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“As someone new to Sequim I had to find a new bank as my current banking company is not in the area, originally I picked key bank, however after using them a number of times I decided against using it as they had a number of service related inconsistencies and fees that made it not worth my time and money to use them as a primary bank, i dont think they are evil, however I use banks differently.I did look into chase as they had some tempting incentives, but those are locked behind weird pay walls and other things that didn't work well with small business. Sound community bank on the other hand had a friendly yet proffessional atmosphere, high tech ATMs and an APP for my phone that has complete features.Brandi Larson who is the banker who set up my account is an excellent example of ideal customer service, however along with a solid receptionist and on camera ATM tellers that also did there jobs exceedingly well it was one of the most complete banking experiences I've had. I don't think other banks in clallum County are by any means bad but I will say sound community bank is exemplary and sets the standard that other local banks should follow, and it is now the bank I would recommend first.”
“I have been banking with Sound Bank for more than 10 years. The staff in both the Port Angeles and Sequim branches always go above and beyond to be helpful and kind in every way. They make everything easy and always help me find answers for my questions. Highly recommend Sound Community Bank.”
“When a third party credit card payment erroneously came out of the wrong Kitsap Bank account and overdrew that account, Kitsap recognized the abnormal activity and immediately called us to resolve the problem. They went out of their way to make everything right. Kudos!”
“I went into ask about getting a bank card that I lost. And how to get money transfered from another account. I talked to Becca who was helping me. Told her I’d just moved back into town after being gone for years and that I start new job tommorw. Told her I went to Goodwill but they won’t let you try on colthes. Then she said did you say scrubs I said yes she said I happen to have a bag of them in my car I was gonna drop off today you can have them it really made my Eric day so much easier she was beyond helpful with helping me with my bank stuff and also the scrubs. Thank you Becca!”
“This Bank has served me well over the almost 7 years I've been in Washington. I live in Poulsbo now but keep them as my bank because of the service. Many times I've messed up my account and they have always hung in there. Keep doing what you've been doing and emphasizing the excellent customer service I always receive. Thank you!”
“Always good service and assistance. Especially good handling last year when my computer was compromised and money stolen. Got it all back, thanks to Jason and crew.”
“Customer service is alive and well, or at least it is if you go to this Wells Fargo branch and ask for Emery! He is abundantly cheerful, extremely competent, and you will leave the counter feeling better about the world. Banking systems are complex, but he’s great at navigating them, and if there’s something he doesn’t know, he isn’t going to give you a lukewarm answer- he’s going to figure it out. Thanks, Emery!?”
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“Very nice ATM outside. It’s one of if not the only walk up ATMs in Sequim. It doesn’t take your card so you don’t have to worry if you accidentally enter the wrong pin. It was quick and smooth process getting my cash out for shopping. It’s also attractive looking, too, charming stone.”