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April 2024 by Victoria Cole
Decided to give this another try almost a year later on 4/24/24. Nothing has changed. Previous visit was a long line with 40 min wait. This time there were two people in front of me and we sat for 30 MINUTES where no one was being waited on. The portions provided are 1/3 of what they use to provide. After waiting nearly a HALF HOUR I had to ask numerous times for add'l amounts. I'm a smaller person under 130 lbs, so this is nuts. Rap music was blaring. Will have to be beyond desperate for food to ever bother returning. Chipotle nationwide has had considerable issues, and this location just adds to the problem.May 2024: 40 min WAIT TIME. Then, they forgot to put guac on my VEGGIE salad bowl, which comes with guac at NO extra charge. Told them to add the extra guac they forgot on mine and put on my hubby's bowl. They then turned around and charged me for extra guac!! WTH?? Made them refund it back.I like Chiptole's food, but all these poor reviews can't be wrong and should tell you there's a definite problem at this location.
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April 2024 by Srt-Matt Comcast
Like many, this one is short staffed so the workers aren’t the happiest to deal with. But i don’t blame them. Food is as expected.
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April 2024 by Natalie Valichnac
Prepare to wait forever and then have them be out of everything. A rush is a rush, but this is something else. This location seems extremely mismanaged. There are always plenty of staff there but only one poor soul on the make line during dinner rush. I have never experienced a time they were not out of fajita veggies and guac. I'm coming hours before close so it never quite makes sense how they have run out of whatever the list is that day.
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February 2024 by Katie Bernardo
Picked up a mobile order and opened up my bowl and was in disbelief. Looked like they had only filled half the bowl. Went up and asked about portion size and the employee just put rock hard brown rice in the other side. Didn’t want to argue with the employees anymore so I used the chipotle support feature in the app and got a free entree so take that as you well. Never had any issues at the Tacoma location lol
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February 2024 by Robert Atkinson
Hadn't had Chipotle in 8 yrs...too soon. Got a burrito. Nothing had much taste. I don't see how this franchise exists let alone its stock price. Underwhelming. Service was
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February 2024 by Dave Hendricks
It was good!
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February 2024 by jakesacquitne
I feel for the staff. Whoever continues to schedule one person on the line here is criminal. Line often out the door and 30+ minute wait for food. 7 employees behind the counter and one on the line. Just seems crazy and it’s often.
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February 2024 by Tiff S
Always great place to stop. The service is fast and good is delicious.
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January 2024 by Nancy Hamilton
My recommendation is to pick up your food and NOT have it delivered. Almost every time we have delivery there are missing items or items that are not ours with somebody else’s name on them. And of course the delivery company cannot help you. So then you try to call the chipotle store and you get some automated answering service and can’t get through to an actual person. It's frustrating and a waste of time and money. Especially when you pay more per food item when you have it delivered plus you incur $10 - $15 of fees/tip on top of that. Bad business. Poor quality control.
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January 2024 by Emily Maddox
Almost every time we do an online order it's wrong and there's a very long wait till it's ready. Twice I've waited an hour past the "ready" time. When we walk in and order they're always out of something. Today I did an online order of two bowls, one bowl with double meat, and a side of guac. Got home and the bowl that was supposed to have double meat had none. No meat at all. The other one had peppers added in which wasn't on the order. The guac tasted terrible. There was no onion, no jalapeno, and no salt
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January 2024 by Sarah
they always screw up my order. always.
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January 2024 by Rico L
Literally always out of everything each time we come here. The staff does not care about anything and they act as if they can’t make more of anything. Worst chipotle I’ve been to.
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January 2024 by Mike
Only 1 person making orders during lunch rush. Ridiculous...
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January 2024 by Alyssa Whitaker
If I could give them 0 stars, I would. I've waited almost an hour for my mobile order with TWO items in it. App said 15 minutes to completion. This is unacceptable. People in line have been getting in and out faster! This is pathetic, don't waste your time.
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January 2024 by Mr. Chaz
Hello to whom it may concern. I visited this nice restaurant last night, I was shocked to see most of the employees with extra long hair, no hair-nets cutting meat, pots n pans dirty. The employees were nice & pleasant, but the dirty atmosphere, condiments area messy. I'll skip this place.
