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September 2023 by A T.
All I wanted was a matured CD transfered to checking account. The first gal said she would call back in 15 minutes. Waited and waited. Called again no response . Finally went in and was told they'd been swamped. I was the only person there and still took almost half an hour. No more
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June 2023 by Tom Rief
Zero customer service. $7.00 for a cashiers check to a customer they have had for years. All because We wanted to move some of our money to a different bank. Management needs work. Manager Conner wants; to " Stick to the policy" Many other quality banks to choose from in Sequim who value customers. Sound Community bank. They love you when you put money in, and disown you when you take money out. We will bank elsewhere.
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August 2022 by sonny
As someone new to Sequim I had to find a new bank as my current banking company is not in the area, originally I picked key bank, however after using them a number of times I decided against using it as they had a number of service related inconsistencies and fees that made it not worth my time and money to use them as a primary bank, i dont think they are evil, however I use banks differently.I did look into chase as they had some tempting incentives, but those are locked behind weird pay walls and other things that didn't work well with small business. Sound community bank on the other hand had a friendly yet proffessional atmosphere, high tech ATMs and an APP for my phone that has complete features.Brandi Larson who is the banker who set up my account is an excellent example of ideal customer service, however along with a solid receptionist and on camera ATM tellers that also did there jobs exceedingly well it was one of the most complete banking experiences I've had. I don't think other banks in clallum County are by any means bad but I will say sound community bank is exemplary and sets the standard that other local banks should follow, and it is now the bank I would recommend first.
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August 2021 by Hayden Samuels
I would personally like to thank Zachary for assisting my significant other and myself with opening up a checking account. Zachary answered all of our questions, was very personable, professional and made the experience unforgettable!!