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April 2024 by claire grantham
Josh went out his way to request an expedited delivery for our bed when he learned that my husband had impending heart surgery.
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January 2024 by SuperDave Carpenter
The prices were very reasonable. The customer service and expertise of the staff was very impressive. Keep up the good work!
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December 2023 by Lee Marvin
DJ was great to work with there. He was personable, professional, and knowledgeable about the Sleep Number products. He was very helpful, answered all of our questions well, and ensured we were satisfied with our decisions throughout.
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June 2023 by Erica S.
I bought an extremely expensive bed that was very comfortable but after a year or so began to collapse on one side and to not stay aligned with its base when adjusted. I called the local store where I bought it (Silverdale, WA) and they said they couldn't help me, that I needed to try the main company customer service number. I called and called over a period of weeks, many times, languished on hold each time for what seemed like forever, and in the end never succeeded in getting a single live human to answer the phone to help me. I finally gave up and opted to trash my bed and replace it with a high quality but old school mattress (meaning: one that does not plug in, has no moving parts or tech that can fail), that would not give me such agita, and I am much happier with it. Long story short, if you value your time, money, or peace of mind, look elsewhere. This company offers ZERO customer service on a very overpriced, unreliable product.
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May 2023 by Daniel Rutherford
Getting a few upgrades for our bed. Staff at the Silverdale store were very helpful and polite. Got it all ordered and shipped in no time at all.
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February 2023 by Clarence Smith
Our customer service rep DJ (Silverdale store location) was awesome. He showed us all the options available to us. He was very knowledgeable about the product. To be honest it was DJ and his friendly personality that helped us decide to go with a sleep number. Thank you
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February 2023 by Cole Gardner
Terrible experience. Avoid at all cost. Sleep number has been no help at all. The mattress in the store was perfect and amazing. The bed we received has been absolute torture and terrible. Don’t buy sleep numbers.
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September 2022 by Jennifer Angelo
April was great. She was knowledgeable and patient with all our questions. I appreciated the way she seemed to understand this was a big deal for us and was honest and transparent in her interactions and information. Thank you, we look forward to our new bed!
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September 2022 by Ellen Thomas
Sleep number Silverdale rocks! Go test drive one of these amazing beds. Ask for DJ...he is the best!
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June 2022 by clay w.
If you spend the money on a Sleep Number bed, just know YOU CANNOT RETURN THE BASE or HEADBOARD!!! They tell you that you can, but you CAN ONLY RETURN THE MATTRESS. They know exactly what they're doing. They tell you one thing (no risk) and then have you sign something DIFFERENT in the fine print!!
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March 2022 by Melissa Westervelt
I love this store. Friendly, knowledgeable. Great prices and you can try them out to find your perfect needs for sleep.
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December 2021 by generous health
Purchasing this mattress was a pleasure. Weird thing to say about a (relatively expensive) mattress but it's true! Alyssa at the Silverdale WA store was a genuine communicator. She clearly explained the process, set our expectations, then surpassed them at every opportunity. We never felt pressured to purchase and left the store extremely happy with the entire experience.
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November 2021 by April Colombo
Amy was awesome! Friendly, professional and honest. Very knowledgeable with everything they sell there. It made buying a new bed so much easier and smooth.
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October 2021 by Kaitlynn Gracier
We went there during normal business hours and they were closed. A sign was on the window that said they were observing limited hours. There was a number and the sign said text the number to setup an appointment. We texted and it’s been almost 24 hours with no response. I just called the store and no one answered. So far our experience has been negative, hopeful things will improve.
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August 2021 by Rachel Geesey
Amy was fantastic! We were not pressured at all to buy and she was very knowledgeable. Probably the least painful buying experience we have had. Thank you!
