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December 2023 by Stormy S.
Waited over 30 mins for someone to bother to assist us then got pissed off and left. Absolutely crap to try and get some assistance! If it's not on the shelves don't bother!
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October 2023 by Steven B.
If I could give this store no stars I would. On Aug 28 2023 I went to the Silverdale Store an purchased a Microwave and free standing gas range. I arranged for install of both items. I was also told that I qualified for a rebate on the installation. On Sep 11 the installer arrived at my house. He installed the microwave and went out to unbox the range. He came back in and said that the range would be going back because it had a dent in the side of it. He further stated that before leaving the store he pointed out to staff that the box was dented. They did not bother to inspect the range they told the installer it was OK. So I contacted Phillip Cushman Assistant Manager at the store he stated that he was going to investigate further and I should call him back if I got any update from the installer. I waited 2 more hours past the install time for a total of 5 hours for the installer to call me back and say they needed to order a new range an he would not be back. I took leave from work that day so it was basically a wasted day. After getting the information from the installer I attempted to contact Cushman. I was told by a store operator that he would contact me when he could. As of 10/2/23 I am still waiting for him to call me back. Since the 11th I made several calls to the store and was put on hold or just disconnected it is impossible to get any one on the phone for assistance. I called the installation center and they said they would put in paper work that required the store to respond in 2 days. if they didn't they would escalate the issue. I found out later that these notices to the store were ignored and not answered. After several more phone calls that got me no where. I was finally told that the range would be at the store on 9-21. I arranged for the install on 30 Sep between 11& 2. I got a call from the installer after 2 saying he was running late. He then called me back and told me he contacted the store and my range had already been picked up. I called install center after an explanation the lady and a 27 minute phone later I was told that she was going to stay in communication with the store and find the range. Apparently it was put in location that was different than the location on inventory. The installer arrived after 3 and left at 5. Another day wasted because of screw ups at the Silverdale Store. I contacted the install center regarding this horrible experience. I explained that I am a disabled vet and a senior citizen. They offered me $134.00 for my inconvenience. I told them that was a slap in the face that my time was worth more than that. Scott Fox the installation Center Manager said that all he would offer. His tone was he did not care which seems to be the attitude of all the employees. There is always some one else that will buy our stuff. We don't value you as a customer. Final analysis - you want customer service and some one that really cares about it's customers DON"T SHOP AT LOWES! ESPECIALLY IF YOU ARE SENIOR OR A VET.
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April 2023 by Brian C.
I started trying to shop at Lowe's as HD change to military discount pissed me off. Unfortunately Lowes is just a horrible experience. Not enough employees on the floor. I asked for assistance in the paint department as No one was there, waited another 10 minutes. Wish we could get a hone improvement store that actually cares about customers.
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January 2023 by Bruce H.
Couldn't return new in-the-box unopened LED lights because "we don't take Christmas stuff after Christmas". That doesn't even sound right and number two they aren't 'Christmas stuff' they're blue LED lights. Wasn't gonna stand there and argue. What do they think I'm trying to shake them down for $29? This place is a joke. There are plenty of other options: Home Depot, ACE, Walmart, shady contractors, literally anywhere else. I hope their corporate sees this BS.
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July 2022 by Rachel I.
I used to have a very good opinion about Lowe's. But today (July 6, 2022) I experienced extremely rude customer service. I live about 45 minutes away from Lowe's, so I called to inquire about purchasing black-out blinds before making a trip. The customer service agent answered with an I-don't-care monotone, and the call degenerated from there. I asked to speak to someone in blinds and window coverings. The rep said she wasn't sure if there was anyone in that department today, but she would try and reach them. No one was in, she stated as she came back on the phone and asked if she could refer me to a nearby department. My question was complex, so I doubted that would work. I asked, "Do you know when someone in that department might be there?" She said, "I don't have access to their schedule and if I did, I couldn't tell a customer." Incredulous, I asked, "Do you mean you can't tell me if someone will be in that department tomorrow?" She replied, in her same indifferent tone, "I don't have access to their schedules, honey, that's six steps above my pay grade." OK. I know businesses have staffing shortages. But (a), it is never OK to call a customer "honey," unless you work in a Southern diner, and (b) a customer service agent should adopt a friendly, helpful tone, even if a store policy makes no sense (e,g., If you can't say when your department will be staffed). I can fault Lowe's overall for not providing valuable information to customers, but her rude behavior is also a reflection of management and the store's brand. (Full disclosure: I did not swear at this rep, but I was so offended, I shouted, "Well, thank you, honey, dear, sweetheart!" and hung up.) I guess I won't be shopping at Lowe's any time soon, if they have so little regard for their customers.
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May 2022 by Linda S.
Went to Lowes in Silverdale online to shop for new flooring in my home. Began to evaluate the store from the reviews, noticed that most of the reviews were 1, an 2s, noting that store employees were few, and hard to find, unhelpful and discourteous. Then I noticed that the reviews ranged from 2014 to 2020 - no reviews at all for 2022. The reviews were also scrambled date so that the shopper could not discern discern if the service was possibly getting better over time. My conclusion: service is not getting better, its getting worse and these are ploys to hide it from prospective shoppers. No thanks Lowes, I'll look elsewhere and keep my fingers crossed.
