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January 2025 by Jennifer James
The ATM is out of money and can't do any transactions
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September 2024 by Katie Thompson
I went into ask about getting a bank card that I lost. And how to get money transfered from another account. I talked to Becca who was helping me. Told her I’d just moved back into town after being gone for years and that I start new job tommorw. Told her I went to Goodwill but they won’t let you try on colthes. Then she said did you say scrubs I said yes she said I happen to have a bag of them in my car I was gonna drop off today you can have them it really made my Eric day so much easier she was beyond helpful with helping me with my bank stuff and also the scrubs. Thank you Becca!
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July 2024 by Erin Erb
5 stars for Jocelyn who’s professional knowledge of the banking system saved my day!!! She helped me figure out what I needed to do and how to do it… after weeks of confusion from other tellers at other banks. She is an excellent representative of Chase bank and solidified me as a customer for life. Thank you.
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November 2023 by Lucas Woolsey
Lazy incompatent staff.
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October 2023 by Dawn McCawley
Hard to speak to anyone on the phone. Hard to schedule an appointment regarding my own IRA account and what I want to do with it. Everything is "go online, or use the app". Whatever happened to just being able to walk in and schedule a sit down conversation in the actual bank? Nothing seems user friendly.
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March 2023 by Mike M.
had them for years, then left for a credit union after absorbed fees and poor service. suggest you do the same.
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February 2023 by Christine Cottrell
Everybody at the Chase branch in Sequim WA is delightful. Especially Barbara.
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November 2022 by StreetSmartSteve
Went 2 consecutive days to cash checks. I don't have an account. I witnessed the trainee manager regurgitate everything she knew about the bank industry with several clients with no money while others stood in line waiting 10 -15 mins. Why does she have to talk so loud and scream to everyone. What a joke
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September 2022 by Robert Cannon
Great place for banking
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August 2022 by Mark Voronenko
Horrible customer service. Can't ask questions without causing "grief" apparently.
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August 2022 by Phyllis McDaniel-Cook
Fast and friendly
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November 2020 by Inga Able
I had a big problem when walking into that branch for the first time. My Chase account that I had opened online was closed 2 days later by Chase's fraud review, after I had already initiated a large international wire coming into the account. Nobody knew why the account was closed, but it could not be reopened. As inconvenient as the whole experience was, the branch manager Mr. Oyler went above and beyond to try and fix the problem for me, skipping his own lunch break. In the end, they had to open a brand new account for me. Which went smoothly this time as they did it in the branch. Sure, my overall first Chase experience was not exactly pleasurable. But if you have to deal with a big bank, I highly recommend this branch. They were very professional and really tried to put their foot down for me within the corporate nightmare bureaucracy of Chase JP Morgan. So, shout out to this local branch for trying so hard to provide great customer service. The fact that the branch manager himself had to wait on hold for over 30 minutes to talk to someone higher up and try and fix things for me is ridiculous. And Chase should really review some of their policies, and give their branches more decision making powers and flexibility. But in the end large banks do have their advantages too, and one thing Chase does have going for them is their online banking system. It is probably the most convenient one I have ever dealt with.
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June 2020 by Woodland Oliva
Don’t do business with them. They froze our account for no reason and will not give us any answers. They said we will get our money in the mail and it could take up to two weeks. They should get no stars.
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May 2020 by Heidi H.
Chase is reliable and convienent. I can get in and out fast. Vern was also great for considering my retirement plans and IRA accounts.
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March 2020 by David Bier
The entire staff is so very personable as well as professional. I am always greeted immediately and they always have a great attitude.
