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November 2023 by J Helpenstell
Ben helped me select an e bike here and I just love my bike. I wish I would have gotten one sooner! They are a full service shop. I highly recommend. Mine came with a 5 year warranty and service too. Ben was super patient with all my questions. I actually get a better workout because the bike is heavier and I use the assist mainly on hills. 1 charge gets me over 100 miles. It’s so great. So glad I went to this shop because looking online and the thought of putting together a bike was overwhelming. The model I got was very competitive pricing too for service and warranty. Most importantly, they had it in my size! Very hard to get a small framed e bike for a very short person!!!!
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September 2023 by Jeffrey Evalt
So right off the bat you will noticed everything is overpriced check online before wasting extra hundreds staff seemed nice ....to nice ....like they make it seem like your getting a good deal but massively ripping you off nice . Oh and I wouldn't trust the mechanic he had some very strange answers concerning basic bike questions . I asked him about BMX style or fixed gear he stated it's impossible to do I stated to him that a bmx is the easiest bike to work on your joking right he got almost upset and said we don't put motors on kids bikes . Basically calling all bikes that don't have gears kids bikes . Man all I wanted was a electric bike with less components therefore less malfunction but instead just got insulted shoot the prices were way to high but I was gonna pay them anyways andsettle for a mountain bike style with gears if the other option wasn't available but to after he responded like that I took my money elsewhere glad I did to because I saved money .was hoping to have a good experience oh well it is what it is
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May 2023 by Naomi Stacy
The person who answered was not able to help me with what I needed, but he was so polite and gave me two different options that could help me along with their phone numbers. He was genuine and had no incentive to help me, but was so helpful. Good people in this world make me so happy. I couldn't help but leave a review of my first impression. Customer service is sadly not always transferrable or coachable, but Pedego Bikes has a good understanding of how to treat people from my experience. I can see others are disappointed that this company doesn't offer Ebikes for rental, but I dont feel that is a very fair review of what the company does offer. You dont go to starbucks and ask for a hamburger, and if you do... I don't think you are taking the right approach. If this company sells bikes and doesn't rent them, I dont feel its fair to reduce a star on the quality of service they provide.
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December 2022 by rich bratcher
Great shop. The owner Garth seems to be genuine in making the sure the customer is satisfied. Garth even took back the 1st bike I bought, because I didn't like it a couple of weeks later. I HIGHLY recommend this bike shop.
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November 2022 by Lyle McCuistion
I honestly cannot say enough positive things about this bike shop and the owner and employees. I purchased two identical bikes from them and after several months and an unforeseen circumstance, I had to return one.I met with the owner and employees and explained my situation. They were not only completely understanding, they went out of their way to help me! I was able to get a different bike, (which I love), and they took my used bike back with a straight across trade. I know they didn’t have to do this and probably ended up losing a little money…but they did it without a second thought. I’m so lucky to live near this shop. These people are so friendly and helpful as well as encouraging and supportive. You cannot go wrong getting a Pedego bike …any model…and if you’re lucky enough to live near Sequim, you absolutely can’t go wrong dealing with these guys. They are the best!
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November 2022 by Newton Morgan
I ended up at the Pedego Sequim WA bike shop because the 250W mid-drive I bought from another store did not have enough power to get up the hills around my house. Garth let me test ride an Interceptor, Interceptor platinum, boomerang and city commuter. They were all a huge improvement over the other bike. I asked if I could change out the handlebars and Garth said - yes we can do that. What if I want to change the seat - yes we can do that. What if I want a different tire? Yes we can do that. It seemed like everything I asked the shop to do was answered by - yes, we can do that! The only time he said no was when I asked if I could take the shop dog, Stella, home with me. She is the nicest Australian Sheppard I have ever seen and she rides on the cargo platform of Garth's bike. I found all of the shop's employees patient and accommodating with my many questions. They have great old fashioned customer service - something that seems to be a rare commodity these days. My interceptor is great! After a bit of a hiatus from biking for a few years because of some knee osteoarthritis, I can ride again. Don't let reviews and other people's opinion influence your purchase decision. The best thing to do is try (any) bike before you buy.
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November 2022 by Jane Howard
My experience with Sequim Pedego and Ben, in particular, has to be one of the best , if not THE best sales and customer service experiences I have ever had in my 65 years. I got all the help, instruction and expert advice I needed to make the best choice possible for me. Ben went above and beyond to make changes to the bike that I needed to make it a perfect fit for me. A big thank you to Ben and Sequim Pedego… I love my bike!! ❤️
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November 2022 by Peter Davis
I have found Pedego-Sequim to be a very friendly, helpful and technically proficient dealership. Garth, and his assistants Ben and Don, have established themselves as contributing members of the E-biking community. Garth is an avid biker, supporter of area biking trails, and planner of area Pedego events, and thus has encouraged our community to fully endorse the concept of E-bikes. As a dealer, he has befriended many Pedego riders, assisting in their enjoyment of E-biking, planning and carrying out special E-biking events, and giving advice on maintenance and repair issues. I, and many of my fellow Pedego riders, consider him a friend - and his responses suggest that the reverse is also true.
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November 2022 by Michael Baxter
Garth and team at Pedego Sequim are very knowledgeable. They took their time explaining ebikes to us and the difference in the various models. It was a pleasant experience. I just wish the bikes weren't so expensive! :o)
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November 2022 by Jocelyn Davis
Have owned my Pedego for 16 months and have over 2500 miles. Garth, Don and Ben at Pedego Sequim are always willing to help with questions, maintenance and repairs. Yes, I’ve taken a tumble and banged up my pretty Stephanie Blue bike, and they have seen her in their shop on several occasions…always returning her in tip top shape.
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November 2022 by Team Powell
The help is great. Garth, Ben,JR, Don and Stella are always ready to answer our questions, teach me a new trick or 2 and make sure the bike is perfect for me. I do love biking on Pedegos
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November 2022 by Susie Hunter
Garth,Don and the rest of the team are wonderful! They’re always willing to help if any adjustments are needed. Truly professional and experts in their field. And of course we can’t forget to give Stella a big paws up!
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November 2022 by Dale Green
Honest service and a commitment to customer loyalty. I am exceptionally impressed with the Pedego quality and how riding a Pedego makes me happy. Ride Happy isn't only a slogan it is a reality.
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October 2022 by Benjamin Rivera
Awesome shop and great people. Love the 5 year warranty and that the bikes are built it California!
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October 2022 by Fred Stern
My wife and I had brought 2 used Pedego bikes in for a tune up a bit ago, she bought a step through interceptor, I wound up with an older interceptor with only pedal or electric options.I asked Garth if he ever got trade-ins and he confirmed me to a waiting list.Day before yesterday he called and said he had a number of trade ins. We got to the shop Saturday, tested one of the two platinum edition interceptors...I fell in love with it so we hauled it home. Beth wanted to ride so we toured all over Quil.I get severe charley horses in my dead leg, a low pedal assist is just what I needed to be my exercise bike, and surprise, no charley horse last night.Thank you so much, we will get a lot of use with these bikes.Fred
