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September 2025 by J. Loco
Great location, premises is always clean, great customer service. I would for sure recommend. I dealt with Hailey, excellent customer service, very helpful. Thank you Hailey, you were awesome!
-Jess
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April 2025 by Philip Robinson
Brandon K helped me along excellently. Was setup in very little time. Appreciate his work!
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February 2025 by hyphywifey
Property manager is a tyrant. I will never do any business with public storage ever again 🙃
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January 2025 by brock maybee
Quick and easy to sign up. Contact list check in Worked fantastically. Went from signing up to loading up my unit in about a half an hour.
Location is extremely convenient and easy to access. Unit is clean hallways are bright!
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August 2024 by Bj Hedahl
Least expensive
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May 2024 by Rene Faulcon
Does the job. Safe and clean.
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April 2024 by Enrique Ortiz
I must be honest, my first experience with the Public Storage was rocky when I went to the office during business hours and could not talk to someone. However, Mike and Jason, did a fantastic job explaining the co-management of the two Shoreline locations, they were friendly, helpful, and very professional.
It was their people skills and positive attitudes that turned me into a customer.
I get it, now days everyone expects instant results, instant service, instant responses but at the end of the day we have to remember we are dealing with other humans that have responsibilities and schedules of their own. Besides, the online system can answer 95% of the questions you could have and I was able to setup everything online (kuddos for the app, so much easier)
Thank you for following up after my initial call, I look forward to interacting more with you guys in the future.
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November 2023 by Dustin DeKoekkoek
Elevator has been out of service for a long time
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October 2023 by Patricia Schnepf
Good, clean, good security.
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October 2023 by Saffrel Kochon
Pro: Convenient location.Con: Poorly maintained facilities, Price hikes shortly after signing up, no attendant on duty, broken elevator FREQUENTLY, auto-pay through app is unreliable, 7 texts in 1 day for late payment due to auto pay not working even after manually paying, Sketchy neighborhood, getting out is VERY dangerous (due to parked cars blocking all view of oncoming traffic when leaving, load carts are minimum at best (clunky wheels, not repaired), no bathroom/Porto potty.More details: I’ve been a paying customer for about 10 months, I wish I had time to move all my stuff to a different location/company. I don’t expect much from a storage unit, but this one falls VERY short. In 10 months the elevator has worked properly 1 time. The elevator certification tag was reading 2 years out of date when I moved in. I have a 2nd floor unit, and had to haul 600lbs of stuff up the stairs manually, as an elderly lady was hauling carts of stuff manually downstairs. Upon calling customer service we were told its not their fault and there were stairs we could use. (Btw, nothing is their fault) There was 1 time I was so deep in the storage unit that I lost track of time, and left at 9:20pm (9pm is their close time). At other units the code works to let you out after hours, not this one, I was firmly locked in. Had to call the customer service number through google maps and read them my drivers license and other info to verify that I was me, the next day I was called by the manager of the facility (?) and reprimanded for staying so late, then I was called by someone at their office and reprimanded for staying late. The previous visit there I used my app as normal to open the gates, and received 2 emails saying that its faster for me to use the app to open the gates (huh?). The other complaint is nothing that can be fixed but I pulled my linens and winter clothes out from the unit and they all smell strongly like the storage unit, washing everything helped even though I washed everything when putting them into the unit.Right now I only stay because I do not have the time to relocate, but that will change this winter. I am not a fan of bad reviews but honestly there is no reason I can recommend this facility/location/company at this time.
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September 2023 by Nicole Lemke
Mike the manager is awesome! He is always trying his best to get ensure your satisfaction and with a smile nontheless.
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September 2023 by Shannon Murdock
Elevator was busted so you had to load it on the second floor, run down to the first floor to call the elevator, and hope your things stay on the dolly on the way down unaccompanied.
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August 2023 by Patty Breen
Haley was super helpful and nice. She helped me at the kiosk and showed me my unit. I could not have done it without her.
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August 2023 by Carla
Haley helped me rent a storage unit yesterday —she was the most helpful and competent of any of the employees I have ever dealt with at Public Storage!! We ran into several paperwork roadblocks and she instantly had a way to solve them and she put in extra effort to find the specific unit i needed. You will be lucky if she is on shift when you need help with anything. Thanks Haley!!! You’re the best!
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August 2023 by Marcy Woodruff
I worked with Mike at the public storage located at 20065 15th Ave in Shoreline. He was generous with his time and went the extra mile to help me with a problem with my lock.He was thoughtful, considerate and understanding.I want to thank him again for helping me and being such an outstanding employee.Thanks Mike.Marcy
