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July 2024 by Timothy Diehl
Large fully staffed store with very professional, trained, and customer oriented representatives. They get it right the first time, and can accomplish whatever your wireless needs are very quickly. Best AT&T location in Kitsap County! Highly Recommended!
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April 2024 by Veronica Bingham
Chloe was very knowledgeable to our needs.
Very quick, friendly and helpful! Best service yet!!!?
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February 2024 by Daphne Lee-Larson
AT&T at the Silverdale mall is the best place for all your cell phone needs. It’s wonderful when the assistant knows all they need to know to help you efficiently and courteously. Joseph was very helpful on Sunday 1/21/24 when I was there at 4 PM. Got it all taken care of without delays.
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February 2024 by Peggy Mentele
We bought 2 phones via a promotion in which we and At&T would each pay half the cost. We were assured we could come back in 2 days and pay off our balance with no penalty for early payment. When we came back to pay, the manager, Tu Huyh, admitted that we had been told this but refused to honor the deal without charging a $360 penalty This is totally unscrupulous.
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December 2023 by Ashley Pham
super helpful team ! great customer service !!
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November 2023 by Kerry Perez
After several times into the store to correct add ons such as insurance and other things that were secretly added onto my bill raising my bill over $200 more than what it was Bijan at the Silverdale Corporate store corrected the over charges Highly recommend talking to him for all your Cellular needs
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November 2023 by Eric Yanez
The service was amazing and I love helping customers when they need it.
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October 2023 by northwest mechanic
My wife and I went here on June 10th 2023 to get a new plan and new phones. Well I chose a Google pixel 7 pro so I paid $125 out the door for everything, Skip ahead to just yesterday and the volume button broke off! At&t will not help at all saying I need to go through the manufacturer when they sold me the phone, also the pixel 7 pro is a $1200 phone. So unless someone steps up and does the warranty on it, I will just buy a kit online and void the warranty and fix it myself. I will update soon.Update: 10/01/23, I called at&t and they refused to do the right thing and Google is impossible to get a hold of, so I will buy the volume button and void the warranty and fix it myself. The Google pixel 7 pro has a major defect of the volume button breaking off so don't waste your time with it.
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September 2023 by Nancy Murphy
Everyone was very helpful and eventually resolved my problem
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September 2023 by Steven Barrick
Friendly , courteous ,quick service , they are there for me.
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September 2023 by Lizette Medina
Was interested in upgrading my phone and called ahead to confirm that the phone was in stock. The manager Christian said that they had two in stock. So I drove an hour and 30 min to buy one of the them. I get there and the rep informed me that they didn’t have them. I was confused as Christian said he had them in hand and confirmed they had them over the phone. Don’t go to this store unless you like your time wasted. I waited over an hour to not even get the chance to speak with the manager. “Great” customer service from this location.
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August 2023 by Jenicy Strong
Had to wait in a cue but it was quick with helpful service. nice interior too
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August 2023 by Lizzyfunizzy
Was interested in upgrading my phone and called ahead to confirm that the phone was in stock. The manager Christian said that they had two in stock. So I drove an hour and 30 min to buy one of the them. I get there and the rep informed me that they didn’t have them. I was confused as Christian said he had them in hand and confirmed they had them over the phone. Don’t go to this store unless you like your time wasted. I waited over an hour to not even get the chance to speak with the manager. “Great” customer service from this location.
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August 2023 by Sheila Hellickson
Helpful and friendly
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August 2023 by Ranita Eagen
Tyler helped me after I’ve been waiting for 25 minutes and got me my upgrade to a new phone. He was kind and understanding and answered all my questions I had. Highly recommend him
