Oil Change in Sequim, WA

“I’ve been using this branch for the last year. Service has been polite and efficient. Today I changed my oil by my own hand. The drain plug head was stripped out and I needed vice grips to remove it. That was quite disappointing.
Also the last time I was in, I had to explain to them where the one and only grease zerk was on the front driveline. I had to buy and have installed a new front driveline two years ago because the last shop I used didn’t know where the zerk was and never greased it causing failure. After spending $1000 to replace it I’m pretty diligent about walking them through it. There info tells them the truck has one zerk. If they can’t find it, they should communicate with the owner. All in all if they follow their training and communicate better with the customer They could be a five star facility.”

“Great, and very helpful over the phone. I've taken my car in to this shop at least a half dozen times, and always received great service at good prices. Would recommend!”

“We got our tires rotated and balanced this morning, and we got to meet Max. He's been working here for five days now and he was a DELIGHT. We only chatted for less than two minutes, but his warmth and friendliness took all of the cold corporate rush out of things. Normally getting work like this done on a car is all about numbers and pushing customers through as quickly as possible, but being assisted by Max changed that feeling. He was personable and friendly and we actually enjoyed the check-in experience.We were extremely disappointed to later overhear a manager complaining to another employee that Max would have to be reprimanded for being too chatty with customers. None of our conversation with Max was inappropriate or unrelated to the visit, and it was lovely to meet and engage with him.”