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November 2025 by Barry Doll
When you bank with BECU, you need to understand there are no tellers, so all transactions are done at the ATM. If you have a transactional issue, it may take days to solve as you are going to be dealing with automated responses from the customer service bot and only human interaction during limited hours and days.
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October 2025 by Veronica Moore
GREAT SERVICE WITH GREAT REPS!!! VERY INFO KNOWLEDGEABLE AND HELPFUL!!!
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January 2025 by Robin Sauer
Never had a bad experience at a becu, knock on wood.
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January 2025 by Redwood Littletree
Safe and reliable banking solutions.
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December 2024 by Elisia Cowan
I’ve been a customer at quite a few credit unions and never had issues, until I became a customer at BECU. BECU is absolutely miserable to work with. They make everything as difficult as humanly possible. Stay so far away from BECU if you want to keep your sanity lol. Would not recommend to anyone.
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October 2024 by jse asd
We worked with James W., the branch manager today. He was so helpful with setting up a new account. He made the whole process very simple and seamless and was very customer service oriented.
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October 2024 by Christopher Beaver Jr
Horrible. They only care about their money. Not customers
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October 2024 by northwest mechanic
If you are looking to get a loan for an rv or something don't go here. We have tried twice now to get an rv loan and we got denied both times. At first all the guy said was our score needed to be at 620 we are above that mark but still cant get one. Maybe if the people where trained better then we would get the real info we needed from the start, not some guy saying we only need 620. Its not fair to us.
Update: I went here today 10/5/24 to try to get a $8,000 motorcycle load and the payments would have been $177/month so I could easily afford that. So after running my credit I was flat out denied, and tried going for a simple $500 limit credit card again and was denied for that too. The person helping me was polite and everything but now i have completely lost my faith in becu and now coming to the conclusion that it's impossible to get any kind of loan at all. If becu doesn't trust me with a loan, why the hell would they think I would trust them with a $500 personal loan????? Once I find a new bank I am switching. I will not bank with a bank if they don't trust me.
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June 2024 by Kaylee Lantis
This branch is so much more helpful than other branches I have visited. Whitney S. helped us set up a new account and credit card after some fraud issues with another institution and it was so simple and easy! My friend who I assisted is new to credit unions and Whitney made sure she understood every step. When there was an issue with online banking Whitney took care of it in less than 5 minutes ?
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June 2024 by M W
Wish I could remember her name. Very dark wavy long hair, glasses. . I went in with my former business partner to take me off the business account. Once she found out what we wanted to do she became super cold and rude to me. I have a personal account with BECU and this interaction left me second guessing if I should close my personal account as well.
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June 2024 by Kimberly Calkins
I've been with BECU for a long time. I call them with questions the 1st authenticate me when I'm calling for information or have questions.
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April 2024 by S H
Autocratic banking. Credit card and checking although legally separated they will pirate your money without your consent. If you have a credit card with this place don’t keep anything in your checking or they will take it without your authorization. Feel free to see the CFPB disputes with this institution. Crashing and burning like its parent company.
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March 2024 by J P
BECU, specifically this location does not accept auto loan payments made with a check in the branch, requiring their customers to use an atm to make a deposit into a BECU account, to further make a payment to a BECU loan using online banking.The explanation, “they’re not tellers.”Well, customer service reps (non-tellers) at other banks and credit unions can accept payments from their clients using a check when no cash is involved. This is a simple investment in a check reader that connects to their computers at their desks.Furthermore, they do not allow for automatic payments to made from another financial institution to a BECU loan. I was told by their branch manager it’s because “they’re a non-profit and don’t have the money to pay for those services.” Absolutely ludicrous. This is a basic function provided by credit unions and banks.Additionally, their online banking platform doesn’t allow their clients to set up automatic payments from a BECU account to a BECU loan. The branch has to establish the automatic payment.I was told “you can mail a check to BECU, or drive to Tukwila.”This is requiring me to drive to Tukwila to make for a simple banking transaction, monthly!Who mails a check, when mail theft is at an all time high. BECU’s recommendation place their members at risk for potential check theft. Ironically, their online banking advertises to their clients on how the client can protect themselves from check/identity theft.Frankly, this type of decision made from their leadership has resulted in me choosing to not proceed with additional services.What a loss opportunity for BECU to serve their community with basic banking functions, while also expanding their relationship with their clients, potential financial gains through client product acquisition. Because BECU is a “non-profit,”those financial gains would ultimately benefit their members.
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September 2023 by Robby M.
BECU was great- in and out with a new bank account. No complaints whatsoever. Excellent credit union!
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May 2023 by Brandon Ratcliff
Really sad that all my business is pushed to an ATM.(no tellers) and if you do speak to people. They are rude. Day one had eyes rolled at me snarky remarks when I asked why no tellers. When I declined offers they where added any how. Online banking is something special. I have to verify with a code EVERY TIME FOR MONTHS NOW.when I've called and or walked in to ask when it will stop I get treated like a Karen. When paper work was done I was led to the ATM. If u get paid by check. U won't get your money tell several days later. Do to the ATM needs to verify. I'm only allowed $500 a day. So I have to pull rent two separate days. Not a friendly atmosphere at all. Really feels like this credit union doesn't care about are area at all. No BECU ATMs to be found anywhere but on the building. This is not a credit union that offers loans.(well they do but your not getting one unless u go to Seattle and talk with decent humans) the staff here has something shoved waaaaay up there. Dropping this bank for an actual credit union that cares.GO TO KITSAP CREDIT UNION!!!!!
