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April 2024 by Sydney H.
This Petsmart was a terrible Petsmart to shop at. The Guinea pigs had mites, the employees did not try and answer any of my questions and they rushed me through my check out. Would not shop here again.
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March 2024 by Marci B.
i took my English Cream puppy there, I had to wait outside for around 20 minutes because at staff were talking to one woman who was holding up a long line of people behind me. The space is cramped, crowded, full of dogs and cats with no ventilation! my puppy came home and the next day started a acting lethargic, then respiratory illness set in and vet bills. horrible setup and lax staff. I Big
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March 2024 by Judy L.
I have been going to Petsmart for five years now with all my dogs and I have four dogs. I have given them a lot of money . February 9 I had three of my dogs groomed. Two of them were groomed by Erica. When I went to pay I noticed there was an extra $20 in charges special handling fees never had that happen before.But I've never had Erica before. I've always had Erin and she is wonderful. I refuse to pay the extra $20. One because no one said anything about the extra fees. It normally takes four hours to get three dogs groomed. That day it only took an hour and a half. It seems like my dogs were not cooperative with Erica. That is why I think she charged me the extra $20. Then almost a month later, I tried to make another grooming appointment and found out they refused to take me as a customer because I refused to pay the extra $20. So be aware, Erica will charge you special handling fees if your dogs don't cooperate or if they're old or she don't like them. They make up their own rules.
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March 2024 by michael kane
I was in there today and was going to buy a snake and a new cage and spend over $300 and the guy was scared to show me the snake but then another worker walked over and said something to him and he asked me if I wanted to buy it I say I'm thinking so but give me a second to think about it. The other worker said something to the guy and he walked away from me and they just left me standing and waiting. I guess it's a sign I don't need to waste my money here very poor customer service. They lost a good sale and any future sales I was planning on making. I wish these reviews really made a difference but im sure with it being a big corporation they won't care to lose my business. Do better Petsmart
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February 2024 by Holly Oseth
Not enough help
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February 2024 by Judy Hilke
Just use Aaron and Marie for grooming.
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February 2024 by Sue Olcott
Horrible experience. Never shopping there again. Not only is the customer not right, the customer is also responsible for the store's mistakes. Plenty of other stores to shop at.....not shopping at this one!
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February 2024 by william fultz
Awesome and helpful staff
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February 2024 by Tom Friend
Good place for dog food. Since I don't have cats anymore, I didn't pay attention to that side of the store, but I'm sure it's just as competent. Huge selection of dog food, snacks, toys, collars, leashes... On and on it goes.
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February 2024 by Brandon Kowalkowski
Good selection, especially with foods. The staff are always helpful when I need help finding something, & never pushy. Prices are usually comparable or a little lower than local competitors.
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February 2024 by Scott Burton
The casher named Chris was so rude
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February 2024 by Latoya
I’ve never met a mean staff member here. If you need a refund they will work with you and I loved purchasing there dog bath bundles because it would save you money on grooming. you’re gonna pay a little bit more than you would like a Walmart and Amazon for products. They have a great selection of things to choose from for your pet and animal hospital that’s located inside is a little bit pricey, so if you’re on a budget/fixed income, you might want to go to Northwest spay and neuter or the Humane Society to get assistance. But if you have the money, go ahead and spend it. Store the store is clean and they have a restroom.
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January 2024 by Richard Ruth
Great place.The people helped me get special food for our cat with cancer.Best petsmart in the pnw.
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December 2023 by 1Cheeweguencha
Had to make a return/exchange, and "K" was incredibly helpful and understanding. Had my receipt and all "K" asked was if it was used, it wasn't of course. Thank you "K".
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November 2023 by Mik
Don’t come here, and if you do - Don’t let Ed do your dog. I’ve been taking my golden retriever here to get a “pawicure” here for quite some time. She gets anxiety getting her nails being cut but has never bit anyone while doing it and everyone has told me is a sweetheart. I took my dog there for a 10:30am appt and didn’t get seen til 10:45 due to “Ed” bathing a dog in the bath. So the 15 mins i was waiting my dog is getting even more anxious not wanting to be here, is crying and wants to leave. I should’ve just left. He takes her and i walk around the store and come back and i’m watching from the window and i see him twist my dog from her hips around super fast and rudely, he looks up in the mirror and sees me watching and starts laughing and petting my dog acting like he wasn’t just doing what he did. I go to get her and he is telling me how bad my dog was when everyone else there has only ever said she’s a sweetheart. He didn’t even finish trimming up her paws because “he couldn’t and tried the best he could”. So you want me to pay for a half @ss job? And pay you and aggressively throwing my dog around? Never going here again.