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December 2023 by Teresa F.
Live in Port Orchard but decided to go to T-Mobile in Silverdale because of the reviews and I must say I don't regret it. The service was great. They did everything for us. Shout out to Coreena for taking care of us.
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December 2023 by Jasmine H
I had the pleasure of working with Josh today , he was through , he took his time and went through my account to ensure we were reviewing the best deal possible. He was able to catch errors from previous workers and was able to get my the 2 iPads I initially came into the store for. Josh remained professional and even though I was rushing him because I'm starving he took good care of me, saved me a few hundred bucks ! Thanks Josh ! Forever grateful!
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December 2023 by Michael Mauk
Angela was our representative and did a fabulous job! She is very professional and talented in her profession!!
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October 2023 by Breanna Mohr
Do not go to this store. They will lie straight to your face and then lie to you until you are past the 30 days and you can not return it. I was told I would continue getting my credit of 22$ and it was a lie and now no one will fix it so instead of paying 14$ for my phone I’m paying 40$. Do not go here.
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October 2023 by Kenneth Glaesemann
Coreena is very helpful.With all the annoying things that come with having to purchase a phone .coreena makes buying and switching phone a breeze. Always pleasant and happy to see her and deal with her..Wouldn't wanna deal with anybody else.
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October 2023 by Habibur Rahman
Customer service is terrible.I have been in some different t mobile stores.They were really good with customers. But this one is crazy. They don’t explain everything properly. Not friendly at all.
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October 2023 by Lance Brooks
Cornea at the kitsap mall is The Best always knowledge and willing to help with a huge smile!!!
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September 2023 by Laura Young
Angela did amazing we couldn’t have done it with out her and she was very sweet the whole time.
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July 2023 by Allan Pajimula
Love coming to this store in the KItsap Mall. Everyone smiling. When I transferred 5 lines from Verizon, they where very patient with all my questions. Angela even responds to text messages when I have questions about my plan. Highly recommend them, not pushy when telling you about their plans. They let their product do the talking!
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May 2023 by Cole Roberts
Bunch fake promises an nonreal answers bunch used car salesmen no support on the technology sodr thongs bunch of fakes don't go spend or make waste your money other places
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May 2023 by Katherine Henderson
I am a new customer to T-Mobile and not the sharpest tool in the shed, so needed lots of help setting everything up. The next morning, I was still struggling to negotiate with my flat screen TV. I called Katia Reyes, T-Mobile at Kitsap Mall, for extra help. Katia was so gracious in stepping me through every detail, answering each question I tossed her way. Katia, was at her home, minding her own business when this exchange occurred but made me feel welcomed and appreciated. That’s the best customer service anyone can receive! Thank you Katia!
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March 2023 by Jaimie I.
Look I had an emergency with my phone yesterday (3/15/23). My screen on my phone stopped working completely and because of that I couldn't do anything even shut off my phone. I didn't know what to do and was super lost. Cue Andrea Being available and eager to help. We talked about what my options were from low cost to high cost, what would happen with my phone and wether or not I uploaded everything to my iCloud. I was stuck there for a while as I tried to remember my apple password, and Andrea gave some advice and motivation in my personal journey for figuring it out. It was truly an amazingly helpful experience and I now have a new phone! Which is so nice as my last one was older...So even if you're not looking for a new phone I highly recommend this establishment and I will be going back for all my future iPhone needs.
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February 2023 by Noah Valenzuela
5 stars store was extremely helpful with all my needs, went far & beyond. Totally recommend. & can’t explain how much help I got. 5 stars. Thanks for the help.
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February 2023 by Jordan Dunhill
Just left there today employees and managers were more than helpful couldn’t ask for more, thank you guys. More thank deserving of 5 stars.
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February 2023 by M V
I just got my tax return and went to buy phones and plans for my business but I saw a worker named Chuck who I remember seeing at a local restaurant with a woman who was his mom that was crying hysterically and he was being emotionally abusive to her in my opinion making her cry even more. I immediately turned around and took my businesses to Verizon.
