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January 2024 by Adin A
Visited to scout items for our registry and received the warmest of help from Ben. He was quick to fill in gaps of knowledge in our pursuit of knives and some Le Creuset pans, and gave desired direction. His help was positively impactful and I cannot sing his praises enough as a kind and professional presence.
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October 2023 by CRT Sportscards
Bill was amazing when we decided to visit the store and inquire about purchasing the DeLonghi TrueBrew Automatic Coffee Machine. His personality was infectious, just like his passion for coffee. Thank you Bill!
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October 2023 by Haeran Kim
We bought a glass pitcher in late August and within a few days, there were cracks where the handle meets the body of the pitcher. There is no way that a misuse would have caused because it was just where the handle meets the body as if the connection for the handle could not support the weight. With the start of school, etc., we finally got around to go to the store in early October to return or exchange. The manager REFUSED to do exchange or return because it was over 30 day refund policy. I get that there is a fine print in the receipt but when you make and sell a defective product, why is the onus on the consumer to drop everything in their lives and run to the store in rush hour? I am so disappointed that WS has become this big corporate - read the fine prints or else kind of place and not even feel responsible for a defective product. I hope everyone who buys anything from this place read all the fine prints and do everything they say - for me, I will never buy anything from this place again.
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October 2023 by Lisa Fagan
Took a stroll thru this particular store/location a week or so ago. $20 for a single crème brûlée ramekin??? Absolutely shameful! (Ordered 4 from a competitor’s website for the same cost!)Not sure what is happening in the minds of those on high at WS, but I will be avoiding shopping with them at all costs from now on. RIP
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July 2023 by Peggy Hunt
The store manager Brian, this past Monday went above and beyond to help me with an exchange we needed for a Delonghi coffee/espresso maker that stopped working. Great customer service! I highly recommend this location.
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July 2023 by Peggy H.
The manager on Monday mornings namedBrian went out of his way to help mewith an exchange I needed for a Delonghi combo coffee/espresso machine that had stopped working. I'm so grateful for his help. Wonderful customer service! Highly recommend this location.
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July 2023 by Rasa G.
Came here to purchase knives and once the associate informed me they were unavailable in store I thanked him and let him know I would be ordering online. The associate then berated me in front of other customers as to how my actions of hurting from their online site was hurting their brick and mortar. It was extremely inappropriate and rude and I will never again be purchasing from Williams Sonoma again, brick and mortar or online.
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June 2023 by Haydn Nitzsche
Amazing store with incredible selection. Came here with my family as we just moved to the city to pick up some odds and ends to complete our kitchen. Bill was a tremendous help and even recomended some great activities to do in the neigh orhood. Will definitely be coming back!
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May 2023 by Gordon Mitchell
A well merchandised location with a vast array of products. The staff could be a bit more accommodating (read: passionate) when it comes to discussing their wares. Maybe it’s an “educational” issue regarding the products, or maybe its just a lack of interest, not sure.
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May 2023 by Hidden Heroic
Lousy Service For An Expensive StoreI’m not sure why people put up with the “shrug” service from this retailer. Their retail mark-up is huge. For this Sales Manager (wearing a pink shirt), I suppose once I pointed out the food stuffs, on the sales floor, had expired sell by dates, she’d done her job when she returned from the back saying, “Nope. Nothing newer in the back.” She went back to her signs. I left the store.This woman was standing adjacent to a computer. He was all mic’ed up with a walkie talkie. She could not be bothered to suggest solutions. The item in question were grilling spices for barbecuing, which WS retails for $89.00.Why continue to have brick and mortar, when you’d get an identical response from their app? You get better service, fresher food, AND a cheaper price at Trader Joe’s. If you have friends, like I do, that list William-Sonoma on registry, maybe suggest the go to Crate and Barrel instead.
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May 2023 by Ali
I've never left a review before, but after a recent visit, I feel compelled to compliment a specific employee. I believe his name was Bill (I hope I'm getting that right! If not, he's the one who loves owls!) He helped us pick out an espresso machine. He was kind, knowledgable & had great customer service. I've had plenty of pleasant interactions with folks before, but I was really struck by him. Enough that I annoyingly kept telling my partner how much I was rooting for him & how happy I was that we popped into the store at random that day! Regardless of the work someone does, it feels rare to see someone so engaged & thoughtful about their experience at work. I really admired his presence. The world would be a better place if there were more Bills! Someone give this guy a promotion, a raise & some acknowledgment. He's a gift!
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May 2023 by Steve W.
Just trying to order an espresso machine for Mother's Day has been overly difficult. 2 canceled online orders and then once over the phone. Now I have three current charges on my debit card for the same item. Get your stuff together WS this sucks.
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January 2023 by Patricia E.
Overprices Lousy customer service. Like items but sooo expensive. Also they discontinue a line without warning. Sur la table better
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January 2023 by kelly pleva
Nice store, helpful employees. Also had some good after Christmas sales!
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December 2022 by Colin Coon
This evening my partner and I went into Williams-Sonoma to do some Christmas shopping and had an unpleasant second hand interaction with one of the employees, Steve. We were checking out and asked if gift wrapping was an option, and the sales associate we were working with asked Steve who’s response was “No, no, all week no” in a really rude tone. We were really taken aback by this, but continued to check out. As more of our items scanned another employee walked up to Steve asking for help with a customer issue and he just really talked poorly to her saying “well then they need to deal with it themselves”, “I’m dealing with a lot of other stuff right now” and “no they need to go back and get a receipt I don’t have time to look up their information”. Lastly, Steve answered the phone and was presumably asked how he was doing to which he responded “busy, what do you need”. We finished checking out and heard the last part of the conversation with the phone customer, which was “yeah we are really slammed here right now it would be better if you just came in and looked yourself”. My partner and I were just completely taken aback with his attitude, the way he talked to employees and customers, and we honestly almost canceled out transaction and walked out. Only giving two starts because our sales associate checking us out was very nice.
