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March 2024 by Bast Rose
First off, not all Les Schwab locations function equally so consider this a location based review.I first came here for tires a little over a year ago after a friend had been through some mishaps at other locations and had a good experience. They were great! Fast and kind even though I can be a bit of a nervous person.I recently had a bad experience with another location and couldn't decide if I should leave and try this location or not. I struggle to complain because: - everyone has bad days and - you never know what's actually causing the problem behind the scenes. (I don't like getting people in trouble for reacting to bad situations.)I digress. I called this location (Shoreline) and explained my difficulties. I was immediately taken care of and understood. I drove up and they got me in and out post haste (maybe an hour?) with everything done. (I realized after the fact I hadn't even had a chance to ask about tire rotation which was likely needed and they just did it. They even reset the TPMS without asking which doesn't always happen...even when you ask... when you get tire service. (how many times my car manufacturer has not reset this has become a game for me. Love getting my brakes done w/ balance...only to set off and leave the TMPS flagged.)Anyhow. Quick and Kind even when I'm not at my best. I don't know a better way to thank them than reviews. So here yah go:Go here. They may be upper edge tire cost wise but if you look into tire reviews they have a good range of prices for well rated tires(going cheaper you're going to be running in to quality sacrifices) and their service is awesome! It pays for itself in the long run. Trust. If you're my friend and need help, I'll go begging for yah. ?I don't think I've ever had a tire shop I've felt comfortable or confident with in 35 years of driving until now.Thanks again guys!
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March 2024 by Mary Pat Casey
Excellent staff. Good selection. Will return
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March 2024 by Micheal Mcknight
Good service and they did what was asked.
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March 2024 by David Picard
Professional and knowledgeable. Plus coffee and popcorn!
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March 2024 by C Hibbard
I made an appointment a week in advance. I showed up on time for an 11:00 appt. At noon, I asked them why my car was still sitting there, work not even started. Uh, you’re next up once we get these other three cars off the lift. “Sorry about that” was all the manager had to say. I asked for my car keys back and left.
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February 2024 by Nicole Spence
Helped us out immensely when we got a flat, and helped us understand the issue we had with the spare. Highly recommend!
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February 2024 by Anna hall
I cannot tell you how awesome this shop is. These folks go above and beyond to help you get your car working, the service here is the best around. Special shout out to Gus and Vanessa and the rest of the team who got our little car rolling again. We have come here for years and it’s always been amazing. Thank you so much little Shoreline Tire Shop!
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February 2024 by He
The worst Les Schwab I ever been to. Jesse looks up my account and I explain I got the tire 4 months ago so it should be under warranty. He says nothing of the sorts that it is only partially covered stating I only had 1/4 teed left and the will only pay 1/4 of a new tire that’s B.S why has no other place ever done that to me they cover the tire if it can’t be fixed. How could I have used 3/4 of my tred in 4 months. I drove maybe 3000 miles. Do not go to this store unless you want to be ripped off. Ian super pissed. I wouldn’t have had them fix it knowing he was going to charge me. I don’t have the funds to cover it and now I am screwed. Thanks Jesse I would have said no I didn’t want them to fix it if it wasn’t fully covered. He should have said something before he assumed I was ok with it.
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January 2024 by Nathan Tyo
I was pretty upset with the customer service. I went in and talked to someone trying to get a spare. He said they have one that I can buy at another store, and he'd call me in the morning. I waited, no call. I called in 2 days later to ask how it was going, the guy on the phone had no idea what I was talking about and gave me attitude like I hadn't even been there before and I was making it up or something. He finally said the guy I talked to wasn't in and hed have him call me. 2 more days later no call. I called again and they said they had nothing in the computer about anything I had talked to 2 people about. So I finally gave up. No call back, no follow up at all. Not a great way to run a franchise.
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January 2024 by James Kang
The crew here are super fast, brought my truck in for new tires before the snow hits this year, from the time I got there til the time I left including paperwork was about 1.5 hours not bad I’ll be coming back for sure
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December 2023 by Wei Ming Engineer
Made an online appointment 2weeks ago and checked in on time. After an hour (1 hr. 7 minutes) back from walking and saw my car still at the same spot, I decided to leave. Hence the negative review.
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December 2023 by Robert Shilling
Great service. Very helpful and knowledgeable. Dropped off and they had my tire fixed in a few hours. Super easy and no hassle.
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December 2023 by Judy Davis
2 punctures in the sidewall of a tire not a year old. They replaced it with a pro-rated price because of the damaged tire! They were so friendly, knowledgeable and helpful! I'll continue my business there!
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October 2023 by Ian Babcock
Brought my flat in to get fixed. Waited 2 hours to get it fixed. Had to come back 3 hours later and wait another 2 hours for the same tire to get fixed because it went flat again. They just inflated it the first time and didn’t actually check for a leak despite me saying that’s why I brought it in.
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August 2023 by tdhumphr
Discovered a puncture in my tire this morning and dropped in with no appointment, my first time visiting this location. They patched it for free and I was out an hour later. Great service! Will definitely be back next time I need a new set of tires.
