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December 2023 by Terri B
Store staff is very friendly. Was grateful for their input on my project.
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October 2023 by Bonnie Story
Alex is a gem, just loaded up on paint and supplies for a project. His suggestions were spot on and he helped me save a bunch of money. Thanks SW Silverdale and especially Alex!
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December 2022 by Amber Morgan Wong
These guys need a class in Customer Service and Setting Expectations. Ordered paint in-store on a Monday. Was told it would be ready shortly; I expressed I would be by to pick it up shortly UNLESS I was called to take my mother to a Dr. appointment, in which case, I would come back Wednesday. Ended up coming back Thursday due to inclement weather Wednesday and somehow, the paint was not ready. The store associate couldn't find my order, then, when he did, said he'd need five minutes to dispense and shake it. I told him, for time's sake, that I needed to run a quick errand in that five minutes and that I would be back ASAP. When I came back 15 minutes later, the store associate smirked and said it still wasn't ready. I am completely unclear on how this is servicing the customer. I absolutely needed this paint to be ready for an install the following Monday and three to four days should have been PLENTY of time to prepare it. I called the "manager", Josh, to explain what happened and asked him what he was going to do to make it right. He, at first, could not find my order either and when he did, offered to discount the paint for me. I told him I thought the better solution was to have the employee who overpromised me and underdelivered deliver the paint to my house, for all of my trouble. He said he couldn't do that without having me pay for delivery. He also said he didn't believe two wrongs make a right and didn't agree with my revenge mentality. That made it personal. So as the customer, the only choice I get in the matter is to remain inconvenienced? Or, I could pay for the paint and now additionally, delivery. What a joke. Maybe the store associate could learn something from being inconvenienced in return and by making it right. Being a high-volume store with "30 orders at a time" is no excuse for disappointing your customers, nor is dealing "mostly with contractors". I should not be penalized because I only bought seven gallons of paint and I don't hold a contractor's license. What does that say about the contractors who are patrons of this store? They have terribly low standards for customer service? How sad. I'm not sure what happened to the days of making it right but with establishments like these, it seems they are fading quickly if not already gone. If an order won't be ready, pick up the phone and call the customer. It takes an extra minute but goes a long way. With all of this, I can no longer count on them for my paint supplies.
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December 2022 by Amber Morgan W.
These guys need a class in Customer Service and Setting Expectations. Ordered paint in-store on a Monday. Was told it would be ready shortly; I expressed I would be by to pick it up shortly UNLESS I was called to take my mother to a Dr. appointment, in which case, I would come back Wednesday. Ended up coming back Thursday due to inclement weather Wednesday and somehow, the paint was not ready. The store associate couldn't find my order, then, when he did, said he'd need five minutes to dispense and shake it. I told him, for time's sake, that I needed to run a quick errand in that five minutes and that I would be back ASAP. When I came back 15 minutes later, the store associate smirked and said it still wasn't ready. I am completely unclear on how this is servicing the customer. I absolutely needed this paint to be ready for an install the following Monday and three to four days should have been PLENTY of time to prepare it. I called the "manager", Josh, to explain what happened and asked him what he was going to do to make it right. He, at first, could not find my order either and when he did, offered to discount the paint for me. I told him I thought the better solution was to have the employee who overpromised me and underdelivered deliver the paint to my house, for all of my trouble. He said he couldn't do that without having me pay for delivery. He also said he didn't believe two wrongs make a right and didn't agree with my revenge mentality. That made it personal. So as the customer, the only choice I get in the matter is to remain inconvenienced? Or, I could pay for the paint and now additionally, delivery. What a joke. Maybe the store associate could learn something from being inconvenienced in return and by making it right. Being a high-volume store with "30 orders at a time" is no excuse for disappointing your customers, nor is dealing "mostly with contractors". I should not be penalized because I only bought seven gallons of paint and I don't hold a contractor's license. What does that say about the contractors who are patrons of this store? They have terribly low standards for customer service? How sad. I'm not sure what happened to the days of making it right but with establishments like these, it seems they are fading quickly if not already gone. If an order won't be ready, pick up the phone and call the customer. It takes an extra minute but goes a long way. With all of this, I can no longer count on them for my paint supplies.
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August 2022 by Gary Robins
Great service and the product I need was available.
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March 2022 by Leanna Baker
They always do a great job, I love how they help me and they have the best paint, its expensive even with 20% off this week. But its the best, covers great and they are always so nice!
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September 2021 by Sue Bishop
Good customer service
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August 2021 by THE MEAT GUY
Best paint, prices. And service !
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July 2021 by Virtue Ishihara
Don't recycle paint here- I checked online and it said that they accept paint in the orginal containers, etc. When I arrived with 5 buckets (1 mostly full, the rest mostly empty), the person said that their bin was full and to come back on Tuesday (July 6th). Just to make sure, I called on Tuesday & the person said yes, the bin was picked up, but told me just to bring 2 buckets. When I arrived less than 30 minutes later, another person (after I waited in line for 10 minutes) said that they don't recycle paint there! Apparently they either lied to me twice (& maybe even that last time when I showed up), not including the fact that the paintcare.org website lists them as accepting paint, or more than one person there does not know what they are supposed to be saying/doing-
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July 2021 by Lauren F.
Called to see if they had what I needed in stock, and yes, they are mixing it up now. Very polite and accommodating.
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June 2021 by Mary Lou Long
I was pleased with the courteous service and the comfortable well organized store. I made a phone call before getting to the store and was given some good information on paints I would find at the store. I found a few extra purchases as I browsed while waiting for the paint.
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June 2021 by David K
Sean was a fantastic help.
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June 2021 by Ahmad G.
Steer clear unless you are a racist Trumper. It seems like that's the clientele they are trying to attract. Some 5'3 white guy driving a huge red lifted dodge and wearing a Sherwin Williams shirt got aggressive with me just a few minutes ago. MAGA Karen type behavior that's bad for business.
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May 2021 by Darryl Brown
What amazing service! My wife and I had a great time there. Bryan was really nice and helpful. We ended up with the colors he choose for us, based off him listening closely to us as we tried to find the colors that were in our mind. It was a great experience. We've since primed our first room and put-up ceiling paint. The product is amazing. We had to make a yellow room, white and light blue. It's going really well.
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March 2021 by Don Janssen
Knowledgeable guy's at the counter
