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June 2025 by Ike Days
The manager at this location is extremely rude and does not know how to talk to customers. He was out right disrespectful if it was for another employee sean being as nice and as helpful as he was i was seriously considering pulling our company's business from Sherwin Williams. We service our Bremerton Naval fleet with honor and respect them same should be extended to those accomplishing this task.
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June 2025 by Mike Jiminez
Great speedy service.
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May 2025 by Dr. Ed Holmes
The paint sale came just in time, and the staff members are always friendly and helpful. The female member can lift more than I can.
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December 2024 by Brandt Brown
I’ve always trusted Sherwin-Williams paint, and the team at the Silverdale location consistently exceeds my expectations. Alex, the manager, provides expert advice, and the entire crew is knowledgeable, professional, and helpful. Thanks to their guidance and exceptional service, Sherwin-Williams has earned my complete trust. Highly recommend this location!
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December 2023 by Terri B
Store staff is very friendly. Was grateful for their input on my project.
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October 2023 by Bonnie Story
Alex is a gem, just loaded up on paint and supplies for a project. His suggestions were spot on and he helped me save a bunch of money. Thanks SW Silverdale and especially Alex!
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August 2023 by Amber Wong
These guys need a class in Customer Service and Setting Expectations. Ordered paint in-store on a Monday. Was told it would be ready shortly; I expressed I would be by to pick it up shortly UNLESS I was called to take my mother to a Dr. appointment, in which case, I would come back Wednesday. Ended up coming back Thursday due to inclement weather Wednesday and somehow, the paint was not ready. The store associate couldn't find my order, then, when he did, said he'd need five minutes to dispense and shake it. I told him, for time's sake, that I needed to run a quick errand in that five minutes and that I would be back ASAP. When I came back 15 minutes later, the store associate smirked and said it still wasn't ready. I am completely unclear on how this is servicing the customer. I absolutely needed this paint to be ready for an install the following Monday and three to four days should have been PLENTY of time to prepare it. I called the "manager", Josh, to explain what happened and asked him what he was going to do to make it right. He, at first, could not find my order either and when he did, offered to discount the paint for me. I told him I thought the better solution was to have the employee who overpromised me and underdelivered deliver the paint to my house, for all of my trouble. He said he couldn't do that without having me pay for delivery. He also said he didn't believe two wrongs make a right and didn't agree with my revenge mentality. That made it personal. So as the customer, the only choice I get in the matter is to remain inconvenienced? Or, I could pay for the paint and now additionally, delivery. What a joke. Maybe the store associate could learn something from being inconvenienced in return and by making it right. Being a high-volume store with "30 orders at a time" is no excuse for disappointing your customers, nor is dealing "mostly with contractors". I should not be penalized because I only bought seven gallons of paint and I don't hold a contractor's license. What does that say about the contractors who are patrons of this store? They have terribly low standards for customer service? How sad. I'm not sure what happened to the days of making it right but with establishments like these, it seems they are fading quickly if not already gone. If an order won't be ready, pick up the phone and call the customer. It takes an extra minute but goes a long way. With all of this, I can no longer count on them for my paint supplies.
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December 2022 by Amber Morgan Wong
These guys need a class in Customer Service and Setting Expectations. Ordered paint in-store on a Monday. Was told it would be ready shortly; I expressed I would be by to pick it up shortly UNLESS I was called to take my mother to a Dr. appointment, in which case, I would come back Wednesday. Ended up coming back Thursday due to inclement weather Wednesday and somehow, the paint was not ready. The store associate couldn't find my order, then, when he did, said he'd need five minutes to dispense and shake it. I told him, for time's sake, that I needed to run a quick errand in that five minutes and that I would be back ASAP. When I came back 15 minutes later, the store associate smirked and said it still wasn't ready. I am completely unclear on how this is servicing the customer. I absolutely needed this paint to be ready for an install the following Monday and three to four days should have been PLENTY of time to prepare it. I called the "manager", Josh, to explain what happened and asked him what he was going to do to make it right. He, at first, could not find my order either and when he did, offered to discount the paint for me. I told him I thought the better solution was to have the employee who overpromised me and underdelivered deliver the paint to my house, for all of my trouble. He said he couldn't do that without having me pay for delivery. He also said he didn't believe two wrongs make a right and didn't agree with my revenge mentality. That made it personal. So as the customer, the only choice I get in the matter is to remain inconvenienced? Or, I could pay for the paint and now additionally, delivery. What a joke. Maybe the store associate could learn something from being inconvenienced in return and by making it right. Being a high-volume store with "30 orders at a time" is no excuse for disappointing your customers, nor is dealing "mostly with contractors". I should not be penalized because I only bought seven gallons of paint and I don't hold a contractor's license. What does that say about the contractors who are patrons of this store? They have terribly low standards for customer service? How sad. I'm not sure what happened to the days of making it right but with establishments like these, it seems they are fading quickly if not already gone. If an order won't be ready, pick up the phone and call the customer. It takes an extra minute but goes a long way. With all of this, I can no longer count on them for my paint supplies.
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December 2022 by Amber Morgan W.
These guys need a class in Customer Service and Setting Expectations. Ordered paint in-store on a Monday. Was told it would be ready shortly; I expressed I would be by to pick it up shortly UNLESS I was called to take my mother to a Dr. appointment, in which case, I would come back Wednesday. Ended up coming back Thursday due to inclement weather Wednesday and somehow, the paint was not ready. The store associate couldn't find my order, then, when he did, said he'd need five minutes to dispense and shake it. I told him, for time's sake, that I needed to run a quick errand in that five minutes and that I would be back ASAP. When I came back 15 minutes later, the store associate smirked and said it still wasn't ready. I am completely unclear on how this is servicing the customer. I absolutely needed this paint to be ready for an install the following Monday and three to four days should have been PLENTY of time to prepare it. I called the "manager", Josh, to explain what happened and asked him what he was going to do to make it right. He, at first, could not find my order either and when he did, offered to discount the paint for me. I told him I thought the better solution was to have the employee who overpromised me and underdelivered deliver the paint to my house, for all of my trouble. He said he couldn't do that without having me pay for delivery. He also said he didn't believe two wrongs make a right and didn't agree with my revenge mentality. That made it personal. So as the customer, the only choice I get in the matter is to remain inconvenienced? Or, I could pay for the paint and now additionally, delivery. What a joke. Maybe the store associate could learn something from being inconvenienced in return and by making it right. Being a high-volume store with "30 orders at a time" is no excuse for disappointing your customers, nor is dealing "mostly with contractors". I should not be penalized because I only bought seven gallons of paint and I don't hold a contractor's license. What does that say about the contractors who are patrons of this store? They have terribly low standards for customer service? How sad. I'm not sure what happened to the days of making it right but with establishments like these, it seems they are fading quickly if not already gone. If an order won't be ready, pick up the phone and call the customer. It takes an extra minute but goes a long way. With all of this, I can no longer count on them for my paint supplies.
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August 2022 by Gary Robins
Great service and the product I need was available.
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March 2022 by Leanna Baker
They always do a great job, I love how they help me and they have the best paint, its expensive even with 20% off this week. But its the best, covers great and they are always so nice!
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September 2021 by Sue Bishop
Good customer service
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August 2021 by THE MEAT GUY
Best paint, prices. And service !
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August 2021 by Jay dogg butler
Any real painter will tell you the s.w.p. "Sherwin Williams paint" stands for "s#!+ will peel"
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August 2021 by Eric Kingston
My go 2
