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January 2024 by David Rice
Great customer service and they are very help
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January 2024 by Ben Wada
Not helpful and rude.
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January 2024 by Anna Wong
I had an AMAZING experience today when I needed help to resolve an issue that another employee Earnest at the Redmond Verizon store created but couldn’t fix and then went on to lie to me that the services were no longer on my account however they actually were.Steven, on the other hand, at the Shoreline Verizon store was heaven sent. He was VERY patient, kind, empathetic, knowledgeable and not only solved my problems but waited on the phone until I tested out each one of the four issues to make sure everything was working. I hope that Verizon recognizes and awards him for the excellent service he provided. He will go far in life with his fantastic people skills. It will be worth your while to travel to the Shoreline Verizon store to get tremendous service and avoid the Redmond Verizon store at all costs.
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October 2023 by Jason Wentzel
The staff is friendly and easy enough to deal with. The reason for the 1 star (wish it could be lower) review is due to the absolute incompetence and inability to complete a simple transaction in a timely manner. Ordered a new upgraded phone online. I was suppose to pick it up in the locker at the store. I walk in enter a code walk out plain and simple, or so one would think. Well for starters they somehow lost the online order. After waiting a day and not receiving a confirmation email my new phone was ready I called the store to see what was going on. This process took over an hour to get a simple answer, I had to speak to corporate then the store all just to figure out that some how the online order was lost. Even though they had already charged my credit card they said they would have to refund that payment and charge me again as they could not apply the money I had already paid to the new order they had to create. After all that was done I was told the phone was there at the store and I could come pick it up. At this point I’m still not too annoyed things happen technology doesn’t always work I get it. Once I get to the store the incompetence hit a whole new level. I get there and check in which takes about 15 minutes as they were busy, once it’s my turn I sit down with the rep and tell him I’m just here to pick up my new phone. Don’t want any help setting it up or anything just want to get handed my phone and walk out the door. Well surprise surprise they somehow couldn’t even manage to handle that simple transaction right. Due to the fact they lost my online order I had to pay again at the store. I go ahead and do that, somehow in the time it took the salesman to walk to the back room and back out to me, they again lost the order for my phone. At this point I’m just astounded by the stupidity of the situation. again, they told me they cannot transfer the money I already paid to the new order and they will have to refund me and charge me yet again! All in all it took over an hour and three credit card charges to be handed a phone and walk out the door. Do yourself a favor avoid this store just order online and have it shipped to your house.
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July 2023 by Annie Switzer
Super bummed to have sat here for two and a half hours only to be told I can’t get the devices I originally came for. Educating staff is paramount when it comes to customer service. Do better.EDIT: After three days, I got a notification from Verizon stating I needed to pay my bill. Apparently after sitting at this store for two and a half hours migrating my phone plan from pre-pay to post-pay, my account was never changed. I called customer service on the phone and they had NO record of an account migration. I now have to go through the entire process once again but on the phone.
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June 2023 by Russ Smith
Good staff of employees, they helped me out with new home internet and tweaked my phone plan to save me over 900 a year. I've been with them for over 20 years now. They understand how to retain happy satisfied customers. Thanks Verizon ? ? ? ? ? ? ? ? ? ?
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March 2023 by Robert Yourist
Someone stole my identity to get a phone. The company is useless to help fix the problem
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January 2023 by Cindy Victor
30 year customer ( Air Touch prior to Verizon). Purchased cell phones and accessories for our family and business, including insurance.This past year, Verizon customer service has dropped the ball, I give them a F!!I'm very disappointed and frustrated with their incompetent service, inconsistent store hours and their minimal in-store available stock.>>>>>>They now charge 30$ to talk to you about Tech issues.!! <<<< Bad Move !! yearin
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November 2022 by Chuck
Terrible. Spec to get a pre pay plan on my phone for my trip. One hour later I finally leave. I get on the freeway and can't call through my car.I get to Seattle and "real Verizon store" explains that Bellingham location is a 3rd party store - not Verizon - and they messed up so bad I had to get a new card and do it all over.This place had me out the door in 15 min
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October 2022 by Michele Bullock
This review if for tech nicknamed Q. This young man had lots of energy and enthusiasm for customer service. His experience made the session where I bought a new iphone14 outstanding. He was efficient and knowledgeable and offered options for packages, care, and money savings account changes with plans. He was personable, professional and just seems to like what he does and I believe he has what it takes to manage the store. For sure this was the best Verizon experience I had ever had. I went to the alderwood store first and the greeter was a negative experience with a laissez faire attitude and unable to answer any simple questions so I walked out then went to Shoreline. I feel like it was treated very fairly at shoreline and go the best deal available.
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September 2022 by Jolyn W.
Tried and tried, on my iphone and my laptop, to make an appointment. The confirmation button didn't work. I talked to a person and she said that appointments need to be made online, but was just as frustrated as me when she saw that it didn't work, so I told her I'd just walk in.
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August 2022 by Terry Moen
I shattered my glass protection on my phone. I was ignored for 20 minutes only to be told that they have none in stock. 2nd time what I wanted they didn't have.
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July 2022 by Christine N.
Second time in this store and again I received amazing customer service. Each time they went above and beyond to make sure I was set. Thank you Nathan for ensuring my daughter had a working new phone!.
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June 2022 by Ron Jansen
I asked for a shorter USB connector charging wire. The customer service rep, uninterested, went to look in a drawer. After several minutes, she returned but kept her distance to tell me they didn't have any. I asked what the shortest one was and she said they didn't have any. What Verizon store doesn't have any. She wasn't interested because I wasn't a sale of something more. I told her she was of no help and the store was useless for not having basic accessories. Her parting sarcastic comment was "good luck."
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May 2022 by Zack Paleias
Was sent to this store by Verizon tech support and they were utterly and completely unhelpful. Super excited to dump Verizon as soon as my contract is up.
