Mortgage Lenders in Shelton, WA

“I don't even know where to begin, except to say MITCH SMITH is a rock star! It's not enough to simply say he worked hard, didn't give up on the buyer who bought our house, and that he secured favorable terms within a crazy timeline. Yes, he did all that, BUT the message I want to convey is how he genuinely cared about us (the seller), the buyer, and the process -- even though our transaction was small potatoes compared to what he could have been expending his time and energy on. I truly believe this business is a ministry for him...a ministry that gives hope, changes lives, and reinstates consumer trust. Oh, yeah, and he also knows his stuff, communicates really well, and works long hours. ? Thank you, Mitch! We will be back!”

“I’ve had several interactions with Northwest Contract Collections, and I have to say, my experience with them has been nothing but positive. Every time I’ve called, they’ve been friendly, patient, and more than willing to answer my questions — and not just the simple ones. They take the time to explain things clearly, and more than once they’ve offered additional information I didn’t even realize I needed. That kind of thoroughness is rare these days and genuinely appreciated.

After reading some of the other reviews, I was honestly surprised to see a few negative comments claiming calls weren’t returned. I even noticed their response to one of those reviews, where they calmly acknowledged they’re not perfect but emphasized that they truly try. And from my experience, I believe that. No business gets it right 100% of the time — life happens — but these folks absolutely put in the effort.

Sure, a call might occasionally slip through the cracks (that’s true anywhere), but for the most part, Northwest Contract Collections has been excellent to work with. They treat you like a real person, not just another file on the desk, and their professionalism mixed with genuine friendliness sets them apart.

I appreciate the work they do, and I’m grateful for the way they’ve handled my interactions with them. In a world where customer service often feels like an afterthought, this team still takes pride in doing things the right way. Highly recommended.”