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October 2023 by Donald Button
Excellent customer service! Fair pricing for quality products. This is where I buy my work and hiking boots . Highly recommend
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August 2023 by Loan Lam
I walk past this shop everyday, but never had the time to visit until today. I kind of wish I never visited. Had to wait a bit to get help. And when I did, I could have sworn the staff member gave me stink eyes when I told her I have wide feet and was looking for sandals. While trying the display shoes she recommended, she left and didn't comeback. I sat and waited to see if she would comeback and or if the other staff member watching me from the counter would help. Nothing. I just decided to put the shoes back on display and greet the one at the counter goodbye. I left feeling a little weirded out and a bit upset. Im not sure if i ever want to comeback.
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July 2023 by Sajal Sanan
Such a wonderful experience. From the moment I walked in, I was greeted by Matthea who helped me explore every shoe option I mentioned. I was looking for a pair of shoes that would support my feet for 10+ hour clinic shifts. She took the time to size me, explain to me the shape of my feet (which helped me realize I've been wearing all the wrong shoes thus far), and even brought out multiple sizes/styles/brands for me to try. She guided me through the process of picking the shoe that best fit my feet and provided maximal comfort. I had TONS of questions before making my purchase, and she kindly and patiently answered every single one. I never once felt like they were pushing me to purchase anything, which is really important to me as a customer. I appreciated the fact that they were focused on finding me what worked best and educating me for future purchases. Already planning to buy my next pair of shoes from them! Thank you for a WONDERFUL experience!
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April 2023 by Seamus Noah Matthewson (GingerCubbieBear)
I love the store we got great deals and locally owned and much appreciated then we got new wedding shoes for the Christmas day service wedding I and David appreciate the kindness these people and compassion and love they are told us that we got credit and much more then gave us a gift after august David Arlo waits and I split up and he destroyed all the shoes and false accusations then I am not allowed to have any more then falsely accusations then telling all I am dead and non existent
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February 2023 by Mariah Thomson
If you’re planning to purchase a pair of Blundstones, this is the place. It’s the exact same cost to purchase them here as it is online. Might as well support a local business, and folks that have expertise and can help you choose the right fit. Matthea and her team have incredible customer service. My shoes took over a month to arrive (perhaps holiday rush, nation wide blizzard, etc) and they were incredibly thoughtful and even comped me a pair of socks. Very happy with my boots and the overall experience ?
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October 2022 by maria
Best shoe store in Seattle, hands-down. Both sophisticated and playful high-quality styles. When the seasons shift and it is time to buy a new pair of shoes - It’s time for woolly mammoth. They always have styles that are higher quality than the most popular. I have been buying my shoes since 1992, 30 years!, And never have I been let down with the quality comfort or style. The sisters know their business.
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October 2022 by CarmenDarlin Seattle
Excellent selection. Love the Dansko’s. They will order shoes and ship to store for you. Service is sometimes excellent. Other times ‘meh.
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September 2022 by Kathleen Irwin
I'm very impressed with the quality of both the footwear and the assistance at Woolly Mammoth. I have problem feet so I can be a challenge for a salesperson. These sisters (I think owners) wisely play the long game business-wise. They are congenial without a trace of insincerity. Though I was indecisive, I didn't feel like I was trying their patience. I was not encouraged to purchase when comfort was questionable with "we can try to soften it." A return was as pleasantly accomplished as the purchase. These are the kind of people I want to do business with.
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August 2022 by Seamus Noah Matthewson (GingerBear Sir Seamus)
I love the store we got great deals and locally owned and much appreciated then we got new wedding shoes for the Christmas day service wedding I and David appreciate the kindness these people and compassion and love they are told us that we got credit and much more then gave us a gift
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August 2022 by Lamar J.
Absolutely love this store. The staff, ( sisters) are very knowledgeable and cordial. I bought a pair last week and will be buying the same one again soon as I loved it and the comfort it provides.
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May 2022 by Susan Jacobs
Not such great employee attention . I was there, waited a long time to be helped, and literally in the middle of being helped, the woman started helping another group of people who had just walked in. They sure didn't do that for me! Lame. Horrible service, half asleep employee. Thumbs down. To the employer:. I feel it would be good to talk to the 2 employees that were there on Mother's day and find out why this happened? My sense was that one woman is doing all the work. I assume it is not protocol to have someone leave a customer in the middle of helping someone?
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November 2021 by Jose Flores
Everything they have its highest quality
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October 2021 by Scott Cates
I recently bought the best pair of work shoes in my life here.After four years of painful, poor-fitting and cramped shoes, I gave myself a break and wore sandals all summer--in spite of my work in building maintenance and repair.So, when Fall came, I began looking for a really good pair of work shoes. I spend ten hours a day on my feet or kneeling.One of two things usually happen when I buy new shoes--either the shoes fall apart quickly or they start to hurt. I have wide feet.So last week, the people at Woolly Mammoth fitted me with the most exquisitely comfortable pair of Keen work shoes. After wearing them for less then a week, they are the most comfortable but sturdy pair of footwear I have owned in many, many years.I can't speak highly enough about them.
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August 2021 by Ang N.
Lol, I noticed that a lot of people say that they don't get noticed ... lol, I am from New York, so I spoke up, as in wave and speak loudly: "I need help finding this shoe", or say "excuse me" and ask my question. I think their attitude is a lovely example of the Seattle freeze. In other hand they may think I was rude or "in their face" ... but I don't care, I get the service I ask, no more no less. I noticed though that there are only 2 ladies typically, and the one that helps you must check you out = commission bonus = awkward silence moments between them as they may not want to be rude to each other (also very Seattle) so they wait until the customer approaches one of them. Lol. I like the store, they only carry quality brands hence the prices are from fair to expensive. But so far, they always carry what I want or need.
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July 2021 by Joel Blaschke
Great shop. They didn't have the size of boots (Blundstone) I wanted so they ordered my size. The awesome person who helped me mentioned they can run a little small so they ordered two sizes to make sure they would fit. You don't get that service online. Please support these folks and other small independent retailers.
