-
June 2023 by Sue Rooney
After using one property manager for six years that started out good but ended up costing me thousands of dollars and telling me that they were doing work that they clearly were not doing, I switched to Ison Realty. From the minute Shane picked up the phone, my rental challenges began to subside.Within days, Ison had assessed the duplex, identified what needed to be fixed, got the items fixed, and had the units rented within a few days (not months). While COVID made renting and surviving extremely hard on both owners and tenants, Ison still created positive outcomes for all parties. In one instance, a long term renter who continually failed to pay rent was finally removed from the property, and Ison had the unit cleaned and rented within two weeks! Sadly, there were bed bug issues in the unit, so Ison completely took care of the tenants, let them out of the lease, got the apartment cleaned up, and got it re-rented as quickly as possible. Ison maintained regular communications with me, and worked hard to make the rental work for both the tenants and me, the owner.My only regret is having waited far too long to fire the old property managers and bring Ison in. Ison Realty is a great property management company, and I am grateful for them!
-
April 2023 by Chelsie Arkell
Shane has been our property manager for over 2 years, and we are so grateful for him. He is very easy to work with and genuinely cares about tenants. I haven't had any experience with him being difficult to get a hold of in the least, in fact, he's always been quite punctual. He's very personable and we trust and respect him greatly-I highly recommend renting with him if given the chance!
-
March 2023 by Barbara Ablitt
Shane helped me sell a property that was very dear to my heart. He was very informative and encouraging every step of the way, he put all options an scenarios on the table to help me make the best decisions for myself. Shane is not a salesman, he should be a motivational coach! I would highly recommend him.
-
March 2023 by Nadia Almomory
The Ison team has been very helpful during the rental process. I appreciate all of their support!
-
March 2023 by Emily Heibel
I wish I could give a higher rating! Shane has absolutely been fantastic every step of the way with our rental process. Even after getting settled into our new home, Shane has made sure to check in with us and has been quick to respond with any and all questions we throw at him.
-
March 2023 by Pete Weymiller
Responsive, experienced, positive and personable. Always seems available with advice to ensure my success.
-
March 2023 by R Young
Ison Realty provided us an outstanding home finding experience. Shane calmed our fears and delivered on his word. Thanks we Love our house.
-
March 2023 by B G
Started out good, emailed me while on vacation. But then it dropped off the face of the planet. Communication was a total loss. Said he had send the docs to the owner but never did. We caught him lying a couple times. Said he just got back from vacation, but the office people countered that. We just moved on. His loss.
-
March 2022 by Tom Manning
Shane is the man. He has been my property manager for a little over 3 years now. One of the best things about having Shane as a property manager is his ability to vet and select the best tenants. I have never had a problem with a single tenant over the past 3+ years at my 2 rental properties Shane manages. Never a late payment, never a destroyed property.Shane is right on top of any concerns that do arise. For example. I had a tenant message me about a potential leak in their bathroom coming from the bathroom fan. Before I could hit send on a text to him, he had already emailed me with details and pictures, and had a plan to go in and look at the property the next day (this event happened in the evening). He was there the next day and took care of the issue.I own multiple rental properties in multiple states, and Shane is by far the most professional and easiest to deal with. I highly recommend Shane as your property manager.
-
March 2021 by Gerry Gonzales
A few years ago, i met SHANE ISON through a house i rented through his property managent company. I had various issues involving the rental property and he has always responded as needed. Ive recently purchased a home through ISON REALITY. During this pandemic, MR. ISON couldnt have made it any easier. His response as a representive was very punctual and steady. He guided me throughout the entire process and had great communication between me and the seller. I am very happy with his attitude and straight fowardness.
-
March 2021 by javier chueca
We were in a crunch as we needed to move out of our home. Shane was very helpful in finding us a home we loved. We didn't really know what we wanted we just knew we needed a place.. Shane showed us a property that was clean, beautiful and an owner who is amazing to work with. Everything happened fast and smooth and we are loving where we are. I'd recommend Ison Realty.
-
March 2021 by Monica Hofmann
As the successful owner and self-manager of several properties along the West Coast, I was thoroughly disappointed with the services of Ison Realty. From late payments to us (the owners), delayed processing of payments made (from tenants), to poor communication and changing of contract terms without the signature of all parties involved, and lack of timely response to tenants, I would not recommend Ison Realty. We are still awaiting Ison Realty to turn over our keys and documents from this property 5 months later.
-
March 2021 by Joshua Trujillo
This company is a joke . Shane is very unprofessional, inconsiderate and cares solely about his profit . Not his clients or the property. We rented for 1 year and it was a headache the whole time . His words don’t match his actions .
-
October 2020 by Damien T.
Shane made my move from FL to WA the worst and left me stranded when I was suppose to get my keys via contract!!! Terrible communication skills and unprofessional! If the cleaning lady wasn't in the house due to the fact that Shane didn't do his job I think things would have escalated quickly. We both walk in to the house I was suppose to have been in A DAY BEFORE absolutely trashed. Do not recommend this guy to help you find a place in the kitsap area please save yourself the headache of a prick. He takes no responsibility whatsoever. I remember first contacted him about the listing I called him and said hey I'm interested in this unit and he just say is OK and I say can you tell me more about it please and he's like everything is on the page and I proceed to tell him well I'm moving from Florida to Washington and he's like yeah everything is on the page. Unhelpful and so rude I cannot stress that enough. Save yourself a headache. I can provide proof. Unit is now clean but Shane job to prep a listing is below standards. Pictures of the listing I saw were definitely old and not current.
-
May 2020 by Starr T.
Shane Ison is a terrible property manager . He has an uncanny way of making you feel terrible . Get absolutely everything in writing . He tends to not follow up with his promises . He will rig anything up . Not fix it professionally. Don't expect a proper walk through or final checkout . Expect a no show with no call , text or email . Completely unprofessional all the way around . I should have researched him . I would have seen the warnings . Do your research.
