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November 2023 by Alfonso Johnson
Every time I go to 1st Security the staff is very friendly and courteous! I have had the pleasure of working with Danielle Wallace who had assisted me in setting up an account for my daughter! Can’t recommend them enough!
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November 2023 by Joel Barrutia
I’ve opened a couple accounts here and the process has been very straightforward. I’ve also really appreciate Danielle Wallace who has helped me with notary services and advice about the bank’s other services.
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June 2023 by Mr Cujo
I have only been with this bank for little over a year now, the customer service is through the roof. Always cheerful, helpful and kind. You really can not complain about them.
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March 2023 by richard jordan
I enjoyed my visit thank to Yvonne Dudley. She enlightened me on things that I previously did not know. I look forward to continue working with her.
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March 2023 by Shawn Kenaston
I walked in approximately two weeks ago to 1st security bank in Silverdale Washington, immediately I was greeted by the most amazing staff that I have ever experienced in any banking situation. Danielle was the first to greet me and immediately introduced me to the bank manager. Right after the greetings, I sat down with Danielle, and she asked me what the 1st Security bank could do for me, and I told her that I was tired of banking with large banks, and had been taken advantage of many times in the past by other nationwide banks, the first words out of Danielle‘s mouth was Mr Kenaston you have come to the right place and for the first time I truly believed it. Danielle immediately opened up an account for me with everything in working order, during this I was introduced to everybody in the bank that was there currently and it felt like I was at home. The service of this bank was absolutely exemplary in every possible way!!! The way I was treated in this bank with that Staff needs to be in training videos about how to treat a new client or an old client or an existing client on what true customer service looks like.!!!!! I shared a small story with Danielle about my father and all he wanted was a bank where every time he walked in that they knew his name, and that’s all he really wanted was to feel part of, the very next time that I came in this bank, even after, just meeting the staff one time not only did they greet me they knew my name and they jumped up from their desk to come over and shake my hand and just simply asked how my day was so far and how could we help. I promise you will never get better service from any bank as you would from 1st Security Bank in Silverdale, Washington.Thank you so much for what you do how you do it and I know that we will have a long relationship together.Shawn Kenaston
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December 2022 by Julia Stultz
I have the pleasure of working with Danielle and this branch goes above and beyond what is expected for customer service. You can tell they care about their members and make each person feel welcomed and happy to be there!
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November 2022 by Gary Farrell
I wanted to take time to give the Silverdale Branch a review from my last visit.They were so helpful and so pleasant to deal with and got me excited for my future with 1st security.I highly recommend stopping in and setting up an account.Great staff and I look forward to my next visit.Thank you Ladies!
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November 2022 by Mich Luzader
Danielle wad absolutely amazing. She took the time to explain everything to us. Saved me alot of stress and heartache
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October 2022 by Juanita Bernard
The tellers are always polite. I appreciate the information regarding the great rates on CDs.
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June 2022 by Marie Lopez
I worked with Danielle in the Silverdale branch. I was very impressed with her customer service. She assisted in a wire transfer of which there was difficulty on the receiving end. For my convenience, she gathered contact information and solved all the issues. I merely needed to return to the bank and sign the paperwork. You can't ask for better.
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May 2022 by Dominique Loiacano
1st Security Bank has taken care of my husband and I for several months now. The employees at the Silverdale branch are kind, thoughtful, and upbeat! The bulding is clean and nicely decorated. We enjoy banking with them more than the other banks we have tried. Thank you Silverdale branch!
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May 2022 by Dave Smith
As far as nice and polite, the are 5 stars. Bank hours? 0 stars. Temporary ATM card? 0 stars. Getting you actual ATM card? Negative 5 stars. I have been waiting and waiting for my ATM card. I took time off work to go to the bank, I was told that the branch was OUT of ATM cards. So far I have been waiting 18 business days for a card. I have tried to use my routing number and checking acct nbers to pay certain things like car insurance. Sorry, not a valid acct number. So I will be uninsured thanks to this bank. My honest recommendation, go elsewhere and bank. Siskel and Wbert gives 2 thumbs down.
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April 2022 by Louise Kohl
The bank staff is welcoming and friendly. Their focus is on serving the client at the highest level.
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March 2022 by Melissa S.
The team @ 1st Security Bank in Silverdale, WA are a wonderful group. They are always quick to help with issues and resolve them same day if possible. I enjoy banking with them.
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February 2022 by Jeffery Timm
Jennifer in the Business account department was an amazing help and getting my account set up. She had everything ready for me before arriving which made for an easier transaction. Her support staff and team members were very personable as well and formally introduced me to all of them for future reference.I look forward to doing my business here moving forward and will be moving one of my personal accounts over as well. Thanks Jennifer! You rock!
