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March 2024 by E Peterson
Daughter couldn’t be happier with her ear rings. And my wife loves her ring.
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October 2023 by Marcy Wasnick
I brought a necklace into Kay Jeweler which was gifted to me and had been broken. It was submitted for repair and when it was returned to the store we discovered it had not been repaired per the diagram that the sales associate submitted with the repair ticket. Katai another sales person there took it upon himself to submit a detailed drawing with a narrative as to exactly what was needed to do it correctly. He spent about an hour to correct it exactly to my specifications. Thank you Katai; great job
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October 2023 by Kimberly Backes
Very helpful and friendly. Amazing staff, manager and assistant manager.
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June 2023 by Amanda Worley
Worst customer care service, wasn't greater when came in, then waited 20 minutes before I finally asked how much longer. 45 minutes later to pick up a ring that's already paid for I will not come back to continue ring care
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June 2023 by Heather Garner
Carolyn is amazing at Kay's and we always come to her for the best deals and Beautiful watches and Jewelry!!! She is very knowledgeable and knows the style we like and we value her opinion. The other employee's are great as well and very helpful!!
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April 2023 by Jacob Manning
My spouse and I have been long-time kay jewelers customers. Stopping in at this location was a very positive experience.We stopped in to have some items cleaned and inspected.The staff was professional, quick, and knowledgeable.I decided it was time to have my ring sized down, and we went through a very quick process to have that sent out to be taken care of.Then we had some questions on new jewelry we had seen and asked to see a few items and talk through a few of them. The items we saw were of good craftsmanship and had reasonably good prices.We lined up a few items for the future and chatted with a sales rep, and we had our old Kay's accounts merged into a new account under a new system they have had go online recently.This store and its employees are shining stars of what a Kay's is and should be.Absolutely recommend them to anyone who is in the market.
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April 2023 by Melanie Rose, Realtor
I recently visited Kay Jewelers in Silverdale to browse for jewelry, and I had the pleasure of working with Brenda. Although I havent purchased yet, I was impressed with her level of knowledge and professionalism. She patiently answered all of my questions and helped me understand the different types of jewelry available, and I learned that custom jewelry is an option! I appreciated her honesty and her willingness to help me find what I was looking for without feeling any pressure to make a purchase. I would highly recommend Kay Jewelers and specifically Brenda to anyone in the market for fine jewelry. Thank you for a pleasant shopping experience!
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April 2023 by Mom Imelda
Great customer service . Everyone is professional and friendly. They have great selections and they go above and beyond . Amazing team and great management !!!
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March 2023 by Shawn Ensey
Here T silverdale mall at kay jewelry Mel is the bomb!!!! Best customer service in a while
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March 2022 by A. R.
This place is always the top of my list of places to visit! Brenda, Carolyn and Mhel always make my day. Wonderful sales woman and even better individuals. Can never go wrong when it comes to being appart of the Kay jewelers family, you're treated like family the very second you step through the doors!
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March 2022 by Randy Finley
I was here 10 years ago buying a wedding ring. Came back to upgrade the ring for our 10th anniversary coming up.
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February 2022 by Amanda Renee Taylor
I walked into the store with an idea of what I was looking for but not a clue on where to start. The entire team was extremely polite and professional! Mhel was the certified diamontologist who helped me! I walked in wanting to repair my engagement ring and to look at wedding bands for both my fiancé and I. She was extremely knowledgeable and walked me through the entire process and showed me the multiple (BEAUTIFUL) options I had. She was also extremely patient with me as my fiancé and I were communicating via FaceTime. Not only did I get everything accomplished that I wanted to, I left feeling absolutely in love with my choices and extremely confident with my choice in choosing Kay! The store was also very well kept and everything was beautifully displayed. HIGHLY RECOMMEND!
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January 2022 by Tyler Salesky
Got my wedding ring here in July of 21. Got this one because the lady said it is extremely durable and won’t break. She even told me to get one that’s a little loose because if it gets stuck they can’t even cut it off. Today… I was washing my hands in the sink and it slipped off and broke. Didn’t even fall 5 inches ?
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November 2021 by Rachel Stoudt
Great customer service very friendly and helpful
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October 2021 by Terry Howell
We have been going to Kay Jewelers for 20+ years and my wife's mother for 40 years. Currently living in the Pacific Northwest we go to the Silverdale Mall location. We met Liz there about 2 years ago and have not met a friendlier sales associate, Liz is simply the BEST! She always takes the time to help us no matter what we're looking at...sometimes we spend a little and sometimes we spend alot. Liz will always let us know what the best options are for our purchases or trade ins. Thank you Liz and Kay Jewelers, do yourself a favor and don't shop anywhere else.