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February 2024 by Björn Hoffmeister
What a dreadful experience! I came there for the notary service to notarize a signature. The banker pretending to be helpful explained that he was not happy with the white spaces where the signature goes! Disappeared for 20 Minutes to talk with his manager, came back and started to start talking about taking an oath ( he or me?) until I interrupted him to ask whether we can now proceed, which he then rejected because he was still not happy with the white spaces where the signature goes. That was half an hour of my life. It took the UPS store next door five minutes to notarize the exact same letter. In hindsight almost funny ..For the record, I’m a longtime WellsFargo client and had many excellent experiences with their bankers also at this branch. I will avoid this branch for a while and assume that WellsFargo’s performance review process will take care of this particular banker (and manager).
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February 2024 by Ekaterina Tomilina
I have just arrived in Seattle as an international student and having to do administrative stuff can be a bit overwhelming. Opening a US bank account was surprisingly smooth with Joseph, they were very friendly and efficient in answering all of my questions!
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December 2023 by Dilek A.
Stay away from this bank. Their customer service is a disaster and nobody takes care of you. Stay away from using their credit cards. If you happen to have fraud charges or a dispute, just so let you know they don't give your money back.
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November 2023 by Cal Metcalf
Rickey and Joseph were phenomenal during the process of opening a business account. Very happy and great customer service.
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October 2022 by Jason F.
Didn't know this exists. Seems like a good branch. Secure place and in the middle of downtown.
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February 2022 by Justin Berger
Very friendly tellers, but internal processes seem designed to make it difficult to close accounts. There was no way to close an account online, so I went to this branch- I arrived at 4:30, and was told I would need to close the account with a professional banker (not a teller) and this would take 30-40 minutes, so I would need to come back another day. I was able to withdraw all of my money. The following day I called the customer service line and navigated automated prompts to speak to a representative to close my account- the phone system told me it would a 40 minute wait until a representative was available, but I decided to wait it out. 30 seconds later a real person picked up and we were able to close the account in less than 10 minutes.I can understand that a departing customer is low priority, but it seems like the Well's Fargo standard process is to deceive customers to make it more difficult to close accounts.
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September 2021 by clyton dantis
Had a good experience in this branch getting my documents notarized from the service manager Michael whitwell. He scheduled the appointment on the same day and patiently notarized my document copies. Previously tried the SLU branch where the manager never seems to be available
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September 2021 by Clyt
Had a good experience in this branch getting my documents notarized from the service manager Michael whitwell. He scheduled the appointment on the same day and patiently notarized my document copies. Previously tried the SLU branch where the manager never seems to be available
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September 2021 by Tony Da-Tiger
Bad bank charges $5 for a money order and my wife has an account there and I hope she closes it and I will never bank there and the only building boarded up cause they know when Trump wins their bank windows are going to represent their business sense smashed glass.
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September 2021 by Ashish M
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
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March 2021 by A M
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
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March 2021 by Ashish Mishra
The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience.I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
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November 2020 by Tony Campbell
Bad bank charges $5 for a money order and my wife has an account there and I hope she closes it and I will never bank there and the only building boarded up cause they know when Trump wins their bank windows are going to represent their business sense smashed glass.
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August 2020 by Tony J.
Waiting again for driver up tellers to simply provide cash from my account.Have no idea why the process takes more than 20 minutes per customer other than tellers being:- understaffed,- undertrained,- all of the aboveTo say that customer service is lacking is an understatement since basic logistics for simple cash dispersement does not exist....and not sure the tellers even get (or care) that they are seen as being absurdly slow.
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March 2020 by Danny Chew
Service is very professional. People should start to differentiate between problems from the branch specifically and problems from the system. I believe this place should deserve a 4+ star because the staffs at here are very friendly.
