-
November 2023 by Dustin DeKoekkoek
Elevator has been out of service for a long time
-
October 2023 by Patricia Schnepf
Good, clean, good security.
-
October 2023 by Saffrel Kochon
Pro: Convenient location.Con: Poorly maintained facilities, Price hikes shortly after signing up, no attendant on duty, broken elevator FREQUENTLY, auto-pay through app is unreliable, 7 texts in 1 day for late payment due to auto pay not working even after manually paying, Sketchy neighborhood, getting out is VERY dangerous (due to parked cars blocking all view of oncoming traffic when leaving, load carts are minimum at best (clunky wheels, not repaired), no bathroom/Porto potty.More details: I’ve been a paying customer for about 10 months, I wish I had time to move all my stuff to a different location/company. I don’t expect much from a storage unit, but this one falls VERY short. In 10 months the elevator has worked properly 1 time. The elevator certification tag was reading 2 years out of date when I moved in. I have a 2nd floor unit, and had to haul 600lbs of stuff up the stairs manually, as an elderly lady was hauling carts of stuff manually downstairs. Upon calling customer service we were told its not their fault and there were stairs we could use. (Btw, nothing is their fault) There was 1 time I was so deep in the storage unit that I lost track of time, and left at 9:20pm (9pm is their close time). At other units the code works to let you out after hours, not this one, I was firmly locked in. Had to call the customer service number through google maps and read them my drivers license and other info to verify that I was me, the next day I was called by the manager of the facility (?) and reprimanded for staying so late, then I was called by someone at their office and reprimanded for staying late. The previous visit there I used my app as normal to open the gates, and received 2 emails saying that its faster for me to use the app to open the gates (huh?). The other complaint is nothing that can be fixed but I pulled my linens and winter clothes out from the unit and they all smell strongly like the storage unit, washing everything helped even though I washed everything when putting them into the unit.Right now I only stay because I do not have the time to relocate, but that will change this winter. I am not a fan of bad reviews but honestly there is no reason I can recommend this facility/location/company at this time.
-
September 2023 by Nicole Lemke
Mike the manager is awesome! He is always trying his best to get ensure your satisfaction and with a smile nontheless.
-
August 2023 by Patty Breen
Haley was super helpful and nice. She helped me at the kiosk and showed me my unit. I could not have done it without her.
-
August 2023 by Carla
Haley helped me rent a storage unit yesterday —she was the most helpful and competent of any of the employees I have ever dealt with at Public Storage!! We ran into several paperwork roadblocks and she instantly had a way to solve them and she put in extra effort to find the specific unit i needed. You will be lucky if she is on shift when you need help with anything. Thanks Haley!!! You’re the best!
-
August 2023 by Marcy Woodruff
I worked with Mike at the public storage located at 20065 15th Ave in Shoreline. He was generous with his time and went the extra mile to help me with a problem with my lock.He was thoughtful, considerate and understanding.I want to thank him again for helping me and being such an outstanding employee.Thanks Mike.Marcy
-
August 2023 by john Watson
Had entry issues and Haley was very kind enough to sort that out for me..
-
June 2023 by Nabira Bersissa
I don’t no where to start this pleas complete rip off and horrible management . The store manager have nastiest attitude very disrespectful way … first I gat rubbed … half of my staff I stored have stolen.. insurance didn’t even covers 10% of what I have lost … when I moved out I give 2 days notice and then they still want me to pay the full month that I haven’t used … run from this place …
-
May 2023 by Zac Meow (NWMEOW)
Skylar represented the company extremely well he got me set up with my storage unit right away.Vivian on the telephone was amazing as well. I called and I was moving my stuff in within the same hour. The unit fit all my stuff. Thank you Skyler from Zac
-
April 2023 by NW AFFORDABLE HANDYMAN Scheduling
It is clean and safe location but the virtual agent machine sucks. It made the move in process difficult
-
March 2023 by Margaret Bartley
I reserved a space on line, but wanted to see it before I confimred. The office is an unstaffed vending machine. I called the number on the door, and got transferred to someone who transferred me to someone else who said someone else would come out and show me the unit. After 10 minutes, and no one showed up, I called again. The person who answered the phone said they would transfer me to someone else, but the line dropped.I pushed the Live chat button on the Kiosk (I hadn't noticed it before). The person was half out of the picture. When I explained that i wanted to see the unit before signing the contract, she cut off the feed.Also, I don't have a smart phone, and it looks like you need to download their app to do anything, like pay or get the key.
-
March 2023 by S Nerdrock
Elevator was busted so you had to load it on the second floor, run down to the first floor to call the elevator, and hope your things stay on the dolly on the way down unaccompanied.
-
February 2023 by Julea Howard
As none of management put notes in my account the lady called me yesterday and fixed everything i truly appreciate that as she took the initiative to fix the mistake thank you...
-
December 2022 by Sale Items
Rented a unit here and had a few issues with the space. I went and talked to Mike at the Ballinger location. This guy is a rock star. He went the extra mile to take care of the issues, got me moved into a new unit and did it all with a smile. Just when you're convinced that personal customer service is dead, you get someone that actually cares and wants to help. EVERYTHING at the Public Storage places is automated and very frustrating when you just need a human to help. Kudos to Mike. Thanks again!