiently notarized my document copies. Previously tried the SLU branch where the manager never seems to be available
-
September 2021 by Clyt
Had a good experience in this branch getting my documents notarized from the service manager Michael whitwell. He scheduled the appointment on the same day and patiently notarized my document copies. Previously tried the SLU branch where the manager never seems to be available
-
September 2021 by Tony Da-Tiger
Bad bank charges $5 for a money order and my wife has an account there and I hope she closes it and I will never bank there and the only building boarded up cause they know when Trump wins their bank windows are going to represent their business sense smashed glass.
-
September 2021 by Ashish M
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
-
March 2021 by A M
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
-
March 2021 by Ashish Mishra
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
-
November 2020 by Tony Campbell
Bad bank charges $5 for a money order and my wife has an account there and I hope she closes it and I will never bank there and the only building boarded up cause they know when Trump wins their bank windows are going to represent their business sense smashed glass.
