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February 2024 by Morgan R.
this place is frustrating it lets you rent a U-Haul for 9:30 on maps, the website and when you call their specific number it says they are open at 9:30 when you get there the door says 10am-6pm, we had to call their service hotline to get ahold of someone who was of no help at all. Nobody even showed up to open the store until 10:05 am. beyond frusting when you are trying to coordinate your moving schedule around work and your friends schedules. not to mention paying for a time that isn't even an option. PLEASE UPDATE YOUR HOURS EVERYWHERE.
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October 2023 by Kigali Davis
Terrible place to rent from. They won’t allow you to have a picture of your id along with slip from dmv stating it can be used as id, but they sure can create and void contracts without the customers knowledge until the transaction is closed out and there no disputing it. Bc one contract doesn’t serve what they want they will deem it a no show create a contract that fits more of what they need before you show up, wave you on as if it is all good until you swallow down your own vomit when you see the billing amount.
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September 2023 by Stephanie D
This is the best Uhaul location I have ever dealt with. Smooth process & excellent customer service!
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August 2023 by Kyle K
Your employee Kyle was very helpful and professional. I would recommend this Uhaul location to anyone who is moving or looking for a storage unit. This is the best Uhaul experience I’ve had in the U.S., and I have been to a lot of Uhaul locations over the years. Thanks for your help during my move.
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July 2023 by RS *Havok*
Smooth experience, great service. Helped make my move easier.
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July 2023 by MALIK HAMZA
Sketchy Service!
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June 2023 by Wendelin D.
I had the complete opposite experience from Cecilia in 2022! Excellent customer service end-to-end! A few days before my move, I popped into the office to purchase a few moving supplies. The store was immaculately clean, well-stocked and the manager Kyle was super helpful, friendly and I was quickly on my way. When I arrived to pick up my 15ft U-Haul, Kyle explained each part of the check-out process (I asked him to repeat most things twice because I had moving brain delay). He happily repeated and clarified until I understood how to avoid any surcharges (mind the gas level and return it at or slightly above to avoid a $30 charge, which I did!). He gladly helped me out to the truck with my moving supplies. The truck was parked so I only had to drive it straight out the front gate (yay!). Also, the truck was in immaculate condition (no grime on the inside from other users). Kyle said to call if I had any questions once I got on my way and wrote the main phone number on my paperwork, so it was easy to find. I had a question later in the day and Kyle picked up immediately to get me the help I needed. I have rented U-Hauls from a bunch of different companies in the past. Unlike Cecilia in 2022 who was still waiting for a manager to return her call, Kyle returned my call when I called but didn't leave a message. This was the easiest, most reliable, and most professional experience. I would gladly recommend this location 14535 Bothell Way NE Shoreline, WA 98155 to friends and family. I also wanted to mention Stress-Less Movers (see my full review under their listing). Totally professional and great communication from the owner Nate. Excellent moving services from TJ and Maricco. A+ rating for my supplies, truck rental, moving and customer service experience. Over and above my hopes and expectations Thank you all!!!
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May 2023 by Ashley Sedgwick
Kyle was awesome in assiting us with our move. He gave us an accurate run down of the information we needed to get our move done efficentky. He was friendly and his conciseness
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April 2023 by Jacob Hernandez
Kyle was an incredible help! I‘ve never had an experience with U-Haul that was so great! Definitely trust them to take care of you!
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August 2022 by Carrie Ann White
Had multiple people waiting outside for them who reserved trucks/vans. No one ever showed up. Some people had specific time slots to be able to move in to their apartments. Or times they needed to be at certain places/jobs. Reserved a contactless pick up for a van. Showed up, there was no vans only trucks. And they called the day of saying they could not do a contactless pick up and to come at 9:30. Showed up and no one was there. Waited for an hour and still no one showed up. Very unprofessional. No wonder why they only have 2 reviews and only one "good" review.
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March 2022 by Cecilia F.
Terrible customer service. Still waiting for a call from the manager. They are far from customer service and deserve to go out of business. There are far better companies than U-Suck. That should be their name. Not reliable at all. They are the worst in the industry.
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April 2021 by rindee ashcraft
They installed our hitch quickly, effectively,.and working within a tight time limit.
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November 2020 by Rory Little
When I reserve a truck 2 weeks out, I expect to have that truck. I don't expect to be told that I will need to downgrade the size, which obviously won't work. I don't expect to be told that I need to switch the day of my pick up, and I don't expect to be told that the pick up location has been switched to Snohomish, all the afternoon before my move. Terrible customer service, and a garbage company. I will not make the mistake of renting from them again.
