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December 2023 by Lorin F.
It's never fun to leave less-than-positive reviews for small businesses, but my consistent negative experiences at R & T Crystals have brought me to this point for the following reasons: 1) The tone of the customer service was off-putting from the moment I entered the store; wanting to patronize a local business vs online retailers with much lower prices, I chose to disregard the negative reviews and let my own experiences shape my opinion. Sadly, the owner was exceedingly rude and acted as though I was inconveniencing him when I came in looking for very specific pieces even though there were no other customers in the store. He pointed me in the direction of the items I was seeking and shrugged as if to say "you're on your own", and I could have sworn he rolled his eyes... even if I misperceived his intent, his body language was anything but welcoming. After paying for my purchase, there was not even so much as even a canned "thank you"; in fact, he seemed glad to have me go on my way. The woman who is often at the store is a bit more pleasant, although it can feel awkward when she follows you around the store (presumably to deter shoplifting?). After several visits and several hundred dollars later, I don't feel that it's too much to ask to be treated as a valued customer rather than someone coming in to stir up trouble (i.e., shoplifting). 2) The prices are quite high compared to other retailers, not to mention the "ALL SALES ARE FINAL" policy. It's almost as if they want you to take your business elsewhere. 3) There is no customer loyalty program of any sort. No punch cards, no points, nothing whatsoever.... Given this, I would have been happy with a warm "hello" or "welcome back", but that has never been the case despite my repeated patronage. All this is to say that I've taken my business elsewhere. Sometimes it feels "dirty" to snub the local/small businesses in favor of Michaels or online vendors, but given the consistency of poor customer service, I feel it this feedback is 100% merited. No more of my time or money will be spent here. The owner seemingly hasn't taken into account the negative feedback he's received to do better by future customers. Hey, I tried.
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October 2023 by Nick
Prices are ridiculous and if you bring in anything to sell be prepared for an arrogant better then thou attitude and if you have something he can 10x his mo ey on be ready for an offer so low its insulting. Another person who takes advantage of people going through difficult times to stuff his pocket.
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August 2023 by S. Rene' P.
I love going into R&T. They've always been super helpful and friendly. My kids love grabbing a basket and shopping for 1 or 2 rocks.
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July 2023 by Shannon Ford
We stopped in today after a Google search for crystals. The owner was super knowledgeable and very patient with all of my questions. We ended up purchasing a bunch of crystals including one carved like an alligator! His shop is huge and I could have spent hours looking in every nook and cranny! If you are looking for crystals of any kind I definitely recommend visiting this shop!
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May 2023 by Ronda S.
I absolutely loved shopping here! The place is full to the brim with treasures. Rebecca was very nice and helpful. I can hardly wait to go back, I thought the prices were very reasonable with high quality items.
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May 2023 by Eileen M. Parker
Friendly staff and nice inventory to choose from as well as being well organized. Information galore
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March 2023 by Karma Alt
I loved it so much there, I had a hard time deciding what to get! I eventually got a nice moon pendant, and everyone that sees it, compliments it! I also put a crystal dragon claw I got there, on my choker!! ?
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March 2023 by Irimi BB
Great place filled with treasure! The owner is very nice and takes the time to educate and answer questions. Looking forward to going back soon.
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March 2023 by Larry Jeffryes
Always gas what we need AND friendly service and prices.
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January 2023 by kay k.
One star. The owner's attitude can barely be contained in one building. He treated us with disrespect from the get-go as if we were there to steal, an older couple, on a first, and I assure you, only visit. The prices are high and I would never give this guy my money. He had no regard for potential patrons and acted like he had things no one else had, which I assure you he does not. We have been in rock shops all over the world and this one is not one I would suggest you patronize. His assistant knew little but was willing to admit it which I guess I should admire, mustn't be easy to work with this egomaniac. Avoid!I agree with Elyse M's review he is rude and surly, full of himself.
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December 2022 by Urban Sprinkles
Amazing selection of stones but the lady working behind the desk always follows me around the store like im going to steal something. Im a crystal collector i would never steal from a crystal shop
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November 2022 by Itachi
I actually own a small business makah crystals and l’m wondering why the prices are so high? I buy and sell way cheaper l ending up spending 120 dollars but he wrapped my stuff great and everything was great even thought the prices were a little to high!
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October 2022 by Shannon Burger
There were lots of crystals and stones. They were laid out to make browsing very easy. The gentleman in the shop was knowledgeable about everything we asked about. A nice experience and a nice store. If you love crystals, I highly recommend a visit.
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September 2022 by Bert A.
I found a gorgeous specimen of Ethiopian fire opal here and I cannot stop staring at it!!! The owner of the shop was awesome and let us see whatever we liked up close. Would definitely come back for the other opal there!
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August 2022 by S C
What a sweet surprise to find this shop. It’s totally about gems and beads. And prices are great. The owner is very nice and helpful. And they are open 7 days a week. If we’re back in Sequim again we will stop in again.
