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October 2023 by Randy A.
Only gave one star cause Tony in tire support is still great at what he does. Although they outsource their calls for service; which 100% loses them the money they think they are saving. Called several times trying to schedule a tire appointment to get new tires; they asked me every single time what tires I need to which I replied; it's literally one of the main cars you sell and have seen before why do I need to walk to my car to tell you that? After several phone calls of them refusing to check their system for the type of tires Kia's use? Like really? I decided to go to les Schwab instead. Lost $1000 in business because their tech support people are too lazy to google what type of tires the cars they sell use lol. Les Schwab was like "no problem let me look up your car and figure out the tires they use" and they did within seconds. Lazy people will always make a company look horrible.
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October 2023 by Alex B.
Today solidified my low regard of Kia, but even moreso this specific garbage dealership / service center at Olson Kia (the focal point of this review). Back Story: Here we are driving through the great state of Washington to enjoy some beautiful foliage and the engine light starts flashing and can no longer accelerate. This required us to cancel our hiking plans. While this definitely sucked, it wasn't the real issue at hand, because stuff unfortunately happens in life. There's a few services you want to be able to have in life that you can rely on such as plumber, electrician, and certainly reliable car repair when you need it. So here we are broken down (paying + $500 to tow back to seattle because there no open auto repair shops in Leavenworth). Naturally we call the only Kia service center in seattle to see if we can get the car towed to their location given our emergency. Terrible Customer Service: However, they were completely unaccommodating to a customer (my gf) who has serviced her car with them multiple times over 3 years. Their rational for saying "no" was that they are only accepting "scheduled tows" at this time. We clearly stated that we are not trying to get the car scheduled for repair today, but rather just a car dropoff given our emergency and needing to instruct the tow truck. Sorry, Olson I hadn't thought ahead to schedule the car breaking down this AM and therefore couldn't plan the "emergency" tow in advance. Next time I'll try to look into the future to impossibly predict our times in need. Anyway, sassy sarcasm aside, you'd think a place that values customer service would ensure a long-time customer is provided with the bare minimum level of support during unfortunate circumstances such as this. Instead, Olson left us to fend for ourselves. This experience has tipped the scales for us to go to literally any other car dealer in the future. And to top that I'll be doing what I can to present my gf with other car manufacturers for her next car that would never dream of providing this poor level of customer service.
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September 2023 by A R.
We purchased a new car here about a month ago and could not have been more please with how everything went. Quinn had amazing communication, so easy to get along with, very helpful in finding me the exact car I was looking for. The finance manager Mohamed was also a very nice guy whom I really enjoyed working with. There is a Kia closer to me, but I'd rather drive to shoreline to work with this amazing team for my next purchase
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August 2023 by Lisa G.
was close to purchasing a new sorento here - 2k markup over invoice added by default on a 50k car. VJ was the salesman, fairly high pressure tactics from him. ended up getting the same car without the 2k markup at Lee Johnson Kia instead - didnt even have to ask for the markup to be removed because there wasnt one. less pressure from the sales people there as well. feel like i wasted my time at Chuck Olson....YMMV
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July 2023 by Michelle B.
After moving back to Washington from California and finding out that the extended warranty I invested in for my car was NOT honored in the PNW Kia's, I was beyond angry with Kia of Everett for being soo rude and unprofessional (in addition to not honoring the services that I had already paid for). My co-worker, who also drives a Kia, told me to drive to Chuck Olson in Shoreline if I want to be treated with respect. The difference was like night versus day. Salina was crystal clear, upfront and transparent about their business practices and followed through 1000% percent on keeping me updated even earlier than she said she would. My car had the problem with steam coming out of the ac vents and there was no labor fees to fix that aside from the hour assessment fee for that problem. My car's other issue was that the back hatch and wiper had stopped working also. They assessed that they could add more wire instead of replacing the very expensive part and took care of the problem so that it wouldn't happen again. It was an extra hour of labor and a little fee for the wire but that's a heck of a lot better than having to replace a wiring system that would likely break again (because it was obviously too short). I'm quite happy with the service I received at Chuck Olsen Kia. Kia needs to do recalls for those repairs and I'm hoping to be reimbursed in the future but I definitely feel that my repairs were handled with professional integrity. Many thanks!
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May 2023 by Jo S.
Went to the dealership to purchase a new minivan and we like the vehicle but not the sales person. The van was listed 49k but he said the price was $1,500 more because of mark up. This felt more like a "I'm going to charge you more because you are a women or same sex couple." I would not recommend this dealership.
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April 2023 by Geovanna M.
Got my car back and this is how it was returned to me.. I'm so upset. The paint is destroyed. The car wasn't like this when i gave it to them. Definitely recalling my insurance for this
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March 2023 by Clifton C.
We had a great experience at this dealership before, during and after our purchase of a 2023 Kia Niro SX hybrid vehicle. We went through the Costco auto program for members and were referred by them to this dealership. Almost immediately, I got a phone call from salesman, Michael Oravec. We made an appointment to visit the dealership and though they didn't have the exact model with features we were looking for, Michael found one, and drove it up to the dealership within four hours! The whole purchasing process went very smoothly, from Michael in sales to Daryl in finance. We felt no pressure to buy at any time nor purchase any extras over and above, during the process. Michael even spent over a half hour in the vehicle, going through all of the car's features (This car is very technologically advanced!) I would definitely go through the Costco Auto Program (we got a good discount as Costco members), definitely choose Michael as our salesman again and definitely purchase a new car at Chuck Olson Kia in Shoreline, WA!
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January 2023 by Gabriela S.
that's is the worse place I have seen to fix my car service employee really rude I had realLu bad experience my car came dirty ,the manager name Mathew don't like talk to customers I will never came back in that place
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October 2022 by Kathleen S.
I attempted to contact Chuck Olson several times before posting with no response. I decided to purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It's the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of. I knew it would be a long time for delivery and they had zero control over it. Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that's convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue. I was told to come in that Saturday. Which is what I did but I was a bit early, traffic was better than I thought and I was excited. Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were "extra" was installed. Nor could it be as the service department was closed on Saturday. As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle. Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys. I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home. At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn't really care that it was an inconvenience or I had to go to work or arrange for a ride there. Upon picking up the loaner, the process treats you like they don't know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don't use any of the loaner vehicles gas. Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome. On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again. I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, "I drove it myself and parked it so it's fine" in a manner which was not to be argued with, as he obviously knew what he was doing and I did not. My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor. As of Friday 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don't trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime. But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he'd bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the "manager" and David who both said they would take care of the situation. Absolutely nothing. No response, nothing. Every sportage is awesome and sold before it's even made. You have options. Don't make the same mistake I did. I didn't think I asked for much. A vehicle I paid for that was clean and safe. I didn't want anything free or special. Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehi
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August 2022 by Eric Lane B.
I had bought my Kia Soul at Car Pros in Renton. I had tried several times to get the car in for service, but the Car Pros online service manager does not work, and no one ever answered the phone when I called the service department. Even though Shoreline is quite a bit further away from me than Renton I called the Chuck Olson Kia service department; they answered right away, and were familiar with the problem I needed to schedule service for. They also said they couldn't guarantee it, but that the warranty might cover the repairs. I brought the car in, and they fixed the issue (the blower on the fan only operated on setting 4) and also updated airbag software that was part of a recall. They had me in and out in 45 minutes, with no charge! I will gladly drive to Shoreline to have my car service needs taken care of in the future at Chuck Olson Kia.
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July 2022 by Emily D.
Leaving a review for a car dealership? Weird. Enjoying your time at a car dealership? Even weirder. I'm so thankful that the process of getting my new car was as smooth as possible. Michael O. was fantastic. He was funny, witty, sarcastic, and so easy to get along with. I might have been there for a while, but I didn't mind waiting at all since I was checked in on frequently and the whole process was so seamless. They didn't try to sell me on anything I didn't need and when I turned down some add-ons, I wasn't pressured to get them anyway. Great experience and great employee in Michael. Super great all around!!
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May 2022 by Harry L.
I would not come to this dealership. Was lied to by a salesman. They stated a car would be available to purchase at 9am in the morning, to fist come first serve. I show up at 8:55 and wait 5 mins and then called the salesman saying I was outside ready to buy the car. He tells me sorry we sold the car 45 mins ago. I hope the people at this dealership see this post and I know that Chuck Olsen would be rolling in his grave to see how they are ruining his name.
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May 2022 by Christopher L.
Fantastic place to have your car serviced! I bring my Kia here for all maintenance needs. The staff are friendly and very knowledgeable. The service is always completed correctly the first time and there are no hassles. If you wait, there is a clean and spacious waiting area with coffee, a TV and a vending machine. If you need to work, there is free WiFi as well. It's a win win situation here. I'm a life time customer for sure!
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May 2022 by Zoltan B.
Theres no follow up, not taking ownership of issues. Called left voicemail never got a call back...
