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April 2024 by Debra F.
I cannot wait until Kroger takes over Safeway and all the horrible employees are unemployed. Beyond rude. I'm tired of having to go to Burien to go to Safeway to avoid this location. Decided to risk it today and lost. Sale price didn't ring up went to self-service person who glared at me for a long time then demanded "what do you want"? Customer service was closed. She told me person was on break no idea when she would be back. Did eventually tell me to go to a check stand but was very rude. I have hated this store since I had the only item on the shelf but it wasn't the one in ad, it was a different size. Asked for it to not be run up and clerk proceeded to call me stupid tell person behind me to join and berate me for 15 minutes when all I asked was for it to not be run up, I didn't want it.
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January 2024 by HawkSea 8.
I love this store and that it has a gas station. Produce/bakery is great! I constantly use the Deli for lunch/dinner and the checkers seem friendly.
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January 2024 by Connie C.
Why oh Why do they NOT instruct their baggers on how to pack properly!?!?! I go to the West Seattle Safeway on 28th cuz it's the biggest one in W.Sea The last time I was there I brought my own bags and told them I did not want plastic one, when the bagger started using plastic ones, I nicely said please no plastic and she very rudely said "Well what do you want me to do??!!" I looked at the bags she had packed and they were so poorly done I started rebagging, as there was plenty of room in them, which made her even madder and she said, Pack them yourself then!" I was there again today and unfortunately got the same gal, she again packed them poorly and put my Oven roasted chicken on the bottom of a bag with several cans on top of it, which crushed the chicken. AND she put a carton of eggs, on it's side flap down, in a bag Also with items on top. When I got to my car I saw that the carton was open and eggs were falling out, I lost 3 ! PLEASE TEACH THEM OUT TO PACK BAGS !!
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November 2023 by Kayla A.
Sari in the Deli was extremely helpful with a great personality. I couldn't be more appreciative for her help today in getting me some items for a company party. Thanks again Sari and I look forward to working with you in future items I'll need.
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August 2023 by Joan H.
Roxbury Store. Thanks to Leon for great service in fish. He was courteous. professional, friendly and I asked for a pound of salmon, 3 pieces equals three meals. And he cut 3, beautifully placed and presented this piece of art to me. I had quit shopping for salmon and consequently other items, at your store as previous employees did nothing with customers. Thanks to Leon. Customer service takes time and dedication and you will have more satisfied customers with Leon.
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June 2023 by Jake M.
This has to be the worst Safeway in the area. Carts are always in the parking lot and not in the store. There are never enough checkers, the lines are always up the the aisles. There are never courtesy clecks to bag your groceries. The service center never appears to be open. They always seem to be out of the things you need. I like the Safeway stores, although this one is the closest to me I try to go other stores out of the area.
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June 2023 by Chris B.
Good luck with the panhandlers. Expect to run the gamut if you HAVE to go into the store. People just walk out without paying, somewhat understandable at these prices. I think the store was built sometime in the 1950s... coincidentally the last time they cleaned the filthy floors in the store. Service is surly, as if they resent you being in the store.
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May 2023 by Johnathan G.
Shopped at this Safeway for a long time. It's gotten a lot better and the gas station is always busy but the staff out there are awesome so even though sometimes it takes some time to get gas it's always worth the wait.
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August 2022 by Becca S.
Don't ever route your fedex packages here. Their customer service desk doesn't open until 10 frigging 30. Lazy rude employees who can't be bothered to help customers who just want their packages before the store is swamped. I'll literally just never pick up the packages because this place isn't worth my headache.
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January 2022 by Dianna T.
I usually go to the Safeway in West Seattle (Jefferson Square), but I think this store is so much better! It is a little difficult entering and exiting the parking lot if you are going westbound, but otherwise everything is great. The parking lot is huge and the spaces are reasonably sized. There is also a Safeway gas station next door, which is handy since you can get a discount on gas with your Safeway Club card. I was looking for ingredients to make a cake, and I found almost everything on my list, including mochi flour! The recipe I was using called for optional Pop Rocks, which I couldn't find, but that wasn't a big deal to me. In general, I thought the store was bright, clean, well stocked, and the aisles were very wide! The other customers seemed nice and it wasn't very busy at all. No workers talked to me directly, but I didn't need any help. I used the self-checkout kiosk and it was a nice experience. I plan to come here more often!
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April 2021 by Tom G.
Just picked up some lobster tail and filet mignon. Robert assisted and he exceeded expectations. Robert is on loan from the Admiral Way store he needs to be transferred to the Roxbury store!
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March 2021 by Jenna E.
The store looked well kept and I saw many friendly workers in the front. I had a horrendous experience trying to get my covid vaccine here where I was essentially called a liar and someone who scammed the system. They would not accept the proof I had to validate my eligibility but were unable to tell me what they would accept. After over 20 minutes of being told I didn't have what they wanted, being ignored, and being treated so rudely I was told "I guess that'll do" after my director sent over a letter. Avoid at all costs for the vaccine.
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October 2020 by Bill M.
This store has really gone downhill. Customer service is terrible. The deli is awful. They sold us chicken that was very dry, cold. And mostly breading. We took it back and the employees were rude acted pissed off that they were inconvenienced, showed no interest in trying to correct the problem.
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June 2020 by Thanh H.
I was cheating my money at this Roxbury Safeway 2 times. One is a fat man here charged me 1 dozen brown eggs, but left it at his counter in purpose. lost me $4.50. The second time an old woman here charged me 6 avocado while I just had three ? She cheated me 3 ones $4.5Due to the covid19 time, the staffs here knew customers ' s nervous and know it is easy for them to got clients money.Always go to this safeway, but now I decide go to QFC and glad I chose QFC. Staff at QFC is much nicer, honest and store is much safer with its cleanliness.
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April 2020 by Chris Borgstadt
I had my jacket with my car keys stolen here while I stocked shelves for NW Beverages. Aside from Tim, the staff were unbelievably rude, callous, and apathetic to my needs for assistance. The only people who would help me were the homeless, even as they struggled with their mental health and addiction issues. I tried to keep warm by the entrance after exhausting all options as a Geico customer without roadside assistance. An employee named Brian H bullied, threatened, and sex
