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April 2024 by Marilyn M.
At the pharmacy on weekends they take your copay even when you've met your insurance yearly deductible, good luck getting it back. Unfortunately some r as high as $30. It's wrong Rite Aid! I'm going back to mail order for my medications at least I don't get ripped off.
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March 2024 by Sarah Z.
The worst customer service in the pharmacy. they are incredibly rude on the phone. When you call they act like you are a bother and they are short and hang up without saying goodbye or thank you. I have been a customer for almost 15 years. The staff at the poulsbo store were amazing. Since I transferred to silverdale I have had nothing but bad experiences. I hate to even call and talk to someone because they are so curt and short. I have to call because I have a scheduled prescription that is kept in their system they act like I am a drug seeker or some low life even though I have never presented myself in that way. I'm taking my business elsewhere. sorry you hate your job and have to work rite aid pharmacy staff but I have worked customer service for many years and now I take care of cancer patients. Cheer up people it could be worse at least you are employed I'm blown away by the rudeness of the silverdale pharmacy staff by the way I give them zero stars but I had to select one to post
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March 2024 by Tootie and KayKay
Went in here this afternoon to look at some make up, while my kids were getting their nails done down the road. They where out of the initial items I wanted, so I was looking at new items and undecided. Instead of asking if I needed help or speaking to me. The employee here decided I apparently look suspicious lol and basically stood in the aisle I was in and followed me everywhere. Not only was it uncomfortable as hell, it was highly offensive. Not sure what would give anyone the impression that I would be trying to steal. Which is what was clearly being implied here lol. But I won’t be returning because that’s just garbage customer service. & I honestly wish I would have spent my money elsewhere, you know, where I’m not treated like a dirt bag by a minimum wage employee.
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February 2024 by Kasey Lewis
Reasonably painless experience getting my prescription filled.
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January 2024 by Sergei Y.
Every time I tried to get a vaccination at the Silverdale Rite Aid pharmacy, the employees looked at my file, chuckled amongst themselves, then yelled at me to go to the free clinic. I hope that store gets closed and they find themselves unemployed.
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November 2023 by Cheyanne Guinn
I just wanted to ask if there was a record of one of my medications here because I recently made the switch from Walgreens. I misspoke, and the person in the pharmacy hung up on me before I could correct myself. I called again and tried to get through the information as quickly as I could, but the person still seemed irked to have to talk to me. I'm autistic and have had bad experiences with medical professionals, so it's already scary for me to call about prescriptions. I promise, you won't have to deal with my clearly annoying questions again.
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August 2023 by Jonathan Hemming
The bad staff must be gone, or at least my experience is different. I find the pharmacy techs to be very nice and helpful and the clerks are generally pleasant. When minimal interaction is expected there's not much that can be bad, but having a friendly face and doing what needs to be done to answer questions or fix errors is the best service one can give. I hope the pharmacy can recover from all these bad reviews.
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August 2023 by Tara Marie
Was just on there with someone and the male employee would not take his eyes away from us. Even when I tried to talk to him, he only looked at me and then continued to look at my friend. It was very unnerving and uncomfortable. I expressed to my friend that I expressed outwardly that we must be making him nervous because he won't stop staring, so I was ready to go.
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May 2023 by Laura
The staff at the registers always seem very friendly, so kudos to them, but the pharmacy here is dismal. They are rude and inattentive at best. They constantly mess up my insurance and have a counter system where you have to go to the other end of the pharmacy to wait while they fix it, then you go and get back in line for the register to get your meds. Imagine how frustrating this is when they mess it up more than once in a single visit and it adds 20 minutes to what you hoped would be a 5 minute visit.One standout poor experience was a few months ago when I unfortunately had my first case of COVID. I was non-symptomatic but was prescribed Paxlovid due to having asthma and my doctor advised me to call the pharmacy to make sure it was in stock before I went to pick it up. I did so and they snapped at me that it was ready and that I would be alerted of that via text eventually and did not need to call (I had not and did not ever get that notification!) This was off putting, but was more frustrating when I went to pick it up later that day and the pharmacist got angry that I did not have them bring it out to me in the car. I had asked my doctor if I could pick it up myself wearing an N95 and she said that was fine since I had no symptoms, but the pharmacist told me that I should have known and just kept repeating that they do not allow people to come in with COVID. At this point they had been allowing people in their stores without masks for at least the few months I have been a customer, so it feels ridiculous to get lectured about it when I am one of the few people who do still mask up in public and have been quadruple-vaxxed.I felt awful about it since I clearly am very careful about transmission, but in my defense I got the green light from my doctor and the rude person in the pharmacy I spoke with by phone that day didn’t bother to tell me I needed to do curbside pickup!So that is my rant. There are very few pharmacies in the area with better reviews and their med prices for what I take are some of the lowest I have found, so I am not jumping ship yet, but I definitely wouldn’t recommend this place to anyone else.
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April 2023 by Brenda Gilham
I have used this pharmacy for about 6 years now. When we first started coming here, there was an incredibly rude woman at the pharmacy. We always just shrugged it off because i didnt want to deal with switching pharmacies. Plus, I haven't seen her in a long time, so I assume she left. The young man that replaced her isn't super personable either. I haven't left a review because he isn't rude, just short.However, today changed that. I got in line at 1:21pm hoping to get my prescription before they closed for lunch at 1:30pm. I was next in line and my turn came RIGHT as the clock turned 1:30. I walked up to the window and asked, "Am I too late?" He looked at me, made eye contact with me, turned around, took his vest off, and left the booth without saying a word.I don't mind that I didn't get my meds, I can come back tomorrow and they are humans who deserve lunch breaks, too. My issue was the complete disregard to my question, and simply walking away from me instead of communicating.Very unprofessional and I'm working on switching my prescriptions elsewhere.
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March 2023 by Linda Dougherty
We have been going to this Rite Aide since 2016. We utilize the pharmacy and buy items from the store. Our experience with the store has been ok to good. Today I had a very unfortunate experience while in the store. I completed picking up my items and turned to go to the front of the store. In front of an end cap was a man with his pants down to his knees and holding his ***** and engaged in an activity. I reported this to staff and they were very respectful and going to review security cameras. For now I will be going to a different store because of this experience. I would rather not repeat the experience plus I will always wonder what is on the items in the store. I know that what happened is not the fault of staff. I simply wanted to share my experience with other customers who shop in this area of Silverdale.
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December 2022 by Alena W.
I am so upset about how this pharmacy has declined so badly. The previous pharmacist had always been so kind and had gone above and beyond to make sure I had my medication when I needed it. The last THREE times I have used this pharmacy, there has been issues (all within a three week time span). The first was when I asked the person on the phone to please fax the doctor a refill request for a prescription, she faxed one, but it wasn't correct-, so I did not have my meds. Then next time, My doctor called in a prescription for Tamilflu, my husband went to pick it up and he was told he never received the prescription. When I called to inquire (because I knew he did have it) , he said "oooooh, it's in the Queue." THEN proceeded to tell me they were out. He was to transfer it to CVS, and didn't do it. I had to ask again, then he did it. Very very frustrating especially when you have the flu. I had to wait a full 24 hours for an antiviral that could have been filled immediately had he done his job. NEXT, Doctor called in a prescription for Quetiapine on Friday morning. I called around noon or a little before on that Friday and was told "yes it is here." I told the woman on the phone I would pick it up the following day and she said, "Okay see you then." NEXT DAY, I went to pick it up and even though it was 1:25 pm I was rudely told I would have to come back after 2:00 (lunch break)... THEN I was again rudely told they didn't have it and not only did they not have it they behaved as though I made the mistake. Several times I was questioned about who I talked to and how that didn't make sense. THEN was told to go to CVS minute clinic (closed on Saturdays) to get a new prescription. This made ZERO sense. When I mentioned to her they were closed, she responded with "well, I'm not CVS so I don't know their hours." Yes, that's right so don't TELL your customers to go there to get a prescription they do not need. Under healthcare laws, a pharmacy is permitted to give a five day supply of the medication the patient is taking if the meds are being backordered or there is an issue with the prescription itself. They said because the old prescription was out of refills they could not give me any to get me through. This pharmacy did not understand prescription laws. Fortunately, the SAFEWAY pharmacist (it took him several hours to even get through to Rite Aid to transfer) apologized profusely for RITE AID'S error, and said he would give me enough to get me through until HE could reach my doctor. This is more in line with all the pharmacies I have worked with over the past thirty years. I have kids with CF so I know exactly how the laws work, and what pharmacies can and cannot do. I think the worst part for me, was the level of rudeness and the level of uncaring behavior demonstrated. THESE ARE PSYCH meds to treat my BiPolar Disorder and if I abruptly stop them, I will go into withdrawals that could very likely put me in the hospital. The woman working behind the counter AND the pharmacist demonstrated they did not care. The kicker? The Rite Aid in Silverdale (WHO I CALLED) said she was so sorry that happened to me, and she had the medication and would fill it. All the pharmacist had to do was make the phone call like the OLD pharmacist would do if they were out of something I needed. I was never told the meds were on order, I was not offered another location for pick up. And before someone says to not wait until the last minute? I had been trying to get this filled from CVS for one solid week. When it was clear CVS couldn't get it, I had my doc call Rite Aid in Poulsbo. I'll NEVER make that mistake again, I'll make sure to let other patients know that if they need meds that cannot be abruptly stopped, to NOT use this location.It is stressful for us, because we know what the withdrawals can do. Fortunately, the Safeway in Poulsbo has a really awesome pharmacy staff- the pharmacist there understands I cannot be without my meds and will gi
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November 2022 by Michael Jones
Pharmacy’s like this are why zero star ratings need to exist. Rude staff, act like filling your prescription/ speaking with you is the biggest inconvenience.We get it your short staffed, but so is every other business and at no other place am I treated this poorly.
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September 2022 by Michelle Blackmon
Listen to the reviews and avoid this place if you can. I went here to get my covid booster and flu shot, and I had an appointment. The pharmacist ignored me at the window for five minutes, and then when she finally came over to check me in, she was really rude, saying things like "well do you even have an appointment." And then once I was checked in, it was a 30 minute wait for the shot. I went to this rite aid because they had more appointments than other locations, and now I know why. The store itself is fine, but the pharmacy staff made the experience so unpleasant.
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September 2022 by Stu AKJHA
Worst speed and customer service ever. My Rx was sent in a little after 10 am. Nearing 5 pm I was rudely told it would be over an hour longer as they were backed up from flu and covid vaccines. This medication was to alleviate a very painful ear infection. If I could give this place negative stars I would this isn't the first time. I will never be back.