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November 2023 by Bryan H.
gave me an estimate for 788 then it doubled after I called them to make sure the estimate was within 100 bucks each way if the 788 I called the "manager" he was short and rude. then had two other employees try to intimidate me. when I called them on there lies they threatened to call the police and tried to have me removed from the office. it did not work, my deaf, war veteran grandfather then had to repeatedly ask how much it would cost. I was obviously irritated so they thought the best course of action was to have 3 grown men try a get me outside. it did not work out the way they planned. as a professional and claiming 4 decades of auto repairs how does 788 estimat become 1400? I'm good with numbers and none of the numbers they gave me added up properly. they tried to take advantage of an old man tht is a war veteran as I am. a true professional would never have let it get tht far. the building looks nice but the interior is full of trash. I will be making a formal complete the BBB none of them have ever served our country when it was necessary yet they were all for taking money from a veteran. I'll go to Seattle before I go there again. they treated us like they were doing us a favor, when in fact it was the opposite
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September 2023 by Elizabeth Smalser
We definitely trust our car to Silverdale Autoworks. They never fail to impress us with their courtesy and professionalism. We recently had our Audi Q5's brakes replaced. I was taken home in their courtesy van. The car needed a part so they picked me up (I live about a half hour away,) and gave me a loaner, free of charge, while the car was being repaired. Nice!!Soon we will be getting a new van; Silverdale Autoworks will definitely be our go-to shop for any maintenance or repairs.Thank you!
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July 2023 by Cstar Great
I first got an oil change here and thought it was really reasonable. The next time they charged me a $100 more which i let slide. They put multiple suggestions of things down that needed to done. One is to replace my tires - which i brought to a tire expert and he said they were only halfway done. Another was to replace the rear chassis. They quoted a reasonable price. I made an apt, brought it in, they doubled the price the morning of. Claiming the parts were more than expected. They said they called to let me know - left a v/m but we looked at my phone together - clearly no call or v/m. This isn’t a crew that has earned my trust. I would recommend finding another place to get work done.UPDATE: After this review they called to honor my original price on the rear chassis- ($450) but only if I took this review down. That in itself is a sleazy reason to do the right thing. I researched the cost & labor: The rear chassis- $250 for parts. Labor was to pull out 2 bolts, about 15 minutes of work. So the original price at $450 was plenty. Trying to gauge me the day of saying parts were more than expected -wanting to charge me $850 was outrageous. I think the only thing this shop proved to me was that they are looking out for themselves. Not the customer.
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July 2023 by Jessica Martin
They were friendly, helpful, and did a wonderful job! Efficient and professional; they didn’t try to sell us on all the issues with my son’s car but just what he asked. They also went above and beyond in helping with what he did need. Highly recommend!Services: Auto engine diagnostic
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July 2023 by David Erdey
The best auto repair shop in Silverdale, you dont get the sleazy dealership prices or the hard sales for different maintenance items, you call you tell them what you want, they do it, I got my spark plugs replaced, easy process, $25 off new customer discount, highly recommendedService: General repairs & maintenance
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June 2023 by Chelsea R.
My family and have been coming to Silverdale Autoworkers for many years. The service is always good and the staff are friendly. Price isn't too bad either.
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May 2023 by Sonny Ferrer
I made a call two weeks ago for 2010 Honda Civic service maintenance estimate. Since my car was seen by a number of auto shops, I was unable to point out what service I needed. But Silverdale Autoworks took my car's plate number and said that he will check CarFax for reported service and maintenance records over the course of my vehicle . I even verified my e-mail to make sure it's updated. Unfortunately, I have not heard from them.Service: Auto maintenance
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May 2023 by Carol Alexander
This shop came highly recommended to me. I was not disappointed. My passenger rear door would not open and now it does. The folks even tracked down a replacement door for me! I was also sent multiple reminders for my appt, which I appreciated. Very pleasant staff. Gorgeous waiting area.
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May 2023 by Trevor Lanphar
I had my old BMW serviced and diagnosed here, and was very happy with the experience. It's a long and convoluted story, but I was charged far under the quoted price, was kept informed of the process, and felt like every interaction I had with the team was professional and polite. This is now high on my list of places to go when I need a repair I can't handle myself.Services: Auto engine diagnostic
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May 2023 by Colin Stump
Silverdale Autoworks is an amazing company. Not only did they get my jeep fixed as quickly as possible. They also loaned me a car at no cost while the job was being done.Service: Engine repair
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May 2023 by Raymond Judene
This place over charges people. For a set of four tires here is double the price than what it is at discount tire for the same tire. And you’d save money. They do the work here but expect to pay a lot more than the job is actually worth. For example it is less than $100 at discount tires for installation. At silverdale auto works it is over $300. So basically you can get better part for the prices you’d pay at auto works somewhere else. Michelin tires were at discount tires were the same price as solus tires at silverdale autoworks. Solus at discount tires is half the price than it is at silverdale autoworks. They are ripping customers off here double the prices for work and more.Also the last time I was there I noticed them adjusting the prices after they originally gave me paperwork of the original price. They decided the work they quoted me was worth more. They said they didn’t know what I was talking about, but they called me days later, saying they did an audit and do owe me money. I am guessing they are going to keep that. Makes sense since they are charging way more for work there, then compared to work that isn’t really that much originally or compared to some place else. I still have the voice mail sent about the audit and money they owe me. When I did address this issue there. I was ignored and was not helpful in explaining why they did that. It appeared the paper was then tossed a side, as if there is nothing that can be done.
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March 2023 by Steve G.
I have a 2008 Lexus 400H hybrid and a 2001 Audi A6 2.7T. I take both to Silverdale Autoworks. It is the only place I will take them. Friendly, competent, reasonable service is what I receive. What more can you ask.
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February 2023 by Nickie Crumb
I emailed and documented at drop off that I wanted an air filter change, diagnostic, and check for leaks (my Audi is a new commuter). When I was called for an update, the mechanic stated he didn't know anything about my air filter request and just started cleaning oil to find a leak. He then read my drop off slip and acknowledged the filter request.As a layperson to the mechanic world, I expected the mechanic to read my request and to call with any clarifications so I'm not charged for services not requested. Luckily, he wasn't too far into a service that I coincidentally (passively) requested.Services: Auto A/C recharge
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February 2023 by Steve Gill
Could not have been any better. Only place I will take my cars from now on.They are reasonable, competent, friendly, and the place is incredibly clean. I am a car person and I totally trust this place to service and repair my cars.Service: Auto maintenance
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February 2023 by Jason R.
Was impressed with the decor of the waiting room and politeness of the staff. They didn’t try to sell me other services, like I’ve had in the past. Pricing was straight forward. I appreciate the excellent prompt and respectful service. I’ll be sure to schedule other car services here
