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February 2024 by Sheronita
The team here is very professional, knowledgeable, and actively creates a compassionate and helpful environment.We interacted with Zook, Mohammed, Deepti and Jason. They all were extremely helpful and tried a million different ways to help us with out very out of box issue.Thank you all for your patience and professionalism.Some things that stood out for me:1. They greet everyone as they walk in the door.2. They work together as a team and seem to have a strong and supportive team dynamic.3. They aren't afraid to try different solutions and offer new solutions.Great job to the leadership at the store for fostering such a great work environment.
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February 2024 by Sevgi Baran
Josh helped us so much for our issue, we do really appreciate his help. Make sure he is been recognized by the management. Thank again
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January 2024 by D J.
I literally just stood there for 45 minutes (that I actually tracked at least) waiting for help, two people were being helped before me and one couple was helped that came in after I did. All I wanted to do was upgrade my phone, it wasn't busy, there's zero reason for that aimless wait. I was greeted once when I walked in and then ignored the entire rest of the time
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January 2024 by John Stevens
Joshua was very helpful, competent, and friendly! Problem solved by him!
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January 2024 by Kimiko James
My mom had an issue with her phone and she was very stressed out, solving the issue took two visits, but when I tell you that Bon and Richard made our visits 100% painless, I mean they were so patient and both took their time to ensure they were doing all they could to solve the problem. They were amazing and I truly appreciate them. #TMobileShoreline # BonandRichard. #trusttheywillfindthebestdealsforyou
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January 2024 by Marlene Gonzales
I needed help with a payment plan. Got done so fast and convenient. Awsome staff!!
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January 2024 by Teri Lau
Zook..James..excellent service clarity in communicationhe patiently explained and undid my tech mess. Great teacher
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January 2024 by Scott Kovacs
Josh and Mohamed were great! They were friendly, fast, and made sure everything eentverll.
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January 2024 by Micah Smith
Joshua did a fantastic job helping me with my new phone.
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January 2024 by Rodas Sisay
Jorge was amazing, he was patient , kind and very willing to help. Without him I would of not made it this far in my process of fixing my phone. He was the best, and I recommend anyone who goes to T-Mobile to visit and ask for him.
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January 2024 by GP PG
Last night I walked into the store to buy a new phone and the person who said I will help me is not helpful. He don't even look at customer face, busy typing in his phone and reckless. He is very lazy not even willing to login to his app to find out what I am eligible for instead he says you login in the app and find out.What is the point going to the store if I have to login and check. Not all the agents are bad, but once in a while I get such people and it's frustrating to go to store. To avoid talking to him I had to leave, hope I can get a different agent next time.
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December 2023 by Vuntai Shop
The rep Shawn is unhelpful & doesn’t care for his clients
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December 2023 by Christine LaSalle
I had trouble getting my service transferred. Kept getting run around. Bonn Cheng and her staff were super patient and got it solved.
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December 2023 by Barbara Neeley
ZOOK WAS GREAT!
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December 2023 by John Nguyen
Changed my SIM card real quick!
