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February 2022 by Alex D.
0/10 would not recommend. Myself and my partner attempted a refi that started 4 months ago. Despite all the promises and assurances that this would be easy, the process was anything but. Early on there was a lot of issues getting ahold of Shaun and getting a response in a timely manner and it got worse over time and ultimately ended up with no communication. Perhaps he just abandons and ignores his clients when he realizes he overpromised and will be unable to deliver? Overpromise and underdeliver seems to be what happens in transactions with Shaun. At the beginning it was "we just need you to do A, B and C and you'll be looking at a 30 day close". Well once A, B and C were done, we found out that "D" was also needed. Then once D was completed it was "oh now we need you to do 'E', and so on and so on. It never ended. Once we thought we were finally at the end and Shaun was promising a close by the end of the following week, we spoke with the loan person and they said it was at least 3 weeks out. Ultimately after getting jerked around for 4 months, we finally made the call to move on and cancel our application. We never did hear back from Shaun, which really solidifies my belief that one he realizes that he's not getting anything out of the deal, he'll drop you like a hot potato and no longer answer or return your calls. All in all, after a terrible experience and a wasted 4 months, I absolutely would not recommend anyone to do business with either Shaun or CrossCountry. Save yourself the headache and hassles and look elsewhere.
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June 2021 by Isaak Hammers
I've worked with Shaun multiple times, and he does a great job! Very detail oriented. I recommend him all the time these days.
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November 2020 by Ruthie Sedgebeer
Shaun Guerrero helped my husband Danny and I get in our first house, which ended up being quite the accomplishment because of a very difficult and competitive housing market! Shaun was patient and consistent and readily available when needed. I would recommend!
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November 2020 by Trish
I have been part of Shaun's team for the past several months. We are getting such great results with his clients. He is working hard to close your loan and make the process as smooth as possible.
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November 2020 by Tim Duenas
If it wasn’t for Shaun, I wouldn’t have a house.. My situation wasn’t the easiest, but he helped me come up with a plan, and he was there for me through the whole home buying process. I would highly recommend Shaun to anyone that’s in the market to purchase a home
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January 2019 by DeAnna LaPorta Salmon
In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we started the process to refinance our home. This time our circumstances were not as simple as they’ve been in the past. First, Shaun assured us on multiple occasions that this would be simple, you’ll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, yo
