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November 2023 by Liesl Ringhofer
I'm sad to not have gotten the name of the sweet worker who suggested a quick pre-wash spritz with the tire washer on some bird poo on my car, but man am I thankful for their suggestion! Way to think on your feet, I wouldn't have thought of it. Customer service at this wash is always top-notch when I've come. The only downside you may face is other drivers wanting a wash, which I don't feel is reflective of the business itself. People just need to be patient and mind their manners and we all get out happy and squeaky clean, no bird poop to rain on our parade! ??
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November 2023 by Lee A.
Love this chain. They are the only drive thru car wash that gets your car moderately clean. The vacuums are strong and they have a do it yourself option too. Don't waste your time with other places-your vehicle comes out looking the same (dirty) at many other places too.It's also really reasonably priced.
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November 2023 by Paul G Schappaugh
Everything is always working and the bays are maintained well. I like Brown for a quick wash and rinse.
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November 2023 by Fadel ElJazzar
I’m writing down the unprofessional racist behavior it’s just overwhelming when u have member ship and I always have good experience with brown bear so the manger there completely rude with vicious manner when I asked why I’m not getting wax since I’m paying for the complete service he started shouting in me I don’t believe you I don’t believe he even checked out him self and told whatever as customer and loyal customer to brown bear if the wax doesn’t work they should charge me for it that toke place in 10/5/23 ,time 2:30pm
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October 2023 by Crystina M.
Took my car in for a car wash on 10/4/23. Employee said car antenna needs to be removed even after I said I have used this service at this location many times over the years and have never had the antenna removed. HE SAID HE KNOWS HOW TO DO IT, HAS DONE IT, AND HAS A TOOL TO DO IT. HE TRIED TO MANUALLY REMOVE THE ANTENNA, COULDN'T, WENT TO GET THE TOOL, AND STILL COULD NOT REMOVE THE ANTENNA EXCEPT CAUSING IT TO HANG COMPLETELY LOOSE. Now my antenna is hanging out, they taped it so it can go through the wash. The antenna came loose during the wash, hanging half way out. Was told manager's hours 8-4pm but usually gone by 3pm, to expect a call the next day (10/5/23), and a report was taken. No contact on 10/5/23 so I called on 10/6/23, manager was out but expected in the next day. I left a message with the context of my call. No contact.10/16/23 I contacted Brown Bear online customer service. Got a prompt response that the location manager will be contacted. He called on 10/17/23 asking me to bring the car in so he can take a look. 10/21/23: immediately told me that he has camera to show that my antenna was previously damaged and there is a Brown Bear disclaimer that Brown Bear will not accept responsibility for damaged to cars that are older than 10 years or previously damaged. While he was willing to show me the video close up of my car PRIOR TO THE EMPLOYEE TRYING TO UNSCREW THE ANTENNA, he was not willing to show the actual video of the EMPLOYEE ACTIVELY TRYING TO UNSCREW THE ANTENNA CAUSING THE ANTENNA TO COME LOOSE and again pointing to Brown Bear's policy.I have used car wash services many times through the years and have never had any problems until this Brown Bear location's employee caused the antenna to come loose while trying to remove it and Brown Bear is not accepting responsibility. This sucks!!!!
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September 2023 by Beacher2
Quick, good value and decent job for an automated wash.I always just get the drive through wash as it takes just a few minutes. There are additional areas for vacuuming your interior and for those who prefer a DIY hand wash they have booths for you to get up close and personal with your car.Generally has a number of cars going through but everything moves with speed so any wait is minimal.
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August 2023 by Virginia See
Brown Bear is hands-down the best car wash in Seattle. Such a great company and wonderful, friendly staff members. My daughter and I love going through the car wash because it's "fun"! And the self-serve areas for external and internal car cleaning are also excellent and fairly priced.
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July 2023 by Mike Smith
The tunnel gets my car clean at the expense of being very hard on the paint and scratching up the glass. I decided to give it one more go with a new car, and it pulled pieces off of the car. I'll stick to the do-it-yourself wash bays moving forward.Service: Vacuuming
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June 2023 by James ..
They are always so friendly and helpful. Usually get in and out quickly!Only exception is on those really sunny days that everyone else wants to wash there car too lol
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June 2023 by Camille L.
It's so easy! Pull up and pay the the kiosk (whatever they named it, idk) and choose the type of wash that you like. It will prompt you every step of the way til the end of your wash. Your car will be shiny, all you need really is a good buffing and add armor oil or spray to your wheels to make it fantastic!I even recommend the membership they provide. Why not?
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June 2023 by Lindsey McCallum
Today, 5/28/23 around 1:45 I stopped and purchased the top of the line wash with the add-on. (The Berry Best)The car wasn't very dirty, but something was splattered on my windshield. I paid for the "best" because I thought they scrubbed your windshield and rear window prior to entering the automatic machine.I ended up using a can of bubbly water and a dirty shop rag to get the stuff off my windshield.Good job, Brown Bear Car Wash. Made me want to sign up for your monthly wash club.
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June 2023 by Pablo Zayas
Great experience. Drive in, select your service and put your car in neutral. Attendants were friendly and efficient. The whole experience takes about 5-10 minutes. The car came out clean, and that's a plus. There are also rags provided to wipe your car and vacuum cleaners for the inside of your car.
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June 2023 by Mike McNaron
The tunnel gets my car clean at the expense of being very hard on the paint and scratching up the glass. I decided to give it one more go with a new car, and it pulled pieces off of the car. I'll stick to the do-it-yourself wash bays moving forward.Service: Vacuuming
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June 2023 by Buddy Long
My truck always comes very clean, although the last time I went I had lots of micro scratches out of the wash. I hope they buff out!
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June 2023 by Susan Whitmarsh
I'd parked under a tree and my car was a mess. There was no wait, and my car was much cleaner when done. My mom enjoyed our "adventure".
