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January 2024 by Adam Carslin
Wonderful customer service
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January 2024 by Chris Clark
beautiful range, very poor customer service from sales to the manager. Polite but they dont follow typical sales procedure. Wanted to get this unit installed as soon as possible sales said they would arrange this. There has been absolutely no follow up from the installer or the sales person. Went to the warehouse very unprofessional. Picked up the unit and installed it. Still no follow up as would be expected on a higher end range. Called the manager Ryan, no apology for the bad service. Very curt. Was not familiar with his own products or the sales information. More training is needed.
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December 2023 by Nels Flesher
After the soul-crushing experience of online shopping, went to Albert Lee to actually look at models. Eric was a kind, patient, knowledgeable salesman. The price was right. The installation crew was friendly and professional.
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December 2023 by Lynn Hood
Albert Lee was the second stop on my find-a-new-stove odyssey, and I didn't look any further. I worked with Eric, who clearly was interested in what would work best for ME, not in selling me the most expensive range that he could. He was very knowledgeable about the available products, and I was reassured by his candor.The prices there were right in line with what I was finding online, but the individual attention and the answers to my questions were what made Albert Lee stand out from the big box stores. They were able to arrange delivery sooner, as well, so it was a very positive experience. Next time, I'll check Albert Lee first!
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November 2023 by Nina Gonn
We have purchased a few appliances from Albert Lee. We have always had great customer service and their delivery personnel also take care in delivering those appliances. Joseph was our salesperson on our most recent purchase and not only was he professional and friendly, he was very knowledgeable and told us pros and cons the about refrigerators we were considering. I am very glad we purchased our appliance from Albert Lee. They are not the least expensive but their service and knowledge is the best! I plan to buy my next appliance from Albert Lee.??♀️
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November 2023 by Christina Bryson
No one greeted us, no one even approached us. We were there for at least 10 minutes. They were to busy talking to each other and on the cell phone (loudly). The whole reason for going there, was trying to go local for better service and better prices. We will be going to Lowes.
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September 2023 by Aimee Edgin
Absolutely shameful treatment by the manager and his employee of Mr. and Mrs. Hawk. Corporate very quickly needs to perform community outreach and make this right with the Suquamish Tribe and the Kitsap community as a whole.
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September 2023 by andrea potter
Tribal residents and other community members of Kitsap should beware the Silverdale Albert Lee store. The recent experience of a Tribal family (longstanding repeat customers, no less) demonstrates a very ugly and inept side of the business that calls into question both the store's management of its sales tax and employee attitudes about some customers. Never setting foot in there again.
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August 2023 by Tina Stark
We purchased a Kitchen Aid range with a conversion to propane prior to delivery for our new home. The range was clearly marked as converted.When we turned on the oven for the first time, very large flames were emitting. We immediately called our sales rep and advised him of the problem. Through the trouble shooting discussion with him, we discovered the conversion to propane was not done for the oven. Since we live over an hour away from their store, we were advised a service tech would not make the drive. We drove to the Silverdale store and picked up the correct conversion kit with instructions to change it. While there, we inquired about having the oven racks replaced since the flames/soot damaged them. Our sales rep said he would ask. We followed up several times and finally got it approved after several months. We received the oven racks after 9 months of calls/email follow up. When we drove to the Silverdale store to pick them up, we received only 2 of the 3 racks. The sale rep said he would let the manager know. We follow up again, no response. I emailed the store manager and expressed my disappointment with the lack of customer service and follow through, no response.
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August 2023 by Judy Tomlinson
It has been years since we have looked for a new refrigerator/freezer. We are not fans of the big box stores and decided to check out the selections at Albert Lee in Silverdale. We are so glad we did. Fortunately the store had just opened for the day and there were minimal customers early in the day. Eric was there to answer all our questions and show us around. He was very gracious and extremely knowledgeable and took his time to help us. No pressure and as a result, we made our decision after making lots of comparisons with our choices. Therefore, we definitely recommend the store and Eric who made us feel comfortable and confident in our decision to buy our new appliance at Albert Lee, #1 for customer service, quality, competitive pricing, knowledge and expertise. Everything we needed and more. Thank you!
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August 2023 by Norma Weirth
Always pleased with Albert Lee selection the real pleasure is working with Eric Nelson in Silverdale. We have had Eric wait on us before so were delighted when he was still there just waiting to assist in our purchase of a new cooktop.
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August 2023 by Brenda Davis
Hands down they are the Best! Eric gave me awesome customer service. I was in and out in no time at all! Thanks Eric! We here at Reliable Storage appreciate good customer service.
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August 2023 by James Barnfather
Eric Nelson really knew his stuff! He took all the time we needed for us to make an intelligent decision, and feel good about our choice of major appliances.
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July 2023 by J Tom
It has been years since we have looked for a new refrigerator/freezer. We are not fans of the big box stores and decided to check out the selections at Albert Lee in Silverdale. We are so glad we did. Fortunately the store had just opened for the day and there were minimal customers early in the day. Eric was there to answer all our questions and show us around. He was very gracious and extremely knowledgeable and took his time to help us. No pressure and as a result, we made our decision after making lots of comparisons with our choices. Therefore, we definitely recommend the store and Eric who made us feel comfortable and confident in our decision to buy our new appliance at Albert Lee, #1 for customer service, quality, competitive pricing, knowledge and expertise. Everything we needed and more. Thank you!
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June 2023 by Scott Cooper
They were having a Memorial Day sale. We needed a new washer and dryer as our washer had just broke. Once ordered and paid for. The 2 months of delivery delays started. End of July delivery, major inconvenience for my family. Only remedy was to spend more or get something we didn’t want.