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September 2023 by Judith Van Hees
Had them do some good work for us in the past, but this last fiasco did us in. Had our vehicle for over a month with all kinds of excuses, and when we finally picked it up, the brakes were still not working. Had to hire a second company that had to adjust the brakes, we just had installed, so they would work. What really bothers me is that the owner told us he had test driven it and all was good. So totally wrong
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September 2023 by Jordan N.
DO NOT GO TO THIS PLACE!! After over 4 weeks of having my car, the owner finally said that my brakes were fixed and that my car was ready to SAFELY drive. He even said that he test drove it himself. However, I received my car with HORRIBLE working brakes. The owner straight up lied. I am so infuriated and disappointed. Please do not go here if you care about your safety and the customer service you receive!!!
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August 2023 by Jerry Paulus
Good job and reasonable price $$$ I suggest all of you go shop
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August 2023 by Sandra Grotewohl
Friendly, helpful people helped me out with a jump start. ?
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June 2023 by Laura Tyler
I've been going here for many years because they're accurate, prompt, and fair. The only place I've ever gone to who does their best to quote you an accurate price and charge you less if they've over quoted. Who Does That??? Pelzel's Does That's Who!! I have 3 vehicles that they take care of for me. I highly recommend them.
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June 2023 by Colleen Harrington
They treat you like family and go out of thier way to help .very friendly and helpful
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May 2023 by Jilan Agee
Do not ever go to this place! They were extremely dishonest and tried to scam me out of $1,300! I went to this repair shop because a mechanic had informed me during my recent oil change that my coolant was leaking, and all of a sudden my air conditioning was blowing hot air. When they looked at my car, they told me that I needed a new compressor and thermostat gasket, and the total repair cost would be $1,000 to $1,300. They also charged me $135 just to diagnose the issue. When I left, my vents would not blow any air at all when it at least blew hot air before I brought it in. I ended up taking it to another repair shop in town and they said my fuse blew, so they replaced the fuse and now I suddenly have A/C and heat. Nothing was wrong with the compressor or thermostat gasket, this place lied so that they could scam me out of my money. I will not be going back!
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May 2023 by Jessica Bullis
Really nice. Was willing to help me with my RV propane system when he usually only works on the auto part of the RV.
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February 2023 by Scott Ennis
Very dependable,
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February 2023 by Jacob Pannell
For me it's extra driving to get here but it's always the best so it's worth it
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January 2023 by Kent Quindt
I got stranded along white pass with a dead battery and broken alternator, got towed here and they had my van all fixed up and on the road within a couple hours! Super friendly, helpful, honest, and not crazy expensive. If I didn't live 3 hours away, I would definetly being my cars here when I need a mechanic.
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September 2022 by Sarah D.
Honestly.. the best experience I have ever had at a mechanics! I was on a road trip through Washington in my RV when I started having engine problems and broke down. I called Pelzels and left a voice message explaining my situation and they got back to me that day and said if I can make it bring it in today or tomorrow! I can never find a mechanic that's willing to look at it that fast. They understood my situation and got me in. They did amazing work on the RV and she's running like a dream and the customer service was unbeatable! Such a good group of people and I believe his name was Clint was wonderful to talk to and really walked us through everything. All in all, great experience and would highly recommend!
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August 2022 by Erik Lizarazo
Not many honest mechanic shops left. You found one
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July 2022 by Paul
Great Customer Service ?
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March 2022 by Rosemary Dawson
They are very friendly
